I submitted my order 1 month ago and they recently "shipped" my order. However, there's still no record of the package received by USPS, only "Label Created". I chatted with FQ's customer service and they said I have to wait 2-4 months in order for them to file a claim with USPS. I'm not sure how that's going to work since there no proof USPS even received the package for shipping. In the meantime, FQ has already charged me for the order. Luckily I paid with PayPal and there's a 20 day window to submit a claim. I'm hoping I'll get a refund via PayPal. Definitely stay away from this shop!