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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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Purchases plants, not all of them survived the year. Customer service gave me a purchase credit and even extended that to another year. Just purchased some trees again and I'm excited to get the shipment. Great product, great customer service, all you could ask for.
Purchased 2 Thuja Green Giant arborvitae but they were killed by our 105 and higher degrees. You replaced them and the new one's are doing well.
The whole process has been really easy and informative. The website is very easy to navigate as well as making it very simple to shop for plants that specifically grown in my area. Our order came quickly and was packaged well. We had to reach out to the customer service team as a handful of our plants didn't do well and the team was responsive, informative, and helpful. We will continue to utilize Fast Growing Trees for future arbor needs.
I have been very pleased with all of my tree orders with Fast Growing Trees. I have ordered somewhere around 100 trees in the last 2 or so years.
Prompt help with a problem delivery that was damaged
5 trees came 1 day before expected and they look great.
Although this took a little bit of time I'll be happy to receive my replacement avocado tree.
Was able to control with Neem.
Plant was nice size…
I lost 11 of 26 purchased trees. Replacement cost me more than $11 each in shipping.
I was not satisfied with the service response to my Muehly grass problems. 3-4 have not done well, adjacent to many others that have thrived.
Well packed healthy trees, easy planting, fertilizer included.
I've gotten high-quality plants at a very decent price packed well and shipped on time. Very professional!
Had questions on delivery before I ordered. They were very helpful through live chat!
Excellent products and excellent customer service when you need a replacement under warranty. We love the selections and prices when discounted.
Quick and reliable company and great selection. Good prices and variety
I'm still a little worried about the viability of the trees, but only time will tell. Only time will tell.
Not much to say; placed my order now I'm waiting for delivery!
Very pleased about packaging, quality, and plant condition, thank you.
Very easy to place order and selection.
Overall I have had a good experience only problems I've had is they do not honor the 1 year guarantee. The other was when I ordered Lombardy poplars, I received two different trees. But would still recommend this site. I've used them for about 20 years.
Great! But I don't want to spend a lot of time on this survey.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.