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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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My mom loves persimmons tree so I placed an online order on 07/27/21, the total payment of $157.10 was put onto my credit card ($119.95 persimmon tree; $29.95 shipping & $7.20 taxes). After learning from my mom that I had ordered the wrong tree, I immediately call to cancel my order within the next 2 days. After talking to a customer representative, I got the run around to contact FedEx, and was told that it's not in their system and that the tree was still at the orchard. So, I finally got through FedEx and FastGrowingTree, by now it was 3x each side. My order was cancelled and I received refund back $119.95 which did not include shipping/taxes I'm just a little discouraged by the whole process and now I'm out of $37.15. I'm not sure if I would dare to order more from FGT as this experience has not been a great one for me.
Mis plantas llegaron saludables, bien empaquetadas estaba un poco preocupada por mi butterfly bush pero está creciendo hermoso.
Gracias!
All we're alive we had excellent directions they are n the ground. We live in zone 5b so they had a lot of adjustment
How many times are you going to ask me about the experience check your email jeez
We are so sorry for the inconvenience and we thank you for giving the tree a few weeks to recover!
I didn't like the look of one of the trees I had purchased. I contacted customer service, sent them a picture of the tree, and they replaced it immediately.
Excellent customer service and great trees received after contacting customer service about two of the three trees I first ordered were damaged.
Expensive plants that arrive dead. The warranty is a joke and the 30 days guarantee still requires you to pay inflated "shipping" fees in order to receive replacement plants.
Be sure to reach out to us within the first 5 days if there are any concerns with your tree so we can cover it 100%. Beyond this we do have our 30 day guarantee which covers a replacement if shipping costs are covered. We apologize for any inconvenience!
My order was for one pomegranate tree and one brown turkey fig tree. The pomegranate tree was over 3' and the fig was a foot and a half. Incredibly, they were packaged together in the long box needed by the pomegranate and the fig wasn't secured. The fig went on walkabout during shipping and arrived badly damaged and deformed.
I'm not an expert plant shipper but I never would have packaged the two together without securing the fig to the base of the pomegranate so it couldn't be hurt in the inevitable jostling incurred during transit. FGT gets the rating it has because they didn't give me a runaround on the fig and sent another one several days later. I'd taken many pix but they didn't even want to see them. I now have two figs and am happy about that but this isn't a good thing for the bottom line at FGT.
The condition of the plants ordered were very unhealthy and damaged.
We're so sorry to hear how your plants arrived! We have sent a private message to get some photos so we can take a look and help out!
Great experience! Great shipping! Packaged well! Plant and flowers so healthy! One already blooming! Will be buying from again!
The pomegranate tree arrived DRY and DEAD. After I notified them and sent a picture of the dead tree No one from your company has made an attempt to contact me on how to resolve this. I WANT MY MONEY BACK
We are so sorry to hear how your tree arrived and that we didn't receive your email! We have reached out privately to get those photos so we can assist you in making this right!
Fast delivery. Clear communication. Recommend this company to everyone. Will buy again from you. Thank you!
Never arrived. So I have no opinion about my experience, it was really bad
We are so sorry that the carrier lost your order but glad we could ultimately make it right with a refund.
Shopping was pretty easy especially for a not so tech sauvy person. Trees arrived in great shape considering the condition of the shipping boxes. They are planted and doing well.
We ordered a blue wonder spruce from FastGrowingTrees. The tree arrived in just a few days and had detailed instructions related to planting and care. Will be purchasing more from this company.
They have a great customer service program and I would gladly encourage people to buy their trees from this company
Very sad that you sent me a dead plant. I am very disappointed with your service and product.
We're so sorry to hear how your plant arrived! We have sent a private message to get some photos so we can take a look and help out!
My tree arrived a bit fatigued from it's trip. But after l let it pout in the shade for a few days l put it in the sun. Now it's as happy as I am. It's leaves are growing towards the sky
I think I have a winner! Can't wait till next summer. In the meantime it's going to be overwinterd in my home.
Look into my case and you'll see. Never again. Your company is so bad, that I can guarantee it will go out of business in next year or so.
We are so sorry that the carrier wasn't kind to your plants!
Quick delivery of good quality plant. Very satisfied!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're so sorry for the inconvenience! Unfortunately once an order has tracking then it has already been prepared for shipping and we're not able to easily locate the order.