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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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Meyer lemon was split down the center like the bonsai tree in Karate Kid. I taped it like Mr. Miyagi did. Fingers crossed. Was sent a replacement and the main branch was broken off. I snipped it in hopes of sprouting more branches. Fingers crossed again. The other 2 trees were in perfect condition and I'm extremely pleased with their customer service. Will be ordering more!
This is a great site with quality trees and plants and I understand if people feel the things they order seem on the small side of what was expected but the size is not a factor because they are always healthy and on the cusp of the growing frenzy and if on the odd occasion you order something that does not grow they stand by what they sell and will make it right for you. But people remember to water and follow the directions given for what you order!
Received dormant tree Planted 2 days later with root booster then had to cover because of 2 spring frosts. Doesn't look good. Leaves dying after watering. Live in zone 5
All trees I have received have all been very healthy and have done quite well.
First off, the tree did not ship in 2 days, it shipped in like 5 and then it was delayed a couple times. Then when it arrived, it was upside down, the tree was broken, and dead. I complained and all they wanted were pictures of the box. I threw the box away and have been trying to make the tree live! Terrible customer service. Eventually had to file a claim with my bank.
I ordered 4 Hostas, received 4 fragrant tea olive trees. The Meyer lemon tree is puny and a barely hanging in there. Ordered 2 citronella (Geranium) plants. One is hearty and doing well. The other is barely hanging on. All of the plants had signs of bug infestation. Not impressed.
The peach tree we ordered took weeks to get here and we are trying to save it but we shall see how that goes.
We're so sorry to hear how your plants arrived! We have reached out to get some photos!
My plants took a real beating in transit, but i do think they could have been packed better. 2 have new growth. The john f kennedy rose looks bad and is dropping leaves on the lower part of the plant, but i am still hopeful.
I'm so new to this and therefore a little afraid of planting my own shrubs. With the help of my neighbor, I chose and ordered a few shrubs. We planted them as soon as they arrived. They have already shot up and look very healthy. It's only been about 3 weeks! I'm so excited!
Received the "tree" very fast. I expected to get a tree and paid extra for a bigger one but received a long stick with 5 leaves on top and no branches
Trees I planted last year have doubled in height and Width and are bearing fruit. The ones I just planted are doing great. See you next spring
The larger of the two rose plants I ordered arrived with all the dirt from the pot in the box and the root ball completely exposed and dry. The zip tie around the plant stem was completely loose which allowed this to happen.
Also, the main reason I placed the order was to get an orange tree but after I placed the order and paid I was told there were no orange trees available.
Website we easy to navigate and everything went smoothly from order through delivery - will definitely use again
We received a very healthy tree with excellent packing so the dirt did not fall out during shipping. The instructions for planting were detailed and the new tree is thriving.
Online experience great but tree showed up in poor condition. All trees leaning and none straight
The experience was good, I found the tree that I was looking for.
Trees delivered are in very bad condition, do not think they will survive
We're sorry to hear that your trees are struggling! We're reaching out to get some photos so we can get a better understanding of what is going on!
It's been a few weeks now and my pear trees and 29 arborvitae trees all look dead. I've followed the instructions to the letter, and watered dug wide holes and filled with compost. I've even tried feeding them root enhancers, but still looking bad. I will update if they come back to life. But for now I'm not impressed at all. I probably will never buy trees from here again.
We're sorry to hear that your trees are struggling! We're going to get some photos from you so our plant specialists can take a look and help!
Got rose trees with colors I did not order. Pink and white and one was orange and yellow. As expensive as these were not impressed. Roses were half dead and diseased.
We are so sorry to hear that you received the incorrect plant! We're reaching out to get some photos so we can further assist you!
Great company, products and people. Trouble with shipping but they fixed it immediately
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.
We hate hearing about your experience and have just reached out to help!