Aggado B.

Bought over £3,000 of tiles, grout, adhesive and tile sealant. Was told I needed 10 litres of sealant costing about £35 per litre and most importantly that I could return any unused sealant. Delivery of my order was 3 weeks later than initially promised, meaning that I lost my slot for the tilers until after Christmas. We actually required less than 1 litre of sealant. The tiles would not absorb any more (crackle glaze). I tried to return 9 litres of unused sealant (over £300) in January. The shop tried to claim I was lying, 10 litres of sealant should be required for crackle glaze tile (the a manageress claimed to have had personal experience of the volume of sealant absorbed by that type of tile). They tried every argument to avoid a refund. A huge argument in the shop to get a refund - I refused to leave the shop until they refunded me for the returned unused sealant (6 days outside their 14 day returns policy, NB they had told me on the phone they accepted that the delay over Xmas was thier fault and i could return unused product at any time) Eventually, after 45 mins argument (and three customers walking out of the shop because of the argument) they agreed a refund. The last straw was the shop manageress ( Cambridge branch) saying this is a one-off, we won't do this again. Never ever buy anything from Fired Earth. Great tiles but they are dishonest and the customer service is non existent. I relate this shocking experience so that you can avoid it by avoiding Fired Earth and especially their Cambridge branch.