FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,356

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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New York
1 review
0 helpful votes
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Excellent customer service
September 4, 2021

This company goes above and beyond to satisfy customers. Highly recommend their excellent trees and no risk policy: they will make sure you are happy!

Date of experience: September 4, 2021
Texas
2 reviews
0 helpful votes
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Easy, informative, rapid
September 4, 2021

Efficient! That is the highest compliment in my estimation

Date of experience: September 4, 2021
Texas
1 review
0 helpful votes
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I recommend FastGrowingTrees
September 4, 2021

I've had several orders and all have been great delivery and product. Follow their instructions for nice, healthy plants and trees and you won't be disappointed.

Date of experience: September 4, 2021
Montana
1 review
0 helpful votes
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EXCLAMATION! London Planetree
September 4, 2021

I purchased a 5-6ft EXCLAMATION! London Planetree. The shipping was delayed by 1 day in transit. The tree arrived and it was indeed about 5-6 feet. The base trunk was quite small but I did not measure it. The leaves were mostly green and overall while small it looked like a nice tree. I kept the tree in a shady location and watered it the first day. I planted the tree the following day. The tree was rootbound and I followed the directions to free the roots. Within the 1st week all the leaves fell off except for 3. I think the tree is still alive because there are many green buds on the trunk. I suspect transporting the tree in the mail shocked the tree, which caused the leaves to fall off. I did not buy the one year insurance on the tree. It is early Sept 2021 and Autumn is coming so I don't know if the tree will grow any more leaves this year. I plan to continue to water the tree regularly and hope that it comes blazing to life next Spring. With this 1st experience I am hesitant to purchase another tree in the mail. 3 stars because I honestly don't know if the tree will survive.

Date of experience: September 4, 2021
Ohio
1 review
0 helpful votes
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Never Received
September 7, 2021

Placed an order for close to $1000 in trees. Trees never arrived. At least FGT refunded my money, but I really just wanted trees.

Date of experience: September 4, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are very sorry that the carrier didn't deliver your trees in a timely manner but glad we could make it right!

Virginia
1 review
0 helpful votes
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Fast delivery, well packaged
September 4, 2021

The tree was as promised and even had some blooms to confirm the color. It was well packaged and arrived in great condition

Date of experience: September 4, 2021
California
1 review
0 helpful votes
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Shabby bug infested tree.
September 7, 2021

The fishtail palm I received was beat up (not in shipping as it was packed well). It had broken brown leaves, rust spots all over the leaves, white spots everywhere and a heavy bug infestation. I reported this and they immediately sent me another one. However it wasn't much better. There weren't as many bugs on the second tree but there were yellow stripes on the leaves and brown dead bits. I would guess it might be from sometimes over watering it and sometimes under watering it. If I had to describe the trees in one word it would be shabby. I spent several hours over several days wiping the leaves down to try and remove all the bugs under the leaves. Then I wiped the leaves down again with vinegar and water to try and remove the white calcium spots. Then I sprayed it with insecticide and wiped the top and bottom of the leaves with it to kill and remove the remaining bugs. It stayed outside for several days before I felt it was safe to bring into my house with my other houseplants. The trees look better now, but it took a lot of work and they still don't look lush like the ones in their photos.

Date of experience: September 3, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience and for the way your plants have arrived to you! We have reached out privately to help make this right!

Florida
1 review
0 helpful votes
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Will give it another chance
September 3, 2021

Very disappointed after lots of consideration I finally made my first purchase with FGT. I ordered 2 3-4 ft. Nellie stevens holly, I planned on purchasing two packs of ten to do the perimeter of yard. They arrived timely, however they were in awful condition. They both were covered with an excessive amount of white mildew powder and infested with live pests. There were eggs all over leaves and bugs crawling. Also there were webs. After sending pictures in an email and calling, I was assured the replacements would be better. The replacements were disappointingly also in bad shape, not as bad but pests, eggs, mildew, webs were all present. Very very disappointed but I did receive a full refund in a timely manner. I will try once more. Definitely a different tree/plant. Hope it will be better if not three times your out.

Date of experience: September 3, 2021
Maryland
1 review
0 helpful votes
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Not so good. The tree died shortly after it got here. Please issue a refund. Thanks!

Date of experience: September 3, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry that your tree didn’t make it! We have reached out privately to help!

New York
1 review
0 helpful votes
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Memorial Tree
September 3, 2021

I ordered a tree for my cousin that just lost her mom. It happened to be her moms favorite. She told me her mom had a matching one. She loved it. It came quick and nicely packaged. It also already had a blossom on it. It was very easy to order and had great advice on what trees grow where as well as information about the roots.

Date of experience: September 3, 2021
California
1 review
0 helpful votes
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Quality Plants
September 3, 2021

Excellent service and packaging. Plants received were fresh and good sized.

Date of experience: September 3, 2021
Louisiana
1 review
0 helpful votes
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Great salesman very knowledgeable spoke clearly and very helpful

Date of experience: September 3, 2021
Wisconsin
1 review
0 helpful votes
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Everything arrived in great condition.
September 3, 2021

I liked the viewing of the trees I was trying to find. Only thing was if there could of been four pack full grown pictures of the items as well as the seasonal pictures.

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
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Doesn't get any easier!
September 3, 2021

Very helpful website, you can filter right down to the zone you're in, type of shrubs/plants/etc that you want and gives you care instructions. Satisfied with my purchase and will definitely be purchasing again!

Date of experience: September 3, 2021
Ohio
1 review
0 helpful votes
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Dead on arrival
September 7, 2021

Trees died in boxes. Leaves were dry when boxes arrived. I planted them immediately and watered them, but I do not think they will survive

Date of experience: September 3, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We're sorry to hear that your trees are not doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!

Oregon
1 review
0 helpful votes
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Cara Cara Orange Tree
September 3, 2021

Very pleased with the purchase, and delivery looked like a good company to go through

Date of experience: September 3, 2021
Ohio
1 review
0 helpful votes
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I bought a star magnolia and received plant is short time. Although I immediately planted tree when I received it, star magnolia was in extreme shock and did nothing for over a month. I informed company and sent photos. They sent me another star magnolia with more roots and now has new leaves on it. (Good customer service) However, both star magnolias are only about foot tall so price was very expensive for such a small tree. (Too pricey)

Date of experience: September 3, 2021
Texas
1 review
0 helpful votes
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Service
September 3, 2021

Sales person was fully knowledgeable and very helpful in helping me pick out the right tree for my zone

Date of experience: September 3, 2021
Tennessee
1 review
0 helpful votes
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Great Business
September 3, 2021

I have purchased butterfly bushes, a rainbow eucalyptus and a lime tree in separate orders.
All arrived quickly and in good condition.
All are still alive and doing better than plants and trees I've purchased locally!
(The shrubs are thriving despite a delay in being planted by about a week, and during a particularly hot and dry spell this summer.)
I plan to continue to purchase from this company.

Date of experience: September 3, 2021
Colorado
1 review
0 helpful votes
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Waiting on return
September 7, 2021

I purchased several trees to plant before leaving town to go back to school and after about a week of waiting(far more than I expected) the first of three boxes arrived and it was crushed and had holes on the box so I rejected the delivery and was very disappointed. The other two boxes were never attempted to be delivered I'm not sure if that is from me rejecting the first one or if it was a problem with fedex. Now it's been over a week I'm out of town and I've had a phone conversation with fast growing trees about when I should be expecting my refund and so far I haven't gotten a single word back from them. Extremely disappointing service so far as the customer I should have been refunded by now I understand it takes time but after more than a week and a phone call and the fact that I never accepted the package I'm beginning to really lose patience.

Date of experience: September 2, 2021
Racheal S. — FastGrowingTrees.com Rep
over a year old

We are so sorry to hear about your experience! It looks like the refund has since been processed but it may take an additional day or two due to the holiday weekend.