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Faremaze Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in ease of booking and customer service responsiveness. Many customers appreciate the user-friendly booking process and commend the helpfulness of customer service representatives when issues arise. However, significant concerns persist regarding flight delays and difficulties in accessing reservations, which detracts from overall satisfaction. While some customers express enthusiasm for the affordability and simplicity of the service, the recurring issues with delays and unclear communication suggest areas for improvement. Addressing these concerns could enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
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Ningún por el momento
Pero estoy feliz porque podré viajar
Excellent and good service, appreciated your support
Hello Gopal ji,
Thank you SO much. Words can't express how much we appreciate kind customers like you taking the time out to share a positive review for us, with us. An ear-to-ear smile on our faces on reading your review is proof that our day is legit made. Thank you once again and here's hoping to assist you and yours in the near future.
Here’s wishing you a safe and happy journey ahead!:)
Warm Regards,
Team Faremaze
Good one hshshdjdn but the way I just got this notification and it is the same thing I just sent you the link for a link for your account to see what it looks good on the app I just want you guys know how it works
Hello Venkata ji,
We apologize for any inconvenience you may have experienced. After carefully investigating your case, we discovered that our travel representatives went above and beyond to provide you with the most cost-effective option. Our agent quoted USD 189, however, our lowest available price was USD 193.98. Unfortunately, meeting your budget expectation of USD 75 wasn’t doable for us.
We're sorry that the quote didn't match what you were hoping for. But, we're always working to make sure our clients get fair and clear pricing. Our firm belief is that our customers' hard-earned money should be respected and used wisely.
Just so you know, we're sticking to our commitment to offering good prices and making things clear for our customers. We value your feedback. And, if you have any further queries or doubts, feel free to reach out. We're here to help sort things out as quickly as possible.:)
Warm Regards,
Team Faremaze
Never sent booking I'm putting in number and nothing comes up
Fue muy fácil, rápido y me generó mucha confianza la compra del tiquete
Hola Samuel,
Gracias por tu opinión positiva sobre tu experiencia al comprar un boleto. Estamos encantados de que hayas encontrado el proceso fácil, rápido y seguro. Priorizamos tu seguridad y satisfacción, y estamos comprometidos en proporcionarte una experiencia de reserva sencilla y segura. Esperamos volver a servirte en el futuro. ¡Gracias por elegirnos!
Cálidos saludos,
Equipo FareMaze
Good service………………………………………………………………………………………………..
Hello Jeremiah,
We appreciate you taking the time to drop us a review. This means a lot to us. Here's looking forward to serving you again with our flight-booking services.
Warm Regards,
Team FareMaze
Good not hard to navigate through, when trying to purchase ticket
Hello Syrinthia,
It's a pleasure to have assisted you in your flight booking quest. We are glad that you found our services appreciate-worthy and look forward to assisting you again, soon.
Warm Regards,
Team FareMaze
My mother Nancy had an issue with the website the wrong date was purchased. She called customer service and the gentleman was courties and helpful. He was able to change the dates without any issues.
Hello Wade,
Thank you for sharing your mother's recent purchase experience with us. We're delighted to hear that despite the initial hiccup with the booking, our customer service representative was able to assist and resolve the issue promptly.
We greatly appreciate your business, and it's wonderful to know that the competitive pricing of our flights influenced your choice. If you or your mother have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to ensure your travel plans go smoothly.
Warm Regards,
Team FareMaze
Was very helpful and gave me options to fit my price
Hello LeToshia,
It's wonderful to hear that you had a great experience booking your flights with us. Thank you so much for letting us know that you were recommended by a friend. It made our day. Really! We hope to see you again and promise to assist you with the same dedication and sincerity. Have a good day ahead.
Warm Regards,
Team FareMaze
I did not have to contact them. They contact me to fix the issue.
Hello Charles B.
This feedback brought ear-to-ear smiles across our faces. Thank you so much for leaving us this hearty review. We are glad that our travel executives were on their toes to resolve the issue at hand and are gladder that you are satisfied with the services that were offered. Here's looking forward to booking your future travel journeys too.
Warm Regards,
Team FareMaze
Fast and easy hopefully no issues at time of flying
Hello Froylan,
Thank you so much for leaving us a review. It means a lot to the entire team. We assure you that your journey is going to be a seamless one. Also, please know that we are right here to help you in case of any queries or future bookings.
Warm Regards,
Team FareMaze
Hello Robyn,
Thank you for taking the time to share your experience with us! We're delighted to hear that you found our flight booking process simple and efficient, and that you were able to secure an affordable flight that met your needs. Providing our customers with a seamless and cost-effective booking experience is a top priority for us, and we're happy to know that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again for your future travel needs!
Warm Regards,
Team FareMaze
Hello Enila,
We're glad to hear that your booking experience with us has been smooth and hassle-free! It's fantastic that you're feeling excited about the tickets you've booked. If you have any questions or need further assistance, feel free to reach out.
Warm Regards,
Team FareMaze
Good I really liked it good all around thank you for it
Hello Bobby,
Thank YOU so much for sharing a wonderful review. It means a lot to the entire FareMaze team. We are super happy to know that your experience with us has been a great one and look forward to offering assistance again, soon.
Warm Regards,
Team FareMaze
En uso fácil para el cliente, también encuentro precios bajos de los cuales se ajustan al bolsillo de cada persona
Querido José,
¡Muchas gracias por tomarse el tiempo para dejarnos una evaluación tan positiva! Estamos encantados de saber que su experiencia de reserva fue fluida y fácil. En FareMaze, nos esforzamos por brindarles a nuestros clientes un proceso de reserva sencillo y fácil de usar, y sus comentarios nos aseguran que estamos en el camino correcto.
También estamos encantados de que haya encontrado que nuestros precios son económicos y se adaptan al bolsillo de todos. Nuestro equipo trabaja diligentemente para ofrecer tarifas competitivas sin comprometer la calidad del servicio. Nos sentimos honrados de que haya elegido Superfares para reservar su vuelo. Como su satisfacción es nuestra principal prioridad, nos comprometemos a mantener la confianza que ha depositado en nosotros.
Si tiene más planes de viaje o necesita ayuda con cualquier otra cosa, no dude en comunicarse. Estamos aquí para ayudarlo en cada paso de su viaje.
Atentamente,
Team FareMaze
Hello Ana,
Thank you so much for your glowing review! We are thrilled to hear that you had an excellent experience with us, and we appreciate your kind words. Our team takes pride in delivering fast and top-notch service to our valued customers, and it's wonderful to know that we met your expectations. Thank you for choosing us, and have a fantastic day!
Warm Regards,
Team FareMaze
Hello Devin,
Thank you for your wonderful feedback! We're thrilled to know that you had a great experience with our service. Your recommendation means a lot to us, and we're grateful for your trust in us.
We understand that choosing the right service for your flight is essential, and we're glad you chose us for your Frontier flight. If you have any more travel plans in the future or need assistance with anything else, feel free to reach out. We'll be more than happy to help you again.
Warm Regards,
Team FareMaze
I like too much. It was very incredible for me to find this company and to be able to buy my ticket with you. Thank you for existing.
Dear Tomas,
Thank you for your incredibly kind words and for choosing our company for your flight ticket purchase. We are thrilled to hear that your experience with us was exceptional and that you found our services appreciation-worthy. Your satisfaction is our top priority, and we are delighted to have met your expectations. Should you have any other queries or flights to book, please know that we are right here to help!
Warm Regards,
Team FareMaze
Easy to navigate the site but upon purchase I was hoping to get my flight confirmation number faster that the time frame, due to the fact that I had that flight coming up in a few hours.
Hello Kyle,
Thank you for taking the time to share your feedback with us. Your satisfaction is our priority, and we're committed to providing a seamless booking experience.
We also apologize for any inconvenience caused by the delay in receiving your flight confirmation number. We understand the urgency, especially when you had a flight coming up in just a few hours. Your valuable input allows us to identify areas for improvement, and we'll work diligently to streamline our processes to ensure faster delivery of flight confirmation numbers in such time-sensitive situations.
We appreciate your trust in us, and we're determined to continue providing the best possible service to you and all our customers. Once again, thank you for choosing us for your travel needs. We look forward to serving you again and making your next booking experience even more pleasant.
Best Regards,
Team FareMaze
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Hello Antonio,
Thank you for taking the time to rate us with 5 stars. We understand that time is precious, and we value the fact that you took the time to rate us, even if it might have been in a hurry. It means a lot to us and motivates us to continue providing excellent service to our valued customers like you.
If there's anything else we can assist you with or if you have any further feedback or suggestions, please don't hesitate to let us know. We are here to help and ensure your satisfaction.
Warm Regards,
Team FareMaze
From the business
FareMaze – A Unit Of Superfares LLC is a leading flight-booking portal that aims to provide easy and convenient flight-booking solutions to travelers who wish to fly anywhere (from anywhere). For us, “the world is the oyster and you are the pearl.” We genuinely feel that you can go wherever you want to w.r.t. Life in general and travel in particular. With our expertise in this field, we continue to help passengers book flights at affordable fares.
Our Vision – To make travel destinations (offbeat, popular, spiritual, etc.) accessible to everyone.
Our Mission – To make flight-booking easier, affordable, and hassle free.
Our Assets –
24*7 Customer Support
No Hidden Charges
100% Transparency
IATA Certified
Quick Bookings
Easy Refunds
For more details, get in touch with us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Priscila,
Muchas gracias por tu tiempo y esfuerzo al dejarnos una reseña positiva. Estamos realmente agradecidos y contentos de que nuestro equipo haya podido ayudarte bien. Será un placer tener la oportunidad de asistirte nuevamente. Nuestro equipo no te defraudará. ¡Te deseamos los días más encantadores por delante! :)
Saludos cordiales,
Equipo FareMaze