FarfetchReviews 1,822

Over all it was a positive experience.
My item was shipped from Texas to Maryland and the shipping cost was $10.
I would have liked if shipping was free since the item was over $100 and the item didn't arrive expeditiously despite it was "UPS 3 Day Select (standard)"
I placed my order on a Friday and it was at my door the following Friday. So it took a solid week for domestic shipping, so because of that I think no shipping fee would be more appropriate.
I will probably buy from Farfetch again in the future but if while browsing I find the item I like with shipping included from another vendor, guess where I'm going to buy it from?

Avoid at all costs. Farfetch insists on an open-box policy when returning goods to them, which their courier checks before accepting the parcel. In full compliance with their returns policy, I left the parcel open for the courier to check, he accepted it, and left with it. I was contacted after returning an item to be told that it was missing from the parcel. Farfetch have now refused to offer me a refund, and I'm now having to resolve the issue through Trading Standards.

This is a massive oversight in their corporate processes, and it is complete insanity to think they can routinely treat consumers like this.

First of all, Farfetch faked the advertisement. Sent me something was not match its web description. Shown it white buckle belts and sent me completely a different thing. After i contacted them, they told me to do the return to schedule a pick up, which the pick up could only be scheduled on weekdays. Then i left the package in the morning at 9am for their picking up. They came late at the last mins at 6pm and found no package but didn't tell me until i asked them today. They said it lost and they don't have any responsibility. What a scammer

I have ordered slim fit jeans and have received a skinny fit model. The wrong description on website. The shipping was quite fast and I had to return the parcel. Very satisfied with the customer service and Sara´s help throughout the process. I´m waiting to have the money back to my account tho.

Paid exorbitant price for pair of Jeans for my daughter as a Christmas present but they were what she really wanted and couldn't find them anywhere else. Was feeling quite proud of myself for actually having tracked them down and then waited with anticipation for them to be delivered. Delivery due Friday December 6th, repeatedly checked front door but by 10.30 pm no sign so went to bed. Text arrived Sunday evening to say that parcel had been delivered Friday at 20.40! It definitely had NOT! Farfetched have refused to take up the issue with DHL and I have received no compensation. I will not be using this company again! While I appreciate that delivery is not under their control, I do feel that they owe me their customer the courtesy of pursuing the issue with DHL

I have chosen the express mail or the fastest mail on the order I placed on December 28,2019. I paid $30. Shipping on DHL carrier, it told me that the delivery date would be on December 31. I waited, and waited until the end of the day time which is 8Pm fearing that somebody/bypassers might take it and it didnt arrived. I actually just got it now which is already January 2,2020 To think, I also ordered the same day from a different company and also DHL Carrier and it arrived on time on December 30,2019, what it says on the delivery date. First, I wasted my money on Shipping. Second, I wasted my time waiting for the delivery. Third, I had so much stress that I had to choose for another outfit to use for New Year's Eve.

Jeans were perfect but too expensive; the excuse that some items are sold by affiliates is not good enough for selling a specific size 100 euros more than other sizes. Before placing the order, I emailed farfetch asking for help regarding the size, and they never bothered to reply. It would be helpful to mention if the size of each product is french, italian or UK since "30" is not the same size to all countries. Delivery was fast, although there was an issue with DHL that falsely claimed that my address info was incorrect and had to talk to them for 30 minutes in order to receive the package on time. Delivery cost is too high: 20 euros for express delivery with no other option whatsoever... Most companies offer free delivery for purchases over 150 euros and I had to spend an additional 20 euros to a pair of jeans that cost 392 euros! Also, returns are not free, since farfetch keeps the 20 euro delivery cost.