• FedEx

FedEx

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Overview

FedEx has a rating of 1.4 stars from 2,856 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FedEx most frequently mention customer service, next day, and delivery date problems. FedEx ranks 435th among Shipping sites.

  • Service
    1429
  • Value
    1234
  • Shipping
    1383
  • Returns
    881
  • Quality
    1139

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Positive reviews (last 12 months): 2.8%
Positive
9
Neutral
5
Negative
311
How would you rate FedEx?
Top Positive Review

“Adam the fed ex driver”

Cassie O.
12/17/23

My fed ex driver Adam in north Nashville has gone above and beyond to make sure I get my packages. My house is blocked off by construction workers and he sends a call to meet at the bottom of the driveway so I can receive my packages. Other delivery drivers from other companies did not even attempt to deliver and sent my packages back. Thank you Adam for being a great person.

Top Critical Review

“Terrible service to use”

Angela D.
3/1/24

These drivers absolutely Don't care about people's packages. The last two in case. They delivered a mini fridge that we found LAYING on the ground outside in the yard! We reported this unacceptable condition and were reimbursed by the retailer when we checked the inside condition and found it also be DENTED! The last one today was left out in rain right Outside of my screened in porch! I give the stores a comment each time to let them know this company has an abysmal delivery!

Reviews (2,856)

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Reviews that mention popular keywords

delivery date (173) delivery service (186) delivery company (88) post office (41) customer service (693)
Thumbnail of user akakil
3 reviews
0 helpful votes
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March 5th, 2024

Yeah, yeah, the most well-known delivery services, but guys, these delays... damn, they are unbearable.
Idk, whether I made everything correctly I was waiting for a parcel, read all the instructions on how to fill in different forms and other stuff. But i didn't quite like my experience with fedex. Perhaps, I am mistaken and I am myself a dummy boy, but nah, these delays and these queues aren't just my cup of tea. Parcel was delivered, but the aftertaste... hm.

Thumbnail of user tammyj333
1 review
0 helpful votes
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February 13th, 2022

Three cars are behind both trucks blocking traffic not cool. They should be retrained on how to do their job safe and respectful to other drivers on the road and people that are living on that street.

Thumbnail of user cocoo8
1 review
0 helpful votes
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September 25th, 2023

FedEx used to be my go to for all shipping. Their prices are too high and now they deliver everything by dropping over my gate. No longer do I get it on the doorstep. I am older and I often have to unpack my boxes at the gate because I can't move them and they are often split apart after dropping over the gate. I stopped shipping with both my business and personal because the service is just not good anymore. I also find the entire FedEx online system extremely frustrating because you can't talk to anyone.

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Thumbnail of user alishap50
1 review
0 helpful votes
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November 23rd, 2021

On 3 occasions my home security camera has captured 3 FedEx delivery guys THROWING my packages. On 2 of those occasions the package contained electronics. I wish samsung would use different delivery service.

Thumbnail of user furmank6
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

FedEx really loves to be rough on their packages everything I get looks like it's been beat I guess the employees are kind of mad at customers so they take it out on the packages

Thumbnail of user truedellw
1 review
0 helpful votes
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October 20th, 2022

Received email notification that packages was delivered. Upon checking found it was delivered to wrong address and state. Called was informed error corrected and it would be arriving the next day. Waited 2 days called back the rep said I would have to call the shipper I told it was fed ex error the email has the correct shipping. I asked for a supervisor 8 times be repeated himself and transferred me to do a survey. I called back to complain and request to file complaint against him and they said there is no information of our interactions. And no recording. Never got to speak to supervisor

Service
Shipping
Thumbnail of user carolk740
1 review
0 helpful votes
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December 4th, 2020

I've had a package stated each day since December 1,2020 out for delivery. Most always it is on time but the last few deliveries have been the same... out for delivery all week long.

Thumbnail of user vjs7
1 review
0 helpful votes
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January 6th, 2021

Apparently, I've had an item ordered online and was shipped through FedEx, it was supposed to be delivered in two days. Two days later, I did not receive my delivery, I've also checked my tracking number for the item and it said delivered and signed. The problem was I've never signed anything and never received my delivery, so the possible conclusion was that my delivery had been sent to the wrong address. I've contacted FedEx customer service about this situation and they had agreed to my statement; they had delivered it to the wrong address, but they also said they are investigating and looking into this matter. I hope my problem gets resolved soon and also receive my delivery.

Service
Shipping
Thumbnail of user doreena86
1 review
0 helpful votes
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February 24th, 2023

Repeatedly, FedEx has not deliver as instructed on label. Driver drops off the pkg on front step when label clearly states side porch. I just got off the phone with FedEx asking if my pkg will be delivered properly this time and SUPRISE!, while still talking, my call mysteriously Failed.

Tip for consumers:
My experience is that FedEx drops pkg wherever convenient for them

Service
Thumbnail of user curtisg277
2 reviews
1 helpful vote
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April 1st, 2021

Too numerous to mention occurrences of deliveries not arriving where they are supposed to. Latest is an order that was place 29 March 2021 and according to Fedex tracker going from Hagerstown, Md to Frederick, Md. On 1 April 2021, the tracker states it is in Greensboro, NC since yesterday awaiting to be given to the local post office. Why would the package which should be traveling in state, be 3 states away? I give 2 stars because about 50 percent of the time, my packages actually arrive where they are supposed to, on-time or early. 2 to 1odds aren't bad for Vegas.

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Thumbnail of user roberts8938
1 review
0 helpful votes
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June 23rd, 2023

Ok, so this is first time I'm really venting on FedEx. I had 3 boxes each weighing 90 lbs delivered for my business. I employ 2 seniors. Would it be that hard to deliver the boxes inside the house?. The driver was asked politely to bring them in, to which he responded "Not me!". Seriously?. Your incapable of bringing in 3 boxes for an elderly couple?. I will ask for my supplier to use alternative methods

Thumbnail of user wahl.rivka
17 reviews
32 helpful votes
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September 20th, 2023
Verified purchase

It's time to actually do your jobs again Fed-ex!
I received my delivery from Wayfair this morning. I live in a tower and when he called up I asked if he could bring it to my door - it was 50 Pounds! He said "No". I am disabled by the way. Before Covid couriers used to do their jobs, they get paid quite well to drive and drop boxes but it seems too much to ask for them do even do that. I am betting Wayfair is losing business because of them.

Service
Value
Shipping
Returns
Thumbnail of user merrillr11
4 reviews
9 helpful votes
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June 7th, 2021

FedEx's service is horrible. I dread it when I see that something I purchased online is going to be shipped via FedEx. I live in an apartment complex on the second floor and everytime the driver never brings the packages up to the second floor. Instead they'll leave them outside by the front entrance or at the bottom of the stairs. I don't have the time to sit and watch and wait for the delivery and leaving packages unattended in a common area isn't a good practice. I've had a few of them stolen because I wasn't home and they refuse to do their jobs. I found that leaving instructions on FedEx manager is useless because they don't follow them. Just yesterday I had my monthly delivery from Chewy delivered by FedEx and wouldn't you know it, they left it downstairs. I purchase pet supplies from Chewy to save me from hauling heavy items upstairs because I'm a disabled, retired senior citizen. I had to fight to get the package up the stairs. FedEx needs to get their act together. If UPS and Amazon delivery has no problem with quality service then what is wrong with FedEx?

Tip for consumers:
If you see that a purchase is going to be shipped via FedEx then keep watch or have a close friend or neighbor watch or get the package for you.

Products used:
Delivery service

Service
Value
Shipping
Quality
Thumbnail of user joet938
2 reviews
6 helpful votes
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August 9th, 2022

I have used FedEx exclusively for the last 4 years. I send boxes up north every few months. I have noticed that the clerks in the shipping stores like inside your local Walmart are great about giving out coupons for your NEXT visit. Problem is they do NOT give them to you when you go to ship. I had this happen with "Charlie" at a local store here. And it's happened more than just a few times. This time I sent a complaint into their corporate office and never heard a word. So, I will be changing to UPS. Not that much further away and I have had coupons in the past with them and they did honor them.

Service
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Quality
Thumbnail of user sandraa1666
1 review
0 helpful votes
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May 27th, 2023

I was supposed to receive my package from FedEx on May 24,2023 but i didn't receive my package on that day. I track my package on FedEx app. I have to wait for schedule delivery but they don't deliver my package to me on time.

Products used:
Planner

Service
Value
Shipping
Quality
Thumbnail of user markm3690
1 review
0 helpful votes
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November 18th, 2021

Paid for delivery for a package I had to sign for---and they came early and forwarded delivery to the next day. The next day I had to wait so I could sign: time was changed 3 times and still NO delivery! Third day, still held hostage and the time has now changed twice! Still NO DELIVERY! Why Oh why was I so dumb as to think I could PAY for a window of delivery and still be waiting 3 days later! LESSON LEARNED: You can't expect to get what you pay for anymore! At least from FedEx!

Value
Shipping
Thumbnail of user jaclynj39
1 review
0 helpful votes
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September 8th, 2023

I have NEVER had a package arrive in this condition. This box looked like it fell off the truck and got ran over and then taped back together. Astonished that the delivery driver would even leave this on our porch. Customer service wasn't helpful either. The only reason I didn't leave a 1 star review is bc we haven't had an issue before.

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Quality
Thumbnail of user tonyaj209
2 reviews
1 helpful vote
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December 8th, 2022

I was waiting on a dresser that I brought from Walmart that was shipped through FedEx it was suppose to take 3 days to get delivered to my address and it took a whole week before I received it...no updates on where the package was or anything...after I called and went off on them they finally decided to deliver it 2 days later... SMH...I hate FedEx home delivery service...I dread ordering things and find out they are using FedEx it's so disappointing!

Service
Shipping
Quality
Thumbnail of user stephaniew1031
27 reviews
21 helpful votes
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April 5th, 2023

With a few exceptions, I've only used Fed-Ex for returns of online purchases. Recently, after hours of frustration trying to get a refund by returning two items that I purchased from Walmart online (the second refund I never received), I discovered that Fed-Ex is no longer guaranteeing ANY deliveries. Not only that, when you use their tracking numbers, all you get day after day, is the following message, "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." Because I had to send a package to a friend, I checked with a UPS store, and they only guarantee overnight deliveries. Then I checked with USPS, they seemed the best way to go because I got all the information I needed with their tracking number, and I could see for myself on their website that my package arrived at its destination. This time, at least, the Federal Government came through for me.

Thumbnail of user billb1517
1 review
0 helpful votes
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September 15th, 2021

I live on a white rock road and I get plenty of dust but when FedEx drives down the road it is as fast as they can in a 1\4 mile road. You can't see for at least 5 minutes after they drive by. SLOW DOWN!

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Thumbnail of user ramonz21
1 review
0 helpful votes
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March 31st, 2023

I have had several experiences when delivering packages. And lately the packages are arriving with the packaging torn and the item broken as well. I hope this email helps to solve the problem that is happening with the packages. I always communicate with the sellers and they tell me that they send the packages well wrapped and I believe them. The problem is in transportation. The carriers are somehow influencing this problem. I call on the relevant people to resolve this issue. These packages are paid for and are protected by federal law.

Tip for consumers:
that all.

Products used:
jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherb313
3 reviews
4 helpful votes
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June 1st, 2021

Can any one tell me why fedex has tracking? So far the only time that their tracking works, is when you dont need it, and when tracking a package is needed, they could not tell you where package is, so why do they have a useless tracking system or lazy people who do not scan the items, so tracking has a small chance of working right on lost packages. By the way, they have managed to mess up 7 packages in a row, walmart and the sellers, really love giving refunds for fedex not delivering packages,

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Thumbnail of user ashleighp11
1 review
0 helpful votes
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December 3rd, 2020

I've never had a problem with FedEx before but within the last two days I've seen FedEx in a whole different view. My fiance ordered my a live baby gecko. A live animal it was supposed to be here December 2@4:30pm and we got notified that they kept my package at the facility instead being on transit. Following today December 3, we got notified that yesterday it got to ABQ, NM at 7pm. And it would be delivered in the morning. I waited and waited all day and still nothing, Then got an update that it would be here at 4:30 and still nothing so we called and talked to representative who told us it would be here by 6 the latest. It's 8:20pm and I just got off the phone with 2 representatives who gave me two different delivery times, not considering that this is a live animal and it should be 1 priority. I've very disappointed. They told me first that it was still at the facility and not even in transit. Then went to switching it and saying it's still in route. Terrible service with FedEx. It's going to be 9pm and I still haven't received anything from FedEx. I've been waiting for two days. I won't be using FedEx again. I'm absolutely not satisfied.

Tip for consumers:
Use if you want but I would never recommend using FedEx to anyone.

Products used:
FedEx still.. because I had no other choice.

Thumbnail of user carlose27
50 reviews
213 helpful votes
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January 5th, 2021

Do not use FedEx International. If your parcel is not deliverable or misplaced in another country it will be a nightmare to get it back. I had to talk to every lazy, non-caring, minimum wage employee and lazy managers from a foreign country in hopes of getting my very expensive package back to the United States after they could not find a secondary delivery address. I will spare you the details but heed my warning, USE THEIR SERVICE AT YOUR OWN RISK. I did get a refund and that is why I am not giving them only one star.

I only use their self-service photocopy machines because they are conveniently located next to my house.

Tip for consumers:
DO NOT SHIP INTERNATIONAL WITH FEDEX. CAVEAT EMPTOR.

Products used:
FedEx International.

Service
Value
Shipping
Returns
Quality
Thumbnail of user billyb557
5 reviews
1 helpful vote
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April 13th, 2023

I received emails that a package I ordered was to be delivered 4/13 but they delayed shipment until 4/15 and then another delayed date! They screw customers over!

Tip for consumers:
Be sure you have a good sense of patience with companies like fed ex

Products used:
Rv roofing cover

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Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers...

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Craig T.
Typically does not respond to reviews

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