Farfetch

I made the order, after that I've changed my mind regarding an item that I've purchased. I've contacted the support team via email THREE different times before the order was shipped asking them to specifically cancel the item, yet I get replies but no reply regarding my request! Ive told them that its better to cancel now rather that returning it once it arrives, yet still no answer. To say the least, I was expecting a better service and more professionalism.
Thanks,
Salman.

Customer service representatives are good to talk to. But received the wrong item, which was supposed to be a Christmas gift, so close to Christmas. Had to return it, and literally leaves me no time to shop another one. Frustrating and kinda heartbreaking.

Shipping was fast, but extremely poor packaging. No tissue paper or bubble to hold the bag in place in the box. Moreover, the bag's height is actually taller than the box's height. I don't see why a large box is not used. The leather is wrinkled, and may have been caused by the box squishing the bag.

Ordered multiple items on this side, however most of the time it is bad quality clothing (aka to extend that you have to return it, or after 2 usages it gets torn). Plus some brands are literally unfound on internet (so their clothing quality is questionable as well) importan to note that if you return damaged/bad quality products they don't refund the delivery costs from the initial shipment.

I placed a order they immediately took the money out my account. They sent a order number. I thought everything went through ok. I got a email later that day saying they having security issues with the card. They wanted me to take a pic of my card and my I. D showing my address. I never had to do business like this. I'm still waiting on them to tell me if it's a go or not. Bad business

I just bought some snickers and i was a bit disappointed to see how the package was brought to me. The whole box was destroyed and glued afterwards, and i supposed that this should not happen. Even the inside paper is broken. I completely understand that my be cases when the box is open for border, but still this was a real disappointment to receive the expensive snickers in this way!

Bought the Seletti Monkey Ceiling Lamp. It arrived promptly but it was broken. The gift is for my wife's birthday. Ultimately, cannot give final opinion as have not endured the return process. However, off to a bad start.

But it didnt say so before I placed the order.
Then it didnt justify itself for why not returnable.
I feel Im misled.

Also the tier of loyal programme was deceiving as jt sajd I was £300 away from upgrading after spending £500 it didnt reflect on my upgrade at all Im still the same tier.

I honestly dont want to complain but this dress is also badly wrinkled. Basically I ordered a blue Esteban cortazar from the same seller and it came wrinkled without a garment bag. So I specifically requested for a garment bag for this order prior to shipping to prevent similar situation. You can take a look at my account history. I spent over $1500 for two dresses and had such a bad experience with packaging. I dont think asking for a protective garment bag for a designer dress is too much to ask.

I moved to the US and changed my payment method. Even though I spent thousands previously, and was going to keep spending in Farfetch, I was never able to purchase anything with any of my American cards. I called several times, send my documents to prove authenticity, but their dumb system can't do anything.

Should I say that all their competitors like NAP and Matchesfashion work great for me?

It's so frustrating for me that company can lose its pretty loyal customer just because of stupid analytics

Not cool. Probably I will buy less $#*! that I don't actually need or support locals (which is actually great), but as for upcoming recessions that attitude for business is not an option, so hope this review will see anyone smart enough to asses possible loses of their poor practice

Mostly I'm very happy with Farfetch, but when you need customer service to act and solve a problem your frustration level gets high.
I received an item and need to return it. Farfetch order system is not updated and shows the item is still on its way to me. As long as the status is not "Delivered" I cannot use the return procedure. Send several emails, but no response nor an updated order status. How can one possibly sent back an item within the recommended 7 days when the order system fails and Farfetch customer service doesn't act?

Considering that I have received my order today, a torn T-shirt, I can't say I am happy with Farfetch's services. I was hoping I'd find professionalism and 100% commitment from you, but considering everyrhing that's happened, it's definetly not the case of the two afore mentioned traits. I sincerely hope my situation, signaled through e-mail, will be solved.

I ordered a pair of size 6 slippers and got a size 7. So I returned the item, placed another order, and still got the wrong size. After receiving the wrong item for the third time, they finally told me that size 6 has sold out. All i can say is that i'm truly disappointed and will never use Farfetch again.

Everything was going smoothly I opened it the boxes and saw my new shoes. Then as I was about to wear my NMD R1s I saw some dirt inside. I was confused but ignored it. I was so happy to have these shoes but the only other problem was that the adidas logo on the shoe had a clear substance stuck on it? I tried to rub it off but my friend told me it could be a scratch! Sadly this experience makes me want to not buy from Farfetch anymore.

Unfortunately, this time, the experience with FARFETCH was not extraordinary. The product came from Japan, not from Europe, I had to apply for an EORI code, and pay the customs tax in the amount of € 20, which from my point of view was not my duty.

Purchased several times from Farfetch, last three times money has been deducted from my account twice - which with luxury means a significant amount is taken from your bank account for around a week (left my bank account over drawn). Farfetch was contacted and admitted that is a frequent experience when using PayPal and didnt take any responsibility for this issue. As someone who uses PayPal for the security, I now avoid Farfetch until they have some form of resolution.

I've shopped with Farfetch many times and have not had any problems until now. I ordered the Saint Laurent Kate bag with gold hardware and their supplier (browns UK)sent me the one with silver hardware which is poor quality control. They don't even have a exchange policy in place for messing up, they said if I wanted the correct colour I had to reorder (pay for it again) and send back the incorrect bag before the refund could be initiated. I was left out of pocket $2k until the refund was complete which is ridiculous as the fault was theirs. The worst part was that they couldn't even guarantee me that the bag reordered would be the correct one. I googled the reviews for browns uk and was horrified to see that it was one bad review after another. I would be wary if I ordered another product from Farfetch that came from browns UK. Overall I wasn't happy with my experience with Farfetch this time.

The order came looking like if it has been stuck for months, it looks old and lacks a few important stuff regarding the box

The sizes conversion table provided by the site is wrong, resulting in having to return the article which I had ordered with premium price express delivery for a birthday. I am afraid not a good experience. Here's the picture of the table and the real sizes on the box. Size 11 US is a 45 not a 44 as indicated on the table provided at purchase time.

Usually, I wear EU 36 size, that's why I ordered EU 36 size for Rotate velvet dress. When it arrived, I realised it is too small, yet I could fit in it. So, I decided to return it. Then, I ordered EU 38 size of the same dress, and when it came I was shocked. It looked even smaller than EU 36 size I was sent previously, so in so-called EU 38 I could not even fit in. Overall, I spent 2 times 12 eur for delivery, which are not returned by Farfetch back as per their policy. Will never order order again.

I used to always rave about Farfetch. I tell all my friends to buy from there and have bought multiple items in the past with no issues. I recently ordered slides and were sent the completely wrong item. The man at customer service was helpful in processing a return and explained to reorder the item. I thought it was no big deal and so I did what he said and reordered the original item I wanted. I received once again the completely wrong item yet it was the same wrong item sent as the last time. I called Farfetch and they blamed the retailer. It can't be that the retailers (two separate stores in two separate countries) are to blame when it happens to be the exact same wrong item. She was less helpful than the original man who I spoke to and explained I have to just return the items and that they can't even guarantee if I order again I will get the right item. This is crazy to think a company can't guarantee that you receive the item you ordered after 2 wrong tries. I just processed the return on my own and won't be ordering with them again as the original item I wanted isn't even on the website now.

There is a black stain on the front part of the shorts. It is visible on both parts of the shorts. In my opinion this is a defect.

Buying luxury items is first of all an experience, which you didn't deliver. One won't expect to receive their 500-worth belts in mediocre-quality dust bags (with threads popping out), with no original packaging, hardly fitted into a tiny generic post box, and with all the accompanying papers carelessly folded. Luxury purchase = great item + pleasant experience (which is what I pay for, but don't receive).