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I encourage faucetline management to read and do the right thing here. I ordered a vanity from Faucetline without the sink as my builder told me he would provide the sink. As we got to install in the 8 month home building project, our builder removed the vanity from the packaging and then went to buy sink only to find out, it is a very unique size sink that can only be found at faucetline and one other place that were both sold out. Called them regarding the issue and said even though outside of return time frame they would take if still in original box; however, could not as our builder threw away the box when they were doing the first round of house clean up. I explained the issue to them and then got no response back, no calls or emails back. It is like selling a piece of furniture missing a critical piece to be able to use, useless. I have since packaged it all back up (in a different box) and sent back to them as I can't do anything with. I hope they do the right thing and provide refund. I will continue to dispute as this is just not good business.
I encourage faucetline management to read and do the right thing here. I ordered a vanity from Faucetline without the sink as my builder told me he would provide the sink. As we got to install in the 8 month home building project, our builder removed the vanity from the packaging and then went to buy sink only to find out, it is a very unique size sink that can only be found at faucetline and one other place that were both sold out. Called them regarding the issue and said even though outside of return time frame they would take if still in original box; however, could not as our builder threw away the box when they were doing the first round of house clean up. I explained the issue to them and then got no response back, no calls or emails back. It is like selling a piece of furniture missing a critical piece to be able to use, useless. I have since packaged it all back up (in a different box) and sent back to them as I can't do anything with. I hope they do the right thing and provide refund. I will continue to dispute as this is just not good business.
Ordered over $600 in parts for a home remodel job. The parts were defective. Faucetline won't refund my money because I installed the parts. Anyone know how to determine if plumbing parts are defective by looking at them? Yeah, me neither.
Faucetline.com does not adequately prepare you for a 25% restocking fee! There was a small list of sink manufacturers and the amount of the restocking fee. Blanco was not on the list. I will not buy with them again.
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