Feverup

I tried to book 3 tickets (family) but I didn't see that a "standard adult" was preselected by the system. Therefore I booked 4 tickets by mistake instead of 3. I contacted Fever immediately to cancel the additional ticket and get a refund. The answer is "tickets are non-refundable". This is unconceivable. I will avoid using their services in the future.
UPDATE: don't be fooled by Feverup's reply below: they asked me to contact them; I did it and they do not reply.

Do not use this this company, use their competitors.

Their customer service never replies and they absolutely do NOT care about their customers.

They bombard you with marketing after you buy tickets, and their unsubscribe does not work. Never signed up to it in the 1st place.

If 1 person in a group can make the event due to illness or family matters, they only care about their money nothing more. Even the user experience on their website is crap.

Warning: Avoid purchasing tickets from Fever. I paid $350 on 6 tickets.Their platform automatically selects the most expensive ticket, which I failed to deselect.I accidentally purchased a 7th ticket at a VIP price of $89. Totally $420. Immediately, I contacted their support to explain the mistake.Unfortunately, they cited their terms and conditions, refusing a partial refund.Their solution? Cancel all tickets and issue a $420 voucher. Surprisingly, they couldn't provide a voucher for the $89 ticket. Despite my efforts to negotiate, they remained inflexible. Saying do whatever you want. It's up to you. Be vigilant of their auto-toggle feature - but avoid them at all costs!

Can anyone offer solutions to this? If I issue a credit card dispute, can Chase Bank do anything about it?

Two tickets purchased for an event one date, a third erroneously issued for a different date -- they won't refund the error. Looking through these reviews, doesn't seem likely any amount of email or loss of future customer will make a difference. Adding my (expensive) 1-star review and moving on.

I was due to go to an event with my friend. However her daughter got chickenpox. They gave her a voucher as an emergency. They told me that I did not have an emergency so they could do nothing. Then they said if my friend had booked both tickets it would technically be ok. I bought an nhs ticket and cannot afford another ticket at £18 each. Really unimpressed that they would split up a group of two parents and 2 kids like this.

Arrive 25 mins early, for it to start 10 minutes late while they seat the groups of wasted 40 year old women. The same women who proceeded to scream sing during a strings performance by candle light in a church. They had booze bottles in their purses clinking and clanking, and dropping bottles on the floor. It was impossible to hear the show. Nothing was done, the performers actually engaged with these women and encouraged it. Everyone was looking at them in disgust. This had the potential to be amazing, it was the exact opposite. Definitely WOULD not do it again and is NOT safe for children if they are going to allow this behavior. $50 in the trash.

Be really careful with this company. They will scam you. Buyer beware.

Bought 2 tickets to an event. Confirmed the date. Even have an email from them confirming the date in my cart. Purchased the ticket, the date was wrong.

As soon as I got notified, I contacted customer service via email. I was told there was nothing they could do. I explained and showed pictures that it was their website that messed up. They are now sending automated replies.

It'd cost them nothing to change the dates. They know it was their fault.

So, buyer beware

This company is unethical, immoral and I can't believe it hasn't been shut down. Absolute scam. Don't waste your money booking with them, if you make a mistake you won't get your money back. There's such a thing called human error yet this company will happily take your money and also the customer service assistant was beyond rude and talked over the top of me the entire time. I'm shocked and appalled, don't waste your money

Purchased two tickets to a show in Philadelphia, an animated 'Starry Night' using digital projectors. Paid $134 for two tickets. Tickets never showed up. I emailed them about it, nothing. I responded to their Facebook post when they were advertising another show. They told me who I should contact, I did, they sent an email that my refund was approved. Nothing. Weird timing, but the picture I just added landed in my Facebook feed just now! That was the show last year they screwed me out of!

I purchased a ticket, had the wrong date on it. Contacted them within 8 minutes ( after already purchasing the correct dates). They refused to refund me. Had to go thru paypal, they are still fighting returning my money. If I lose that's a $78.40 loss on my part. They have NO policies to mitigate mistakes, it seems on purpose. I'm sure they are raking in TONS of money from people who don't have the patience to fight it like I'm doing.

I was stuck in a pinch after accidentally purchasing the wrong ticket set. I submitted a form thinking I might hear back in a couple of days, except I received a response within what must have been 10 minutes. The staff member was incredible helpful and gave me three great options to fix my problem. I selected the option and, again, they were in touch with me within minutes with the voucher. I was really impressed considering it was late at night. 10/10.

I and my two children were given a £100 giftcard as a Christmas present. This was in the form of a Personalised card with photos on it and a reference number to use on the app. When we tried to book tickets the voucher was not recognised. Having contacted via email and phone, customer services point blank said the gift cards are 12 months only. As the recipient nothing is printed on the card to say this. They insisted it is on the email sent to the purchaser, but obviously that's not me. I simply received the gift card which shows no expiry.

They would absolutely under no circumstances extend the voucher for us to be able to use it. So disappointing for my two children who had looked forward to finally doing something. Please be aware that if you buy a gift card from this company it is time limited to 12 months, otherwise you've lost your money. I'd say stick to giving cash to relatives rather than one of their gift cards. I really wouldn't recommend this company. Customer Service is dire.

I purchased a ticket from Fever 21 days before the event date but could not attend because I had to go on a business trip. I asked if the ticket could be rescheduled for a later concert date but they would not do it. They are an inflexible and VERY greedy company that cares only for the bottom line. BEWARE! Do not purchase tickets unless nothing ever happens or changes in your life.

When I had to change the date of my booking, I was expecting loads of hassle. However, despite it being bank holiday weekend, my problem was sorted out extremely quickly and efficiently. Excellent customer service.

My wife bought tickets to titanic in Skokie.This fever ticket service has a promo on their site stating buy 1 get one half off. It doesn't work.wrote them 6 times all they do is make excuses and try to confuse you. In the last email they say sorry promo code is not valid. WHAT? They put it up on their own site? Then they send her a code for a purchase on next visit? Who would go twice to this after going once? What a scam! Sure they advertise this to everyone and do this! What a money making scam! And false advertising! Stay away from this people!

Do not buy from here!

I had a horrendous experience with this company. I ordered tickets for January 4th at 17:00, but after completing the payment, the tickets showed January 2nd at 10:00 am. This timing was absolutely inconvenient as I work during that period. Shockingly, this issue seems widespread as I've found numerous reviews detailing similar incidents, which is completely unacceptable.

I attempted to resolve the matter by sending three emails, engaging in live chat conversations, and even making a phone call. Disappointingly, every interaction yielded the same response – refunds and exchanges are deemed unacceptable for their mistake.

This level of customer service is beyond anything I've ever experienced, and I strongly advise everyone to steer clear of this company. It appears to be nothing short of a scam.

Save yourself the trouble and avoid purchasing from here at all costs!

Worst ticketing company I've ever purchased from. Customer service is only available via email and they are automated responses. Will completely invalidate your claims… seems like a company that just wants to take your money without providing quality customer experience. Shameful.

Bought tickets to a lunch cruise in New York City. We left 21 minutes late and they did not give us the time back. We did not go under the 2 bridges as mentioned for the trip. We had to spend more money seeing the bridges which was the reason we bought the tickets. I requested part refund on 4 tickets and they refused. But section 4.4 of their terms and conditions state refunds are available if the event was not received. We did not get the experience we paid for. They are scammers and cannot be trusted. Beware and be aware!

As they, of course, cooperating with this totalitarian regime, if there was any integrity left there at this ‘locked down' and independent thought forbidding age, company would offer a refundable option to those wishing no longer attend. Instead, they offer 60 days, good for nothing vouchers, for tickets purchased almost two years ago, technically racketeering entrusted $ and any income incurred on it. I will not be using their services ever again