Feverup

What the other guy said! No empathy or returns, automatic reply. No refund due to an emergency for a purchased ticket. Thank you for the life lesson of never buying from you again.

I used Fever to book the Safari experience in Atlanta and the website repeatedly declined my payment. I sent several emails to customer service and their response was that perhaps I didn't have the funds in my account even though I sent screenshots of approved transactions from two separate accounts. Their response was insulting and dismissive. Not only did they provide no solutions, my Valentine's Day plans were completely ruined. This company is incompetent and I will never use it again.

If you ever run into a problem, they have NO SOLUTIONS! I do NOT RECOMMEND FEVER.

My brother, not used to book tickets by computer but eager to learn, booked tickets for an event. Unfortunately, he made a mistake when he selected the date. Immediately after receiving the tickets, he saw his mistake and asked me to help him out. I contacted the client service and we had an email conversation going on (whick made me hopeful for a good result). But a day later my brother got the decission, no possibility to change the date. If he wanted to go to the event on the correct date, he had to buy tickets again. For me this is so client unfriendly, I really do not understand this reaction. Nothing was lost, just a change in date! But no, is was a NO from Fever client service... Unbelievable.

Robbing me $50 because I bought the tickets early. I just wanted an extra ticket due to a surprise visit and not only did I get overcharged $50, now I have to pay even more to get another ticket! The refund policy is designed for Fever to act like rats once someone put some cash in this businesses hand. DO NOT EVER buy a ticket from FEVER until the LAST SECOND. It seems that the company is low on revenue so once they get someone to hand them money, they'll run away and care less about your experience to their event. My experience has been ruined before I have even arrived to the event due to knowing this cash-hungry company only cared about suckering me in for a few extra $ rather than accommodating a surprise visit from my family member.

This company engages in dishonest business practices and i would steer clear. If everything goes right, it seems like this company is fine to work with. The problems start with how this company preys on consumers as soon as there is an issue. They don't honor sales prices if discount codes fail to apply, they make it an absolute fight to obtain a refund if an event is cancelled, don't notify people of event cancelations, etc. Look at the plethora of complaints on BBB or online, trust good companies with your money. Not another corporate leech on our society

Terrible customer service. Received generic responses and absolutely no empathy for a special circumstance that prevented us from attending a purchased event. Unable to receive a refund even though the manager of the organization the event was held completely understood our situation and was willing to help us out. We did our best to explain human to human, and the responses were unacceptable. Do not recommend utilizing Fever to purchase services

I used Feverup to get tickets for Candlelight Concerts. I will never again purchase tickets for Candlelight Concerts as long as they use Feverup. After I purchased my tickets I wasn't sure if our plans would change. So I went on the exchange page and they offered purchase of the "flexible cancellation/full refund" option. So I purchased exchanged my tickets and added the "flexible cancellation/full refund" option for extra cost. I thought that this guaranteed full refund for my tickets. When I needed to cancel. They told me that I would only get refunded for the extra fee I paid for the flexible cancellation/full refund" fee. There was no explanation on the page for this. It seemed that since they offered the option to add the flexible cancellation option" for a fee, I'd get a refund. However, customer service continued to tell me that my tickets were in a voucher and that the only refund I'd get is for the extra fee I paid for the flexible cancellation option. DO NOT BUY TICKETS USING FEVERUP. ASK EVENT COMPANIES TO NOT USE THEM. THEY HAVE FRADULENT PRACTICES AND HORRIBLE/ NONEXISTENT CUSTOMER SERVICE. One star is one too many for this horrible company.

We purchased tickets based on the setlist. The setlist remained the same as the show started. We were invited bybthe Fever ataff to scan the barcode and follow along with the program. But as soon as it started, they completely changed everything. Then after the show, they quickly updated the setlist. It was a very sneaky change, felt like a bait and switch. And the response we got was too bad, so sad. We've been to many feger events and spent lots of money. After this experience, we will not be back. Very disappointed with the experience and even more disappointed with the lame response!

I purchased tickets to "Dining in the Dark" for my wife as an anniversary gift. The day before the event, we suffered a tragic and sudden death in our family. I contacted customer service via the chat function in their app, and the rep seemed nice enough but told us that it would have to be resolved via email. We then got a canned response via email basically telling us tough luck. We requested to transfer to another date instead of a refund, and were also denied, even when a customer service rep mentioned it as a possibility over the phone. We tried three times via chat, email, and phone call to speak with someone. Each time, we were told we had to wait for an email response, and the response we received each time was the SAME CANNED RESPONSE. Absolutely disgusting and disrespectful behavior towards a grieving family. I will NEVER give them my business ever again and will be spreading the word. The event is tonight and now we are losing out on the money and experience. This could have been remedied simply by 1) offering a refund and allowing us to rebook for one of the February or March dining in the dark experiences at club Detroit or 2) simply transfer us from tonight's event to one of those dates. When looking online, there is still availability for those experiences. This is so disappointing.

Fever sold me a ticket with a specific time slot. When i got there (Barcelona) the venue was closed. Fever did not refund me my money. Total scam. Do not trust them. A voucher is NOT a refund. I don't want a voucher so I can get scammed again.
UPDATE: after many bad reviews I wrote they finally gave my money back. Too bad it has to come down to this and not just common sense from their part.

So if someone gifts you vouchers and there are excess funds on a couple of them, you cannot transfer the balance to another voucher or use more than 1 at a time to purchase tickets. In further investigation, I was told that if my balance would exceed the voucher amount, I'd pay the balance (duh), but if the total was less than the voucher total the leftover funds would be lost. I consider that stealing, and so does my sister who paid for the vouchers for us as Christmas presents. Omigosh, and the sass from the chat rep was obnoxious, including this after I'd asked if the voucher policies of disappearing funds, not combining vouchers and only using 1 per transaction were made clear during the purchasing process: "At this point the conversation has become unproductive. Unless you have any other request from this one, I am afraid we will need to finish the interaction."

I purchased 6 tickets to go to Fairchild Garden for the Night at The Garden event on December 31,2024. Unfortunately, we were not able to get to the park that night. I contacted Fever, who sold the ticket to us and explained the situation. They said there was nothing they could do. I called again, but they emailed me the same response: "After reviewing your case once again, we must inform you that, as stated in our Terms of Use, all sales are final. Unfortunately, we are unable to offer any refunds, changes of date, or transfers for your tickets, as our policy strictly prohibits any modifications once the date and time of the original tickets has passed."... However, I contacted Fairchild Botanical Garden directly on January 1,2025. They called me back regretting the issue and said they are willing to let us use the tickets until the end of the season on January 12. Fever didn't care about the reputation of their client and provided terrible service to us, the customers.

Don't use them. None refundable tickets. I used a search in my area for events. An event showed up which I booked. The town showed Greenville, no state. So I assumed it was the Greenville 30 minutes from us. Well it was a Greenville in another state 5 hours away. The Fever team was not helpful at all. Will never use them again.

No Refund Policy EVER IN ANY EVENT
1. Purchased tickets for an event. (My fourth or fifth event purchase.)
2. They went to an email I don't use (apparently associated with Facebook although my email associated with Fever is correct).
3. Thought the purchase did not occur having received no tickets or confirmation. Purchased once again and confirmed with PayPal the purchase went through.
4. Did not receive tickets or confirmation. Emailed and called Fever They confirmed tickets went to unused email.
5. Reached out and informed Fever of issue well in advance of event. Explained all. Stated I mistakenly purchased two sets. They said I would receive a reply.
6. No reply, reached out again to be told that there are no refunds or exchanges etc. but they would offer me the tickets to the same event at another time but would need to hear from before show (it's now two hours before and I am still at work.)
7. I'm computer literate. I clearly explained the situation prior to the event, they responded that their policy was no refunds or exchanges and they would no longer communicate with me on the subject. It is their policy and the reason does not matter. I've never known a company to do business this way.
In short, my error cost me $84.00. And I'm "clearly a fool", therefore will never use fever again. If you plan to use them do not make a mistake.
UPDATE: after adding reviews to Trustpilot and sitejabber and contacting the BBB., a refund was in my account within moments. I'm glad, however I'm not sure why it took me going to those lengths.

Be warned, Fever is a SCAM! After paying $42 for the Neon Brush DC event though Fever and then $15 for parking, they wouldn't let me in at the door because I was a little late. They totally hid this no late entry policy, as it appeared nowhere in their confirmation email. And then Fever refused to give me a refund! The man at the door of the Neon Brush event promised a refund if I contacted Fever, but Fever denied the refund. My guess? They overbook and then don't allow late entry to hide it. What other reason would there be to not allow a paying costumer to enter a casual paint and sip event a few minutes late? Do NOT trust Fever! Their costumer service is unreasonable and useless.

I Big, you guys not to purchase tickets through Fever they are a big rip off. They will take your money and literally run with it. I went to see the Harry Potter experience took the wrong exit and it made me late. They refused to grant me entry however, gave me a customer service card for Fever to reschedule when I attempted several times to get rescheduled. They constantly kept saying no refunds. I never wanted a refund I just wanted a new scheduled date for the experience. They constantly kept rejecting my request. They're very unprofessional. There's no customer service number to even call!

Don't waste your money. This company is terrible and the tickets were a rip off for the abysmal seats we were given. They did not have any customer service at the event and when we contacted them they did nothing.

We sat at the venue for a candlelight concert, along with 150 other people, for over an hour before we were told that they double booked the concert and our event was cancelled. Total scam! They are now offering us vouchers for another event which we have ZERO interest in going to after this experience. I'm fighting back for a refund and I will be reporting fraud to my credit card company as well as filing a case with the BBB. STAY AWAY FROM FEVER it's a scam!

They steal money from people by lying to them and making them repurchase tickets so you then keep their money. I purchased tickets and never received them so the day of the event I was told I didn't have ticket therefore I repurchased the tickets only to later find out that they charged me twice. I reached out for a refund and explained I was told I had not tickets therefore I purchased new ones the day of the event and they refuse to refund my money after several attempts. This is terrible people work hard for their money and here they are taking money and not providing anything. Refund my money! $254.66

My partner and I attended the Van Gogh exhibition in London last week. We have been to similarly priced Frameless and Lightbox exhibits recently and enjoyed them very much. I went to the Van Gogh projected exhibit in Hyde Park a few years back and loved it as well. We have also booked some concert tickets with Fever Up and they were fine.

The Van Gogh exhibition was shocking for nearly £50. It looked like a college art product and we left after walking through it as fast as we could. It wasn't at all like the pictures which were incredibly misleading and we were shocked. Many online reviews which we found afterward agreed.

My partner emailed and asked for a refund. No response. I downloaded the app to request a refund on the chat- the AI can't do that and there is no real person. I called 3 times to request a refund since and even though I was told it would be sorted ASAP, nothing has happened. Then the app wasn't working at all so I couldn't log in to get the phone number to call. Found another email and emailed again 3 days ago and

I've been jovial so far and have refrained from escalating this but I will if I don't have an immediate refund. The pictures online don't look like the exhibit. This is a misrepresentation under the 2008 consumer act. It wasn't as bad as the Glasgow Willy Wonka exhibit compared to the photos but was pretty bad.
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After two weeks of no response other than a holding email, immediately responded to me after this review was posted. Offered a £15 voucher for future use which isn't acceptable.