FastGrowingTrees.com has a rating of 3.9 stars from 20,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FastGrowingTrees.com most frequently mention customer service, good condition and great shape. FastGrowingTrees.com ranks 1st among Trees sites.
I ordered this as a Christmas gift in December. It is now February and while I have received at least 50 promotional emails and an invitation to rate my experience, I have no received the tree.
I purchased 6,3'-4' aborvities. The trees were the correct height however they looked like a sickly stick with absolutely no branches or any width to them. I called to voice my concerns and said that what I received did not look anything like the marketing material on the website. I was basically told sorry the trees were the correct height, and I was out of luck.
Bought a Chicago Hardi Fig tree for about $70, where at Walmart is being sold at $11! Above that the tree came in a damaged box and I have planted in back yard for about 3 weeks ago and it does not seem growing at all with no leaves. I seems to be dead! I don't know if it can be replaced by the seller.
I ordered the sweet heart cherry tree ( 5-6 foot) for $99.95. When I would check online about the status of my order it would state "processing" or "pending". Then 3 1/2 weeks later I got an email stating the 5-6 Ft. Cherry tree was no longer available. But that they had a 4-5 ft. Sweet heart cherry tree for $139.95. I was very disappointed because this was a gift for my granddaughter. To follow up I called the company twice. On the second call I was told there were no more sweet heart cherry trees available in any size. No explanation was given as to why. Very disappointed with this company.
Very unhappy with the 5' fiddle fig I ordered.
The tree came without ANY branches on the trunk. There are just some leaves on the top, making it look very awkward. I spent the money on a 5' because I wanted a full grown healthy looking tree. Nothing like the pictures on the website showed.
I think they cut all the branches to speed up the tree growing in height so they could sell it for the price of a 5'.
I called to find out when a tree I bought should start to show signs of life. I left a message, was told I would get a call back, didn't. But I got an email saying they were too busy to call but I should scrape the base of the tree with a coin and see if it was green or brown and black. If it was brown and black I should take a picture and send it to them and they would do something about it. Well, turns out I followed instructions and it was green so I felt confident it was alive. A few days later I saw a tiny leaf sprouting from the very top of the tree. I was annoyed that I didn't get a call back but the instructions in the email let me know someone had listened to my message and acted on it with good instructions so I am giving you 5 stars.
Your response to my damaged trees was excellent. I did not expect a replacement, so thank you. I am looking forward to purchasing more fruit trees in the near future. I have also suggested to my fellow home gardeners that they try purchasing from you.
My palm tree is not thriving well. The leaves are dying. I am trying to make it healthy but it is not responding. It has not shown any improvement since I receive. It did not look good when it arrived. It was dry not wer
That would be me, and I'm so glad I did. After picking out trees for a new home, I called to go over my picks and a very nice and knowledgeable lady walked and talked me through the yes and no's of each pick. Although in the dead of winter, 2 days ago, one bloomed gorgeous white flowers and one has grown over 3' already. Prompt Fed Ex delivery to my door and had them in the ground within 2 days. In the process of picking out more and some for indoors and front porch. It was easy and I'd do it again and again. Also, the delivery was packed well and got a bunch of gloves that insulated my outside faucets during the latest freeze.
I ordered a 3 gallon plumeria but it is only a 12" stick with a small root that came in a 3 gallon pot but could have just as easily been planted in a 3 ounce cup. I contacted customer service and they said that's because it's dormant. Trying to grow it but no signs of life yet and the plumerias I'm seeing in the yards around me are already blooming and sprouting leaves so I doubt it. Even if it does, it's a long way from being a tree.
I should have known better, and read the reviews; there's one other like mine buried down in there too.
Bought Rhododendrons and was very pleased. Plants packaging was very good and they were in excellent condition. Planted them as soon as received and they are growing well. Will definitely buy here again.
My reblooming hydrangea adjusted to the trauma of shipping in less than a day. She's been consistently growing in her pot as l wait for the last frost season. So far l've only given her warm tap water. I sit her in the tub to drain and then near a window to look out. I can't wait to put her outside. This is one of my favorite plants so l shall be ordering more. Thank you for such prompt service.
I ordered a total of 12 trees. 8 showed up, in two different deliveries. 4 trees never showed up. I got emails asking to review the missing trees. I responded with they weren't received. Then I was told they were on there way. 2 weeks later still no trees. I ordered large trees so it was over $300 worth that I paid for but didn't receive.
I ordered a plant in February. I received a confirmation on my order, however, no information on delivery date. After a month, I had to inquire about my order. It would be nice to receive an email saying an approximate delivery date if you cannot ship it right away or at least a reason for the delay. It would help in my decision to cancel the order or to wait for my plant to arrive. I found out that my order should ship in April in about in two to three weeks
When we receive the tree, you should send out an enquiry after 2 months if everything was Ok. My tree that was shipped the second time also died. My gardener duf a big hole and made sure the tree was watered properly.
My breadfruit tree died I did I forgot my order number yet they found it and replaced with a new Breadfruit tree for me immediately. Daniel was the best
My trees were apparently delivered back to your warehouse due to a damaged package. I requested via email you send me my trees... I did not want to cancel my order. I have heard nothing from you concerning my tree delivery.
I had ordered 2 Thuja green giants from Fast growing trees i was able to track my order and it was getting close to being delivered when apparently they were damaged in transit! I contacted fast growing trees and they said to either trash or donate the damaged ones so I donated them. Within about a week I had replacement plants they truly stand by their products! I am going to be ordering more in a few weeks! 5 s
I have bought several trees from FGT and rarely had any issues with them. When I did have an issue customer service was quick to resolve and or replace my tree. I highly recommend this company, it products and its customer service.
Not only was it super easy to find the tree that I was looking for at a price that is beyond reasonable, I was able to see exactly how to plant and care for this tree online. The package arrived quickly and in great shape. I planted what's appeared to be a 7ft stick in my yard, which quickly developed beautiful purple blooms and not even a month later it has sprouted tons of gorgeous leaves. I feel so silly for not having ordered this years ago because I can only imagine how beautiful it will be in two years time. Cannot recommend enough!
Ordered over a month ago. Order is still not even processed, but payment sure was! No follow up from company on why. No follow up from company on when will ship. Never will order again. Company scams disabled VETS! Will make sure everyone I know is aware!
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.