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I am a hard to fit size (32F) so I was thrilled to find this site. I accidentally ordered the wrong size, so I phoned the toll free number the next day. The rep on the line was extremely polite and helpful, and I got my perfect bras soon after. Shipping takes several weeks, but I' m in Canada and they come from the UK.
I have still not received my package. I was sent a fake tracking number for Hermes Tracking. The package that that number was linked to ended up somewhere in Germany. I contacted customer service, concerned that my package may not be delivered to my address. They acted like I was an idiot for questioning it, and told me that they do not offer international tracking (very odd, every other store does this without batting an eye). So the number they gave me was fake. It was just for show. I have spent over $130 AUD and though this was a reputable site considering ASOS sells their items. If you want to purchase from them, go through ASOS. I had only used their website because ASOS didn't have my sizes (out of stock). Carrying the same sentiment as previous reviews, I do wish I'd checked the reviews for Figleaves more carefully. Regret, regret.
I should've researched for reviews of this UK company before I got into this mess. It appears it's standard to drop the ball when it comes to foreign shipments. I live in the States and thought I'd be happy ordering from Figleaves as their prices are very competitive. They also offer a huge selection of lingerie. I placed an order on Apr. 28th & up to now I don't have my order delivered. I did not want to pay the enormous additional cost for tracking. So I have no idea where my order is whether or not it's actually lost/stolen. I contacted Figleaves customer service & they keep telling me to continue to wait. The first rep. Told me to wait a couple of days (that was May 10th). Still the package didn't show up on the 10th so I contacted them a second time; the next rep. Says to wait until the 13th before they can help me! Firstly why they charge for tracking is beyond reason as every other merchant offers it for free. Really soured my mind on ordering from them again after this!
I think this is a problem specific to international customers because people in the UK seem jazzed, but if you live in the US like me you should probably find somewhere else. Customer service was great, but the problem is you have to pay an extra $15 to have your package tracked. I haven't had any problems in the past with UK companies getting my package to me on time, but this time it was a different story. It just seemed so ridiculous to charge for tracking when almost everywhere else it is free and especially when I'm spending hundreds of dollars... Now I have to handle it with the post office which most Americans will understand is a huge hassle. These bras better be life changing (if they even get here). Again, so far customer service has been friendly and as prompt as they could be for living in a different time zone, and I don't want to put them down at all. This is an issue with tracking, and how shady it seems. Now that I have read other reviews I'm worried about having to deal with customs! The Canadian reviewer was right, the website is very vague about all that.
Ordered several bathing suits from figleaves. Beautiful web site and beautiful products, however I ended up returning most of the merchandise, as bathing suits are notoriously hard to fit, and I got hit with a $85 customs invoice on a $300 order, where I returned most of order! Ridiculous. Paperwork from US customers is so confusing and difficult to fill out, I'm not sure I can even get a refund. Web site should post in huge bold letters that customs fees are significant. When I wrote company to complain they said it is posted on site, however I did not notice it at all when I placed order, so it must be strategically placed. So disappointing as site carries beautiful products and its hard to find fitted suits for large busts.
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