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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
FastGrowingTrees.com Reviews Summary
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Have purchased twice now. First order foundation plants are five years old now - lush and healthy. Looking forward to this hedgerow I just ordered
I ordered Arbor Vitae during a BOGO offer with a shipping deadline one week later. Trees did not arrive on time so used a different vendor. Called and tried to cancel but was told they were jut shipped that day and thy have a no cancellation policy. The trees arrived 10 days later but I refused delivery and asked for refund; reported to my CC company. 2 weeks later received notification of shipping... arrived 2 weeks later; again refused delivery. CC company investigated saying delivery of product was confirmed, denying my claim. COST: $184.91
I do not have the product. I do not want your product, now, or anytime in the future. How is this service and satisfaction?
Purchased 20 Leland Cypress, within five years they were all 20 feet tall. Purchased a willow tree, perfect specimen. I have no complaints about any of the products that I've bought.
I have used this company several times, never disappointed.
Been back and forth addressing the fact that I received unhealthy plants
It took several weeks of emailing to receive a store credit
Changed plants twice and still receive poor quality product
This time I hope I receive a product that much such pricing
I bought lemon maple mandarin dragon fruit
Spent over 300$ Dragon fruit arrived damaged and then died
Got replaced Second dragon fruit came unhealthy and I got a credit store Bought a roses bush
Again came destroyed and dry Another one was sent as replacement Meanwhile lemon mandarin and maple are doing badly and on the way to die I asked for a refund at this point t I was denied a refund and told to wait few more weeks Ridicoulus All my other plants chose and bought from other places are thieving Plants from fast growing are doing bad
All arrived in poor condition Sound more like a scam buying online plants I'll never buy again from you I still Expect my refund based on 1 year warranty guaranteed
Healthy plants…prompt shipping! Will shop here again! Thanks!
The chat representatives were always helpful and kind. They listened and were always very thorough with their information.
I have got high quality plants from all my orders from them. Even the ones that didn't do so well, they replaced with no hassle. Very easy company to work with.
Excellent tree and plants... good packing and boxing! Good service when phoning for advice.
I cannot find the e-mail because I didn't try and keep up with it. I made the mistake, so now they are saying they can't find it but its all good.
Its a ranier cherry tree but ill order another one but will keep up with it this time. I ordered 4. Trees this was one and I ordered some ground covering that was in terrible shape.but my experience has been ok. They made it ok.
My experience with this company has been satisfying. However, my last delivery of 6 rose bushes was disappointing. The delivery was terrible. The boxes came crushed the soil was dry seemingly due to the crushed containers I savaged them by immediately planting them in fresh soil. Fingers are now crossed. I believe that it is more of a delivery issue. I also have 2 cherry trees in which one is not producing anything to include leaves. ALL other plants seem to be thriving with leaves [greenery]. This in no way takes away from my total experience with this company.
Very good customer service and fast response. I had an issue with my order and a solution was reached quickly. We will have to see how the plants are, but I've heard good things.
Im very happy with the packaging, care, of the trees I have ordered. The customer service is great, very professional, kind and knowledgeable. Overall my experience with Fast Growing has been amazing.
Very friendly and professional service. The plants are beautiful and they arrive 99% of the time in superior condition.
I ordered a Cherry Tartarin tree and when it arrived it was not in the best shape from being in the heat during shipping. I contacted customer service with my concerns and the rep reassured me that in a few weeks after watering and light the tree should recover. The fact that my concerns were taken seriously by FGT relieved some frustration and I'm confident if it doesn't FGT will make it right. I'm not sure of the exact date I contacted CS but I believe it was the last week of July going into August.
I bought an avocado tree that died 2 months after purchasing it
Trying hard to not warranty a tree for replacement. Really disappointed customer service wanted to "close" my warranty case simply because I hadn't replied back in within 24 hours.
Ease of use - great for gifts - trees always arrive in good condition
Plants listed on manifest we're not shipped and what was shipped supposed to be Sylvia and looked like Ruston lettuce sprayed with black wrist with one little flag of green in the middle. The roots were mush and they went back and took off discounts with nothing but problems diseased Italian Cyprus. Everything was late and shipped through a heat wave taking up to two weeks to arrive. My account is such a mess and they're expecting me to have held onto all these plants. I've already sent pictures of them rotting to the box.
We purchased a property that was basically Baron of any salvageable trees and or shrubs and transported all that I had cultivated and ordered trees that are not only beautiful, but are made for our zone. I also purchased shrubs and ground cover that did not survive lack of care while I was undergoing treatment for Covid. I replied to the text messages several times adding additional items all to be delivered at a perfect time but correlates with our household schedule. We're currently going through downsizing and trying to establish our new mountain home after losing our last to fire. Customer service was a extremely educated and personable.
I have ordered Maple trees, roses, Juniper ground shrubs my yard is looking beautiful and when we had a problem it was taken of ASAP THANK YOU SO MUCH fast Growing Trees
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members