FatQuarterShopReviews 16

Ordered January 3, was supposed to be here on January 13. It's January 20 and is supposedly in transit at some unnamed facility. Customer service says it will take 3 - 5 business days to just get a reply to an email they say they will send out, delaying again. Customer service apologized for the US Postal service and not their facility and only when I complained. The rep then didn't even say good bye or thank you, just hung up. I ordered quilting supplies at 2 other places at same time and received those orders pronto. This is holding up my projects.

Ordered a few yards of the same fabric and asked if they would mind cutting into 2 yard increments (two extra cuts for them) and they refused. Such a simple request, and would of only taken a few moments. I will not be shopping here again, would prefer to support and buy from a store with good customer service.

They keep getting bigger and bigger and moving on up to bigger warehouses. Service isn't like it used to be. I'm stunned that they are now selling Taylor Swift book. Does she quilt? Anything for a buck mentality. They think quilters will buy anything.

I've ordered from this online only shop for years and it seems they've gotten slower and slower and filled with excuses! I've been waiting on my fabric for 10 days and it still hasn't shipped and guess what. Now they're telling me that they don't have the quantities I ordered! When I placed my order it showed to have stock! You think they could keep their website updated correctly since they are and online only shop! I believe they've gotten a little too big for their britches! I WILL NOT be shopping here any longer and will take my business elsewhere and will not recommend them to any of my customers or friends!

Be very sure of your purchase. You pay for shipping all returns. I will not be shopping with them in the future. It cost me 24.00 to return ship for a 45.00 purchase.

Thank you for having all of your classes on You Tube and having correlated sales prepared for those who desire it. Having variety is what truly makes your site wonderful!
Thanks,
Donna Watkins

OK. I know about COVID. But we're almost a year into this. No more excuses for shoddy service, unreturned calls and failure to ship orders. Time to shape up or get out of the online retail business.

I received the Christmas box last year and was very excited about the contents which supplied many options for projects.
I looked forward to ordering the box this year and was disappointed when it arrived because it basically has one project to make for a young child. It certainly was not worth the money which was charged. Sure it had thread, socks and a minky scarf but those are not creative items.
I won't be ordering the 2021 box.

I submitted my order 1 month ago and they recently "shipped" my order. However, there's still no record of the package received by USPS, only "Label Created". I chatted with FQ's customer service and they said I have to wait 2-4 months in order for them to file a claim with USPS. I'm not sure how that's going to work since there no proof USPS even received the package for shipping. In the meantime, FQ has already charged me for the order. Luckily I paid with PayPal and there's a 20 day window to submit a claim. I'm hoping I'll get a refund via PayPal. Definitely stay away from this shop!

I wish I'd found the reviews here before I ordered. I ordered on May 13. Today is the 29, and still no shipment notification. Emailed them, or her rather, because it appears to be a one person show, yesterday to inquire, and got no response. Interestingly I read a review that said someone had problems 2 years ago, before any worldwide pandemic. FQS sure makes their business look legit with all the social media advertising they do. Next time I will google reviews on a company.

This company gave me a bad experience before so I stayed away from them for 2 years. But what was I thinking, I made an another purchase on May 3rd and now on May 25th I still have not received my fabric.
Pandemic and the self isolation should not give this much delay, specially if your company can keep advertising and post on social media all day long. Emails, Facebook, Instagram and Twitter... If you have the time to post, move yourself to go cut those customers order. IF, YOU CAN'T, DON'T ADVERTISE! I forgot that I stayed away from them for the same reason and made a mistake and purchased again. Now, they have my payment and I'm stuck. BUYER, BEWARE!

I have never had a more frustrating or annoying time trying to find fabrics at fatquartershop.com. You have to know the manufacturers and collections by heart to shop there. All I wanted was a collection of fabrics on a theme, but you can't type in a "theme" of fabrics there and get any results that are fabric. You get a couple of pages of crap that is not at all relevant to what you were shopping for. ONLINE HAS TO BE EASIER THAN SHOPPING IN PERSON AND HAS TO PROVIDE DETAILS AND IF YOU DON'T GET THAT, YOU DON'T BELONG ONLINE.