Feverup

I did everything I could to assist this company to change my tickets. Five back and forwards. I used a different email to the one the tickets booked under, yet their site had no facility to correct it. Finally sorted that out and then they wanted proof of my Covid diagnosis, so sent them a copy of Health WAs message to me. Nup they refused that. Take a photograph of the original diagnosis which I have not received in writing yet. Then they would not change the date to when I come out of isolation nor a refund, instead they'd give me a voucher for another show. I refused and now have lost the price of my tickets because I did not turn up on the day. They put every obstacle possible in my way. Beware of this company. They advertise that they are Covid compliant but they are not. I would not deal with them again. And all the while I've been sick, trying to deal with them. Totally disgusted with this company.

This company policy is very poor.
Booked 2 tickets to Van Gogh. Covid reasons only I could go. Contacted fever and they wouldn't refund or give me a credit to use for next time. *******@Fever had No understanding, treated like a nothing, poor customer service. I will never use this company again.

Please beware of purchasing Candlelight Concert tickets with Fever! The experiences are different from what is described; you will be issued with the wrong band of tickets, and you will not get your money back.

Really dissapointing experience and service! We were made to sit at the very back after paying a lot extra for premium zone B tickets because they oversold the event. We were told by staff that we would get a full refund when but this has not been honoured by customer service when we contacted them. They oversell tickets, take your money then don't refund you, scam.

I booked tickets for a concert on their website. Clicked on a particular date when I booked, but the tickets came out for another date. Contacted the customer service less than 5 minutes after purchase and realising this, and asked them to change the date to the one I planned initially. Were inflexible and said it couldn't be done. Referred simply to T&C, and even if I explained the reasons, there was no attempt to meet halfway. Not interested in customer satisfaction, obviously. Will NEVER use them again. Prefer to purchase directly tickets from the vendor, no intermediaries! And if not available, prefer not going to the event.

Be aware when you buy tickets that the company makes no exceptions when you can't make the event. I bought tickets to the Pink Floyd Tribute candlelight concert as a birthday present for my 91 year old mom. On my way to pick her up, my car broke down. Before I even called the tow truck, I emailed Fever that I couldn't make the concert. I asked that if a refund couldn't be given, could we get a credit towards another concert. I said I could provide the tow receipt, the mechanic receipt, even a picture of the car getting towed as proof of the incident preventing us from getting to the concert. They emailed back 2 days later and said no refunds, no credits. So 2 seats went empty and the company still took my money. Wouldn't buy from them again.

Booked an event listed for 6th oct. Noticed today the date on the tickets was different and showing 4th Oct. Got in touch to query...resuling in the cancelling my tickets.! Customer service is awful! Avoid avoid avoid

Avoid purchasing from them!
After cancelling your ticket or changing its date as they wish they won't refund, this is their official response:

"Thanks for contacting Fever!

We have analyzed your case and we want to offer you the option to cancel your ticket and issue a voucher that you can use in our Fever app to purchase a different option for the same plan...

We'd like to remind you that Fever tickets are non-refundable and non-amendable, however, in this case we are able to give you this option to continue enjoying Fever plans."

Purchased tickets for an event and the venue said they overbooked so we were not able to go in. Seemed like only tickets purchased through "Fever" were rejected! # days now, and fever has not gotten back to me.

I bought two tickets from the Fever website. In order to view the tickets you have to download their app on your phone, there's no other way of doing it. I was checking my tickets when a sign popped up saying "purchase complete". I had no idea I was ordering anything or what it was I was supposed to have ordered and I definitely didn't want it. I immediately contacted them to be told (after five days) there were no refunds. Mine is not an isloated incident, I've read of many other people this has happened to.
I've now deleted their app before anything else like this can happen again.
DO NOT USE THIS COMPANY!

Do not book with this company! I purchased two tickets for the bubble experience in Toronto for January 7th 2024. The event was not ready for that date, so they gave us a voucher that expired in 60 days. The event is still not up and running and because I missed the rebooking of 60 days they have taken my money and didn't responded to my email. This is a scam and a complete money grab! Don't waste your money, they just steal it!

REVISION to first review: Very poor instructions; convoluted access to tickets. Must download Fever app; click on ticket button, but it was not there. Finally found phone #; got QR codes emailed. Needed to resell [COVID], but help site was slow; never answered how to transfer codes to Stubhub. $337 lost. FEVERUP.com ticket access too complicated, had me going in circles; should switch to more conventional ticket access. For a while, I thought it was a SCAM. Will never buy from them again.

We attended this concert heavily publicized on Feverup: a nice atmosphere but unacceptably poor sound conditions for the people located on the balcony, and a quite poor interpretation work except for a too short excerpt of a wonderful Shostakovitch famous piece. If it were free, no pb, but a mere waste of 30 bucks per person.

We were unable to attend a fever event due to several of our party catching Covid. When we reached out to Fever for help with our tickets, they waited until after the event to respond, and when they did it was "sorry, no refunds/changes". Pretty terrible experience.

Tried to get a refund when I got Covid and we have to isolate. They won't refund. Instead I got charged another ticket. It's impossible to complain to anyone. Terrible company to deal with. It's a scam!

Beware of this company's inflexible policies. I noticed an error in a booking (went through for the wrong day) and they said they wouldn't change it, so now we are out the money and couldn't go to the experience. It was obviously an error and I reached out the moment I got the confirmation email. Why make it hard on customers? Really disappointed and it was a birthday gift for my husband. Looking at these other reviews I am confident this error was on the Fever platform and not me. I selected my husband's birthday and got tickets issued for a week before. So disappointed that they know of this issue and don't care.

Had tix for the Banksy exhibit in Los Angeles, it was supposed to open late August and I had tix for the end of Sept. Get there and the exhibit is still being set up, I could see and hear hammering and that the lobby was in complete disarray. Unbelievable, that they did not send out emails telling people and letting them know how they would be either reimbursed or get tix for later dates. A woman was there who was helping people and said that 56 people showed up the day before, and when I was there in the morning there were at least 4 other couples who were there as well. I will never buy tix through this company again.

I bought tickets via a heavily marketed and slick Instagram link. The date approached and the venue wasn't announced. A vague venue link was posted on their website for the Atheneum theatre Melbourne, but we turned up (with 30 other disgruntled people) to find the venue booked for another event.
8 emails later and terrible customer service, they are refusing to refund me.
After a bit if googling, this seems typical. Its a scam, don't waste your money!