Fired earth customer services is dreadful. They will not take any responsibility for misleading customers or damage caused through their poor product knowledge and advice. They take the easy route and blame installation. After that they simply stop communicating leaving customers thousands of pounds out of pocket! I have always been a loyal customer of Fired Earth and spent thousands decorating my home with their products. NEVER AGAIN... DO NOT SHOP WITH THEM... THEY WILL NOT HELP YOU IF IT GOES WRONG