FarfetchReviews 1,822

I made three orders two weeks ago. The customer service called me they cannot verify my bank information and they want to cancel my order, but I called another phone number, that person said your order is good to go made me confuse. And furthermore, the other package shipped to me and almost arrived to my destination, they called the order back without any explanation. I called customer service many times, they cancelled two of three orders. And I believe last Friday they said my order will be return next Monday and get refund Tuesday. Nothing happened right now..

I have made a few orders from Farfetch and the process is relatively painless. However, there is one issue I would like to bring up due to this last experience from Burberry. The security tag was already snipped off when I received the goods and the tag said that Burberry would only entertain returns if the tag remained on the goods. I have previously received goods which had such tags taken off too. Thankfully, I have not had to return any items. But I can imagine it would be a major hassle /problem if I had to make a return in such an instance.

I've putted an order on November 27th, 2018, three items, from two different locations, 1 to be collected in Spain and 2 in Italy. Shipping notification took more than 3 days and worst than that has been UPS behaviour. The forwarder sent a notification saying that the delivery would happen on December 04th and 05th, which didn't happen delivering only on December 06th and both for the delay and the delivery confirmation they didn't sent any communication. That's not the right way to proceed with clients.

I wanted a size smaller by half a size and they wouldnt let me exchange or allow me to return and repurchase at the orginal price as I bought it on promotion with a 20% off... they wouldnt honour the same price... horrible customer service. It was coming from the same boutique in Paris as well. I spent an hour and half on the phone on hold and trying to get them to exchange my shoes for half a size difference. Beyond frustrating and disappointing.

The experience of online purchase was great, and my package came quickly. Unfortunately the shoes I had bought are half a size too big and Farfetch not only doesn't have an exchange policy, but their policy doesn't respect the price I had taken advantage of during their Black Friday discount period. A less-than-pleasant customer service policy that has left me with a less than pleasant memory of my first experience with Farfetch.

I was just told to take them to a shoemaker and have them stretched out! WTF. They cost 2000kr and I have never had to take any shoes to stretch so that is admitting that it was not a normal size which should have been mentioned on the site. I have spoken and written with 3 girls so far and they just say one bs story after another. This is really unfair. It was my bday gift and I love the shoes but they are not a normal fit and I should not be treated this way. This company will soon go out of biz. Who will put up with such treatment?