Feverup

Very happy to have been offered a refund for a cancelled event due to the storm recently. Julio was really helpful and got back to me asap with a response. I would usually have taken the voucher but we have a holiday coming up where we could use the money. Thanks for the customer sevice julio!

Do not use this this company, use their competitors.

Their customer service never replies and they absolutely do NOT care about their customers.

They bombard you with marketing after you buy tickets, and their unsubscribe does not work. Never signed up to it in the 1st place.

If 1 person in a group can make the event due to illness or family matters, they only care about their money nothing more. Even the user experience on their website is crap.

We purchased tickets to an incredible event (Candlelight Concert covering Coldplay and Imagine Dragons) and Mario helped us to our seats - front and center! The Wakefield Barn in Raleigh was magical. We can't recommend this event enough!

After trying to purchase tickets for an event, my money was held and I did not recieve any tickets. Customer service made it seem as though it was my issue and that my email must be different. I was then later told my payment was declined, only to be shown a screenshot of an authorized payment. DO NOT USE! Live chat does not work also within the app.

Warning: Avoid purchasing tickets from Fever. I paid $350 on 6 tickets.Their platform automatically selects the most expensive ticket, which I failed to deselect.I accidentally purchased a 7th ticket at a VIP price of $89. Totally $420. Immediately, I contacted their support to explain the mistake.Unfortunately, they cited their terms and conditions, refusing a partial refund.Their solution? Cancel all tickets and issue a $420 voucher. Surprisingly, they couldn't provide a voucher for the $89 ticket. Despite my efforts to negotiate, they remained inflexible. Saying do whatever you want. It's up to you. Be vigilant of their auto-toggle feature - but avoid them at all costs!

Can anyone offer solutions to this? If I issue a credit card dispute, can Chase Bank do anything about it?

Their customer service is beyond terrible.
They're unwillingness to help is uncanny. You made a mistake? Sorry we'll do absolutely nothing to help you.
Upgrade your ticket? F-No
Reschedule we'll within then48 hr requirement? Sure, just pay an extra booking fee
Are we going to help you with the booking fee? NOPE.
Can you speak with a supervisor when you request to? F NO The reps will just copy and paste the same email over and over and over to you. I will never return to another FEVER ticketed event and bet that my experience will be shared with everyone I encounter on every social media platform.

Canceled an event we booked 2 months prior - at the last minute. There is no customer service. Emails from "help desk" come in generic. Refused to refund - instead want us to rebook for a different date AND to install their ridiculous app! So I have to be inconvenienced for something they cancelled on me! That's real balls.

Be very wary when deciding to purchase these tickets.
I bought a set of tickets and awaited further details.
As the date approached I contacted Feverup for the details of the secret location.
They acknowledged receiving my query soon after, stating that they were working on finding the answer. Shouldn't have been difficult even if they are coordinating small concerts in Sydney from their shop front in New York, linked to their office in Madrid Spain and operating from their base in Sierra Leone Africa.
They eventually responded 3 days after my concert had taken place. I did not even have a chance to redeem my ticket.
They have ignored my request for any form of resolution.
Due to this I believe anything to do with Feverup or KZMOS Technologies and its subsidiaries are a high risk venture.
Great idea for a business but less than dependable operation.

Terrible robot-like customer service and scammy practices. Don't bother contacting them because all you'll get when you've made a mistake is "sorry to hear that but [f-you] we're [going to do f-all to make your life miserable]". RUN like heIl if you see the event is ticketed by them.

Want to upgrade your ticket? F-NO
Want to change your tickets? F-Yes just pay MORE booking fees

They basically can't do anything and won't do anything unless more is paid, much like those dirty cops in corrupted developing countries you hear in stories

We bought tickets to an event that was cancelled due to Covid. Fever up avoided giving me a refund for months, sending unprofessional emails which didn't make any sense. They even lied and said a refund had been sent when it hadn't. In the end I made a formal complaint to STAR who got involved and the money was finally sent. I would never buy anything through Fever again!

This company advertised a secret "Gin and Tea" event to occur in Tampa. They were very clear in repeating it was to be in Tampa and did not disclose it would be in the "Tampa area" or even "Tampa Bay." Relying on the representations it was to be in Tampa, we purchased tickets only to find out it is in a different city about an hour away. We immediately contacted Fever a/k/a Fever Labs a/k/a Fever Up to request a refund to which they refused. I would not recommend this company

Bought tickets for a birthday present for my brother. Had no choice but to book a late ish slot. Contacted customer service a week before the event and was told that whilst no current earlier availability, to check back later in the week as if there was an earlier slot, they would move it. Checked back today to have an incredibly rude customer services adviser called Anna say that she wouldn't help, despite tickets being available now for an earlier slot, that her colleagues were wrong, that the chat agents couldn't do anything anyway etc. Then closed the chat. Still going to the event as it's a birthday gift but would never book again with you.

They have been selling tickets for Van Gough Immersive Experience in Philadelphia. They say the location would be revealed later. This was supposed to start on August 4th. It never happened. They are canceling everyone's tickets with no refunds. Do not EVER use this organization. They are total scammers!

We went to a Dining in the Dark experience in Edmonton for 80$ per person. The main meal was meatloaf. They requested we leave the eye masks so they could disinfect them to re-use them. I will let you be the judge of whether you would pay 80$ in advance for that kind of experience.

When booking tickets, I came across their $5 per ticket booking fee. I tried to find a way to buy tickets directly with the venue or over the phone to avoid the fee, but no luck. After a family emergency, we had to change the date. The only way to change the date is to cancel your tickets and buy new ones - NOT AN EXCHANGE. When cancelling the original tickets, it was not clear that I would not be refunded for the booking fees. It was also not clear that I would be charge a 2nd time for switching to the new date. When I realized this, I chatted with a customer service agent who told me it was too late because I had already cancelled the original tickets and there was no way they could credit the booking fees on the new date. 25% of my total was booking fees alone! What a scam!

I did everything I could to assist this company to change my tickets. Five back and forwards. I used a different email to the one the tickets booked under, yet their site had no facility to correct it. Finally sorted that out and then they wanted proof of my Covid diagnosis, so sent them a copy of Health WAs message to me. Nup they refused that. Take a photograph of the original diagnosis which I have not received in writing yet. Then they would not change the date to when I come out of isolation nor a refund, instead they'd give me a voucher for another show. I refused and now have lost the price of my tickets because I did not turn up on the day. They put every obstacle possible in my way. Beware of this company. They advertise that they are Covid compliant but they are not. I would not deal with them again. And all the while I've been sick, trying to deal with them. Totally disgusted with this company.

I bought two tickets to their Candlelight Concert. There was no information about entry on the tickets besides the start time. We arrived at the venue shortly before the start time only to find that every door of the large we reached was locked. When we finally reached the ONLY entrance that was unlocked, security locked it as the concert had started. It took us almost 10 minutes to circle the entire building to find the single entry point, and at least 8 other ticket-holders were also locked out.

FeverUp denied my request for a refund because they said I "failed to attend." I was there, but FeverUp failed to communicate the single point of entry to the venue. We would not have spent 10 minutes finding the entrance and getting locked out if FeverUp had simply put the entrance information on the tickets.

This company policy is very poor.
Booked 2 tickets to Van Gogh. Covid reasons only I could go. Contacted fever and they wouldn't refund or give me a credit to use for next time. *******@Fever had No understanding, treated like a nothing, poor customer service. I will never use this company again.

Really dissapointing experience and service! We were made to sit at the very back after paying a lot extra for premium zone B tickets because they oversold the event. We were told by staff that we would get a full refund when but this has not been honoured by customer service when we contacted them. They oversell tickets, take your money then don't refund you, scam.