Feverup

Do not trust Fever... They sell much more tickets during covid then allowed... After pointing this out to them they hide behind T&C's and their customercare is a joke. Another example that only money counts

The absolute worst customer service I have ever experienced! Had a question about a refund several days before the event and I understand if no refunds are allowed but they didn't even respond until many days AFTER the event. Attempts at follow ups (7 and counting) have not been responded to.

This company is opportunistic, do not use them, they are a sham, they sell tickets to events and if for ant reason the event is cancelled, you have to put in a bank dispute to get a full refund on your ticket, otherwise they say no refund or try to refund an amount which is much less than your original ticket purchase, watch them they are unethical

Lost $200 on an event that was canceled, or maybe not even existed. Got a "voucher" instead of a refund that was supposed to be used within the next 2 months. Tried to get get my money back though claim with my bank... To make story short, Fever still got to keep my money. The voucher expired long time ago. I wasn't able to use it anyway, as Fever didn't have any events in my area that would worth this much money, or any money... Stay away from them!

Bought tickets in august 2021 for experience in Jan 2022. A lot has happened since then and I expressed a need to cancel the attendance. I was not able to drive 8hours there and back any longer and new world health problems. They offered a voucher which can only be used for that exact same event. It would be more useful to credit account to use for other events they offer but only this one event. It's a total scam. The customer service is responsive but not moveable. No customer recovery is offered. I will not recommend this business to anyone.

Have had nothing but frustration with this company. Beware. They are unethical, and when you have problems you will deal with nothing but chat bots - at one point my help request was even closed so I had to reopen it and start from scratch.

Reading some negative reviews & wanted to chime in that I've had a few different issues from not being able to access my account to not being able to attend an event due to illness and have only had very positive experiences. The customer service rep that helped me access my account was patient and spoke clearly and fixed my issue. When we were sick, we rec'd vouchers to reschedule but I neglected to rebook, so they expired. I contacted fever and explained why we never rescheduled and they extended my voucher so we were able to atrend the experience! Never had a problem contacting them or having someone assist me & they did exceed my expectations.

Avoid like the plague. Terrible company, terrible customer service! I bought vouchers for my dad for last Christmas. No expiry date when I bought them, no expiry date on the vouchers, no mention of expiry date on the website anywhere. My dad recently tried to use them and was told they've expired. I then get in touch with them to ask what's going on and they copy and paste the same reply to me, refuse to give out a phone number even though they have a london office and refuse to make the vouchers valid again even though they've broken the law by claiming they've expired when they haven't made the customer aware there's an expiry date. I still don't know when this fictional date supposedly was! Absolutely disgusting.

I screwed up applying the gift card our son gave us for Christmas at the time of purchasing our tickets to the Monet experience. Our credit card was charged instead. Isabel did a great job of helping us to straighten it all out. She was very professional and pleasant.

Fever changed the dates of the concert I booked tickets for. I am Unavailable. Think they are contactable? No they aren't. No phone numbers. No live chat. Just a redundant black hole of an email address that nothing comes back from. I've given up 10 emails. No response. I am reporting them to Consumer Affairs. The concert will pass and I'll just lose my money! So dont buy tickets from this group! Can't guarantee the date, you can't contact them and you lose your $$$$

What a ridiculous company! This is the 3rd cancellation I've experienced with them. Forget their BS about having months to reschedule. The whole family was together this holiday week. I don't want your reschedule offer - I want a full refund! I'll make sure my credit card company makes that happens this time. I find out about the cancellation 12 hours before the performance? Feverup is second only to Ticketmaster in greedy behavior and careless attitude about their customers.

Now that I see the negative reviews on this company, I'm sure my review will just add to those. This review is not about the Diana exhibit but in trying to reschedule 1 of the 4 tickets purchased. The rescheduling was because of Covid. This company has been horrible to deal with and has responded in about six different ways. First it was no problem, just get proof of Covid. Then you try and submit the proof and they don't require it. Then they tell you it's too late even though the rescheduling request for sent the day before the event. I would never book anything through this company again.

I made a mistake in oderfing tickets and wanted a refund. The online Customer Service was excellent. Each time the emails I sent were answered promptly. Although the refund took quite sometime. But when the Fever Team ensured me they are on top of it which I finally have received my refund back.

Last evening showed up at the venue - Chabot Space and Science Theatre for the Candlelight w/Adele music. There was no concert scheduled there at all. There were so many people that showed up to see the show. There was a family that drove 2 + hours to the concert to celebrate the father's Birthday.
This company is a scam. I will be contacting the Better Business Bureau and am considering filing a Small Claims. This company knows what's it's doing and they don't care. I guess they sit there laughing as people pay their money and show up to concerts that are non-existent...Shame on them. I will never buy another ticket from this company...see you in court Fever.com!

I purchased 2 tickets for an event & then needed to change the time. The site says to cancel your tickets & you will get a credit that will automatically apply at checkout when you repurchase. So I cancel and repurchase but realized I only bought 1 ticket. I go back to purchase the other ticket and instead of applying the remaining credit I was charged. The site says this sometimes there multiple charges and to wait a few days and the charge will come off. I wait 3 days charge is still there so I call and customer service basically says it was my fault no refund. Terrible experience and a terrible way to conduct business I do not recommend using them at all. A company with no accountability equals a headache for you.

My daughter bought one ticket, but Feverup can't find the ticket associated to the payment card...Even after sending them evidence of the bank deduction they deny it.
There is no possibility to call anywhere to discuss...Total scam, avoid using this company!

I have been charged by Fever for a lunch in a restaurant in Madrid that is closed. When i told the support about it in a chat they said they will get back to me within 72 hours with a SOLUTION. When I mentioned that the solution needs to be now in a form of refund, the support person said: "we are closing the chat but you can keep writing". They are a bunch of thieves! Cannot be trusted as they charge for fake services!

I bought 3 tickets for August 4th. When I look at the date written on the tickets it says July 28th, so I call for them to correct their error, the person on the line literally tells me that their system has made an error, but that they can't refund me because the date on the tickets has passed! The biggest fraud possible. I'm going to file a consumer protection complaint.

Bought tickets for van gogh, representative had to help me do the app thing on phone. Wanted to reschedule/ Cancel the original tickets 6 days prior to show ( well within timeframe), due to my having covid. She said monies would show up in voucher wallet and I could use voucher to reschedule to another date. Original tickets cancelled, no monies showed up in Wallet. Representative admitted sometimes vouchers don't go thru. Have been on phone, email, I am out money and my tickets are cancelled. They offered an absurd solution to pay for another set of tickets THEN they would refund me my original cost? I'm supposed to trust them to do that. They have my money. Their app voucher system is not working. My tickets are cancelled. I have read other reviews saying the same thing