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Trees perfect for your area. Click or dial 1-888-504-2001 for fast growing evergreen trees, shade trees, flowering trees and fruit trees
The company has garnered a generally positive reputation, with many customers praising the quality of their trees and the reliability of their shipping. Customers appreciate the careful packaging and the company's commitment to customer satisfaction, often highlighting responsive customer service and effective handling of replacements. However, there are notable concerns regarding service delays, particularly during peak seasons, and issues with product condition upon arrival. Some customers expressed frustration over the lack of communication and transparency in the order process. Overall, while the company is recognized for its quality products, improvements in customer communication and shipping reliability could enhance the customer experience.
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This is my second order and in both orders I've received plants that are not healthy. My previous order two plants were clearly almost dead, and the order I just received the fig tree looks diseased.
Am a continuing customer because FGT offers quality trees often not found on other sites. Orders always have arrived on, or ahead of time. Shipping is stellar and orders have always been fresh, healthy and ready to plant as soon as received. Although other sites may offer a lower price, the quality/service/shipping is not up to FGT's standards.
I had 1 that was less than I expected. They replaced it, no questions asked
Had an issue with my tree, but they were very responsive and made it right. Highly recommended.
Had a large tree in my yard die and took it down. Wanted to find a good replacement. Was able to do research of suitability on the Fast Growing Trees website and tulip tree seemed to fit the bill. There was also a discount on the tree and an additional promotional code discount making a 7 foot tree very affordable!
All plants were received in good order except for a lavender plant which for some reason got shipped to our PO Box instead of physical address, since we don't check PO Box sometimes for over a week since we are 10 miles from post office (the lavender plant was at post office for a week, it tried to live for 2 weeks then gave up)
Good prices. Healthy plants. Ease of payment plans and checkout.
The plants and trees, plus fast shipping have been excellent. Healthy well packaged. Superior service
I ordered a cherry tree and a hardy banana tree to deliver to Virginia Beach but they both died. I never heard back from the site when i tries to ise the warranty. Do you provide warranty at all? That experience was disappointing and I hope this time I will not regret it again. I am giving you another chance. If you hold your promise, i will continue to refer to family.
Goji elderberry, cherry, mulberry trees all took off awesome a deer ate one of the cherries but can't blame fast growing for that! Love my trees!
Just ordered a vanilla strawberry shrub and saw the tree! 🏽
Unlike buying from local big box, everything I've ever ordered from Fast Growing Trees has been alive and thriving when I put it in the ground. If there was ever an issue after I planted my trees, the experts were available with helpful tips to improve my green thumb.
Packaging was an issue but they shipped replacement plants right away.
I have bought multiple trees and they arrive healthy and grow well.
You stand behind your trees. I had no issues with a replacement.
I have always loved purchasing items from this company. They are very helpful and stand behind all of their products! You are cheating yourself if you buy anywhere else!
I lost a tree previously and it was replaced no questions asked
ALL MY TREES HAVE ARRIVED IN GOOD CONDITION AND READY TO PLANT. THIS IS MY THIRD YEAR OF ADDING TO MY LANDSCAPE WITH TREES AND SHRUBS. AS ADVERTIZED.
The trees arrive packed and ready to plant. I was able to plant the day they arrived and they have looked great since.
Trees arrived packaged for shipping, not a single broken branch.
Answer: Cancel your order now before it's too late, go to a local nursery and save yourself some money and unwarranted aggravation, these folks are not honorable.
Answer: I ordered 3 autumn blaze maples. They have been in the ground for 2 years now and have yet to turn red in the fall. I did some research and found that they only turn red if the temperature conditions are right. I live in Idaho and we basically skipped fall this year and went straight into winter. So once again the leaves just turned brown. I am hoping to finally get a display next year.
Answer: The same thing is happening to me. My tree died and they keep saying they're going to make good and nothing happens. Real crooks, this company.