FastGrowingTrees.com
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FastGrowingTrees.comReviews 28,307

4.2

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From the business

Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees


fastgrowingtrees.com
Founded in 2003
Fort Mill, SC, United States
+374
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FastGrowingTrees.com Reviews Summary

The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
7,074
shipping
245
quality
12,370
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Nevada
1 review
0 helpful votes
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Cold Hardy Avocado
February 22, 2025

Tree arrived in good condition and looks quite healthy. Looking forward to fresh avocados in the future.

Date of experience: February 12, 2025
Florida
1 review
0 helpful votes
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Trees arrived too small and damaged
February 22, 2025

Trees arrived very small and damaged. Ordered four different trees and there was significant delay in delivery. Overall found that for the price, other stores can offer bigger and better trees for significant lower prices.

Date of experience: February 12, 2025
Alabama
1 review
0 helpful votes
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Abysmal Customer Service
February 22, 2025

If my friend didn't want this plant so bad, I would have cancelled this order almost immediately.
When purchasing it have a ship date, as well as stating possible delays, but nothing specific and a sentence explains it would ship quickly and I would be notified. Two weeks go by and nothing. I reached out to customer service and I got a snotty answer stating there ship date was explained at time of purchase and updates would be forthcoming. Again, I HAD TO REACH OUT TO GET THIS INFORMATION. I was then told there would be a delay due to weather (storms). I reiterated that it's ridiculous that the company took my money and even though there was a delay, couldn't update me. They gave me a date, assuring it would be no later. Well, the date comes and goes and again I receive nothing. I reach out and I finally get an email saying there will be yet another delay.
I understand unpredictable weather, I understand there are delays, but companies that take the money upfront usually update their customers or won't charge the customer until it actually ships.
Overall, this company is pathetic. I'm glad this Christmas present will arrive by St. Partty's… if it even does.

Date of experience: February 12, 2025
Louisiana
1 review
0 helpful votes
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Beautiful trees and plants
February 21, 2025

I think it was such beautiful delivered plants. I received beautiful specimens they were more lovely than the last

Date of experience: February 11, 2025
North Carolina
1 review
0 helpful votes
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My order arrived nearly a week late, boxes were tied together and plants were falling out of boxes. I even have video of the Fedex driver bringing the order to my home all while plants were falling out from the ends of the boxes onto the ground. Containers were busted, plants were damaged. But both fastgrowingtrees and Fedex are to blame. Box quality was horrible. There were 4 boxes joined together and the top boxes said this side up with arrows pointing up, while bottom arrows pointed down. Totally confusing. But fedex had multiple delivery exceptions where they crushed the boxes. There is no quality control. It's doubtful my plants will survive, and the customer service is lacking.

Date of experience: February 11, 2025
Kentucky
1 review
0 helpful votes
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Hoping for better luck
February 21, 2025

I just recently bought bamboo trees for our backyard. My experience with fast growing trees has mostly been pleasant. I have bought numerous trees & shrubs from FGT - the 1 year guarantee that they offer is a must! We have had about 50/50 luck with what we have purchased. We usually buy in pairs and we normally get one tree/bush that survives and one that doesn't. At first I thought it was our soil but when you plant two trees - treating them both the same way in the same location and one dies and the other one makes it - it appears that it is the product not the soil.

Date of experience: February 11, 2025
Texas
1 review
0 helpful votes
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Very disappointed
February 21, 2025

Very little branches at all and they were all cut not to extend winder then the pot for shipping. Plus very very little root balls. Sad looking trees

Date of experience: February 11, 2025
Florida
1 review
0 helpful votes
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4 feet skinny stick
February 21, 2025

Last tree still looks like a 4 foot stick with no growth. I emailed pictures and received no respons

Date of experience: January 30, 2025
Florida
1 review
0 helpful votes
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Love plants? Love Fast Growing Trees!
February 21, 2025

Several times now, I have ordered gift trees from Fast Growing Trees several times now... the service and delivery time is always on point and a gorgeous tree arrives gently packaged! If you are needing a special tree for yourself or to gift, give them a shot! You will not be disappointed!

Date of experience: February 11, 2025
Missouri
1 review
0 helpful votes
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Fourth order - still great!
February 21, 2025

I have ordered three times and given a gift certificate a fourth time. The product is very high-quality. Product is shipped carefully with advance notice. Overall, I've ordered 12 items, and only one has not completely thrived or bloomed.

Date of experience: February 11, 2025
Oregon
1 review
0 helpful votes
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Timely arrival, well-packed, beautiful
February 21, 2025

Beautiful bushes for a living fence between homes. Predictably good quality

Date of experience: February 11, 2025
Florida
1 review
0 helpful votes
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Half plants dead/dry
February 20, 2025

Half of the plants arrived dead/dry. I was only able to get "store credit" and not a refund, replacement items not available in stock.

Date of experience: February 1, 2025
District of Columbia
1 review
0 helpful votes
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Great!
February 20, 2025

Fast Growing Trees has exactly what you need to make your garden grow. Every tree I've ordered was delivered fast and packaged very carefully. I can tell that they take pride in their work and insist on providing great customer service. I will order again.

Date of experience: February 10, 2025
Washington
1 review
0 helpful votes
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Great
February 20, 2025

Always got plants in great shape. Expensive but plants are quality!

Date of experience: February 10, 2025
California
2 reviews
0 helpful votes
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Nice tree but damaged in shipping
February 20, 2025

My olive tree arrived in pretty good condition but the pot was completely smashed but fortunately the tree was wrapped in a plastic bag so I was able to save all the dirt. Not the company's fault but FedEx obviously was not careful but that is pretty typical with them.

Date of experience: February 10, 2025
Ohio
1 review
0 helpful votes
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The plant was dead
February 20, 2025

The representative from FGT told us the photos looked like "travel trauma". "if it doesn't look better in 60 days, we will give you another one".
No Thank you.

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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DOA
February 20, 2025

While the tree I got was a very nice shape and size, it was DEAD DEAD DEAD. All of these needles fell off the moment I took it out of the box. It also was not on my porch as I waited for delivery. Very sad - if it was fresh It would have been a perfect tree.

Date of experience: February 10, 2025
Michigan
1 review
0 helpful votes
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Didn't get what I ordered, paid sixty dollars, and didn't get what I paid for,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: February 9, 2025
Florida
1 review
0 helpful votes
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Citrus Shopping
February 19, 2025

Bought a lemon tree for our patio. Very satisfied. Tried to purchase a lime tree or bush and discovered they are not available in Florida. Very disappointed.

Date of experience: February 9, 2025
California
1 review
0 helpful votes
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Unable to access my account
February 19, 2025

I can't get into my account in spite of multiple requests for password reset. I tried setting up an account, thinking I didn't set one up, the message that came up said that my email was already taken (or in use, whatever). Date of experience below is am estimate as I tried on several days.

Date of experience: February 5, 2025