FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,232

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,067
shipping
245
quality
12,370
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Texas
1 review
0 helpful votes
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Very friendly and efficient
June 3, 2021

Their site is very informative and a plant went missing and they have already sent a replacement.

Date of experience: June 3, 2021
North Carolina
3 reviews
13 helpful votes
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Had several issues
June 9, 2021

Plants were advertised as 1 gallon, the 1 gallon pots are smaller then an actual gallon by a lot actually, I did voice this concern and did email them in size comparison photos, I was missing a plant out of my first shipment all together and the dragon fruit cactus I ordered seems to be doing pretty poorly which I hate considering how expensive it was.

Date of experience: June 3, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

Nursery gallon sizes are always smaller than a standard gallon size. We apologize for the inconvenience.
We're sorry to hear about the concerns with your plant! We are reaching out to get some photos so we can assist you further!

Arizona
1 review
0 helpful votes
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Beautiful Trees
June 3, 2021

I have ordered from Fast Growing Trees a couple times and have been very happy with my experience. The trees and shrubs came quickly and in very healthy condition. They are growing well and I will continue to use Fast Growing Trees.

Date of experience: June 3, 2021
Illinois
1 review
0 helpful votes
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Autumn Royalty Encore Azalea
June 3, 2021

Shipping took a little longer than expected. The plant container was a little dried out, the materials crumbled when I removed the plastic container. It seems to have take. Fine but I haven't had it long enough to determine for sure and it obviously hasn't bloomed and may not this year so I can't speak in that either.

Date of experience: June 3, 2021
Georgia
1 review
0 helpful votes
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Stella Cherry Tree
June 9, 2021

Received the tree at about 5 feet tall. There were three branches, each with four or five leaves which were already nearly dead (still green but shriveling up and turning brown.) About 1/3 of the way up the main stalk was a bud that has since turned into half a dozen leaves. Today, scraping away the bark on the three branches reveals no life (no green) after just 2 or 3 weeks. So now the tree is about 3 foot tall with a small cluster of leaves 2 feet up. That cluster of leaves don't appear to be getting any larger. I water the tree every day but I don't hold out much hope for it to survive.

Date of experience: June 3, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that your tree hasn't done well! We're sending out a replacement under our dormancy guarantee!

Pennsylvania
1 review
0 helpful votes
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The peach tree I ordered arrived with not a single leaf on it and dead. I reached out to Fast Growing Trees and their response was to give it 3 months.

I paid $119 for a tree that arrived, dead, and then received no help from the company.

Date of experience: June 3, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry that your tree didn't break dormancy! We have a replacement on its way!

Michigan
1 review
0 helpful votes
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Thuja green Giant
June 3, 2021

Took longer to get than was stated, but they came in good shape. Planted right away, been 3 weeks all seem to be doing well. Hopefully they will grow like was stated.

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
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Nice plant, safely delivered.
June 3, 2021

Tree arrived in great condition, well packaged. It is thriving in the pot in which I planted it. My only hesitation was the shipping cost.

Date of experience: June 3, 2021
Maine
1 review
0 helpful votes
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FastGrowingTrees has worked very well for me. The trees have arrived healthy and ready to be planted. I have experienced that several of them don't make it through our New Hampshire Winters, even though all the descriptions say they will. So the warrantee is definitely worth it. I have had very good luck with replacement plants/trees (I replaced the once that didn't make it with others more cold hardy) and they processed my order promptly. Their customer service is good. They explained everything to me very clearly and were nice on the phone.

Date of experience: June 3, 2021
Ohio
1 review
0 helpful votes
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Time will tell
June 9, 2021

The box was smashed. Most of the dirt was out of the pot. Had to repot and then cut off several mangled leaves. Have to see if the plant survives the repot.

Date of experience: June 3, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!

North Carolina
1 review
0 helpful votes
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Replacement tree
June 3, 2021

I purchased the warranty on an apple tree last year, and this year the apple tree seem to have died. The experts at fast growing trees walked me through how to see if the tree was still living. It was not and it was a piece of cake to replace it. The replacement tree that they sent me was amazing! It is thriving and growing like crazy. I am very pleased with the service and the patience of the staff.

Date of experience: June 3, 2021
Virginia
1 review
0 helpful votes
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3 out of four trees look great
June 3, 2021

I ordered 4 hollies. They arrived promptly and well packed. Three of the trees are great. The forth is not doing well. It has not died but looks very wilted. I do not know if it will live. It has hung on for 3 weeks now, but I am not sure it will survive.

Date of experience: June 3, 2021
Michigan
1 review
0 helpful votes
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Both plants were great
June 3, 2021

Got 2 peach trees and a bush. All were healthy and attractive.

Date of experience: June 3, 2021
Washington
1 review
0 helpful votes
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Undecided
June 3, 2021

Ordering was easy enough. Arrived when they said they would. I know they are not at fault for what happens once it's shipped but they arrived extremely beat up & broken with the soil every except where it was supposed to be. Just a few leaves and a branch or two left on eachThe rest remained in th box. Wasn't sure if they would or even could recover. Even so I read all the in-closed care and instructions provided. I did purchase the 1 year guarantee. So I when back on their website to at least let it be known & for documentation if they do need to be replaced. That never happened. When I found information about the damage, it read that that was pretty normal & if I had continued it would have been a full on return. Which wasn't what I wanted. So I am undecided at this point. In a couple weeks not sure they're getting any better after planting.

Date of experience: June 3, 2021
Montana
2 reviews
0 helpful votes
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Arrived Vital and Ready to Grow
June 2, 2021

These emerlad Arbor vitae arrived ready to be planted and grow. Very healthy specimens! Now that they are in the ground they are thriving.

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Disappointed
June 9, 2021

Put in an order and was told about 3-4 days later that it was "delayed". When I finally reached someone on the number the site gave me, they LiTERALLY just needed for me to "say" to them my name, address and other info that was already provided in the order! This "delay" meant that my mother wouldn't be getting her mother's day gift a couple of days late - it was about 2 WEEKS late.

Did purchase the insurance just so I wouldn't need it, only to be told by my mother that the package that her gift came in had been THROWN over her fence, resulting in the "poor little tree" (she said) being damaged so brutally she was going to have to "nurse" it and HOPE it would live.

Over all, it was quite an ordeal and I don't think I'll be ordering from Fast Growing Trees again. At the very least, not for gifting. IF I ever order from them again it will be for my own purchases. Maybe.

Definitely NOT worth the $90 I paid for a damaged tree that has to be nursed back to life.

Date of experience: June 2, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!

Ohio
1 review
0 helpful votes
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Weeping cherry
June 2, 2021

Ordered 5 m-6 ft weeping cherry and arrived right on time and was a good 6 feet tall and very healthy and transplanted next day and it never even wilted or list any leaves. Fantastic experience!

Date of experience: June 2, 2021
California
1 review
0 helpful votes
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Beautiful bottle palm
June 2, 2021

This is my second purchase from Fast Growing Trees, both were good experiences, received healthy plants which are thriving after planting.

Date of experience: June 2, 2021
Illinois
1 review
0 helpful votes
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Very unhappy with what was shipped. My tree looked NOTHING like what was shown on the website! Highly disappointed

Date of experience: June 2, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

The photos we show on our site are of mature trees and what your young tree will look like after a couple of seasons. We apologize for any confusion and thank you for the feedback!

Rhode Island
1 review
0 helpful votes
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Beautiful, healthy tree
June 2, 2021

Tree arrived very fast. Packaged very well, leafy and healthy looking. Planted as per directions and is doing well one week later. I would highly recommend this company!

Date of experience: June 2, 2021