business logo of FanDuel

FanDuelReviews 510

1.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FanDuel?
grey star
grey star
grey star
grey star
grey star

FanDuel Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to persistent issues with account management and customer service. Many users report difficulties in accessing their accounts, delayed withdrawals, and a lack of effective support when problems arise. Customers frequently express feelings of being treated unfairly, with claims of unaddressed complaints and inadequate promotional offerings. While some users appreciate the app's functionality, the overwhelming sentiment reflects frustration over perceived systemic faults and a lack of accountability, prompting many to recommend alternative platforms.

This summary is generated by AI, based on text from customer reviews

service
265
value
243
shipping
131
returns
155
quality
216

We monitor reviews for authenticity

Massachusetts
1 review
3 helpful votes
Follow Shar S.
Unfollow Shar S.
Share Review
Report Review

Sucked
April 14, 2023

Tried to set up an account. I was immediately locked out AFTER making my initial deposit. I contacted customer service who said they needed 24 hours before they could "locate my account". The onus was put on me to reach back out. Not impressed. Live chat was fairly snarky.

Date of experience: April 14, 2023
Rhode Island
1 review
1 helpful vote
Follow William K.
Unfollow William K.
Share Review
Report Review

Fanduel is a scam
April 5, 2023

Thiefs, game freeze's when you get a bonus then sends you back to the "lobby" when you return the bonus is gone. When you contact support they freeze your account

Date of experience: April 5, 2023
Connecticut
1 review
1 helpful vote
Follow David O.
Unfollow David O.
Share Review
Report Review

Bs app
April 3, 2023

This online casino is rigged u play then u start winning and all of a sudden there's a location error then you go back to play and you lose type of $#*! is that

Date of experience: April 3, 2023
Minnesota
1 review
1 helpful vote
Follow Rob W.
Unfollow Rob W.
Share Review
Report Review

Fan Duel Cowards
March 31, 2023

Letting you all know not to use Fan Duel as your book.If you are smashing them daily like I was they will lock you out of games based on the teams you happen to follow. The teams I liked to bet player point over unders on are the Bulls and the Bucks. I like to bet them on the live wire and once the game starts and about to put a play in, they like to lock out the player points that are live so you cant put in any action. That happens if you are winning in that area. They have artificial intell that monitors what u like 2 bet and if you have a winning percentage theyll lock you out till the game is just about over and the scoring is just about done and is harder to predict. Also, wouldnt allow me to withdrawl or get into my account so I couldnt play or move on which is what im doing now.Im leaving about a dollar in my account so it dosent close and will be able to still go in there on my big picks to hit them as hard as I can.Seems Draftkings hates fan duel as much as I do. Will take my action there. F U Fan duel cowards! What book is afraid to take action from 1 dude with all the players they have. Want them to know who I am. HollywoodLott Once again F U fanduel cowards. Thanks for reading this and hopefully staying away from them scam artists.

Date of experience: March 31, 2023
Pennsylvania
2 reviews
1 helpful vote
Follow Linda H.
Unfollow Linda H.
Share Review
Report Review

BOGAS SCAMMERS!
March 25, 2023

Fanduel will not fess up to when their website has technical issues while playing casino games. The spins were not spinning correctly; and they told me I must be having issues with my computer. My computer is working just fine! I made 51 spins without making a single penny! This was definitely not normal. If the spinner spins correctly, you do win even if it's a couple of cents here and there within every few spins. They are untrustworthy and nothing but a bunch of scammers. They don't deserve a 1-star rating. I'll be reporting them to the BBB!

Date of experience: March 25, 2023
Canada
1 review
2 helpful votes
Follow Andrew W.
Unfollow Andrew W.
Share Review
Report Review

Terrible
March 24, 2023

I have been in contact with FanDuel for weeks about withdrawing money. They provided solutions but none worked and they continue to ask the same questions. I would high recommend staying away. Terrible

Date of experience: March 24, 2023
Massachusetts
1 review
1 helpful vote
Follow mike b.
Unfollow mike b.
Share Review
Report Review

Fanduel is trash stole my money right when i added funds and block my account for no reason at all this is the worst app i'm trying to my hardest to get them remove sign my petition

Date of experience: March 21, 2023
Alabama
1 review
1 helpful vote
Follow Lori H.
Unfollow Lori H.
Share Review
Report Review

Someone in another state used my identity and won money and I got stuck with the W2-G for over $17,000.
The issue is there is no customer service support with a real person, only a chat. I guess they really didn't need to hear the massive amount of curse words that I wanted to say, so maybe not speaking to me was in their best interest.

Date of experience: March 20, 2023
New York
1 review
1 helpful vote
Follow Nickoy C.
Unfollow Nickoy C.
Share Review
Report Review

Everything
March 17, 2023

Too much problem, login, deposit you name it. It really sucks.Plus you can't get to customer service

Date of experience: March 17, 2023
Georgia
2 reviews
2 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

One of the biggest--if not the biggest--sports betting nights of the year: first day/night of NCAA Tourney basketball. FanDuel keeps taking wagers from TN residents but doesn't provide tickets in the "My Bets" section, so we can't track our bets or do in-game betting. They did not have enough customer support on staff for hours and hours (I'm still waiting). This will likely lead to increased regulation and/or class action lawsuit, which is a bummer for all, so thanks a lot, FanDuel

Date of experience: March 16, 2023
Massachusetts
1 review
1 helpful vote
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

FanDuel suspended my account and denied me access to my money. I still do not have access to my money. It's not their money it's my money. They're crooks for keeping my money. Run away from FanDuel. Fast.

Date of experience: March 16, 2023
Massachusetts
3 reviews
2 helpful votes
Follow Ryan J.
Unfollow Ryan J.
Share Review
Report Review

Terrible platform
March 15, 2023

Awful platform, super confusing transaction history, not listing wager details purposely. Incentives are delayed long enough to suck money out of your account. Boost picks, fake promos and all gimmicks.

Date of experience: March 15, 2023
Pennsylvania
1 review
1 helpful vote
Follow Kevin D.
Unfollow Kevin D.
Share Review
Report Review

I spent a lot of money on this app and they had no problem taking it. When I finally did hit and it came time to withdraw, they put my account in a suspended status! How freaking convenient.! It took them six days for someone to request pictures and IDs. I sent it in immediately on aTuesday it is now Sunday and I have no response back and my account is still suspended 12 days later. Their piece of $#*! customer service gives you no answers. I don't even know what the hell they have a support chat for because they constantly give you the same answer, tell you you'll get an email from the accounts team, mind you that you can't contact this team and nobody ever gets back to you. They constantly tell you they'll escalate this request and have someone get back to you, but it never happens. I don't understand how they could accept my money, but then magically suspect suspicious activity when it comes time to withdraw. I will never use this app again. DraftKings has never given me a problem, and I would highly recommend that app over this one anyway. I know That if they're doing this to me, they must be doing this to many people and ripping off everyone making a killing for themselves. Do not use this app! If you have any problems or spend a lot of money when you finally do win, you'll go through hell getting the money if you even get it at all with no answers they just leave you hanging. If they gave a $#*! about you, they would understand the urgency and handle your situation when you have thousands of dollars on hold but they don't give a $#*!, they just leave you hanging and give you no answers! Very poor service and unacceptable. They need to shut the hell down.!

Date of experience: March 12, 2023
Colorado
1 review
1 helpful vote
Follow Cassidy G.
Unfollow Cassidy G.
Share Review
Report Review

Rigged
March 3, 2023

I hor 3 bonuses on a game and it reloaded the game with a whole different low win. This game is rigged.

Date of experience: March 3, 2023
Florida
1 review
1 helpful vote
Follow Madeline J.
Unfollow Madeline J.
Share Review
Report Review

Pick one Or the other. Horseracing or baseball but this is the worst to broadcast several things at the same time.

Date of experience: March 2, 2023
Michigan
1 review
1 helpful vote
Follow Christina R.
Unfollow Christina R.
Share Review
Report Review

Cheaters
February 27, 2023

IGT and Classic Blackjack are scandalous. The dealer gets blackjack 4 times more than me and pushes my blackjack quite often. That rarely happens in brick and mortar casinos. The dealer also gets 20s and 21s way more than me to push or beat my 20. Another anomaly. Live Chat makes you wait sometimes more than an hour and then they give you the run around. I constantly get kicked out of a game in the middle of a bet and don't get refunded my bet, even though it is incomplete. I will not play on FANDUEL anymore and recommend that you don't either. Like an idiot, I thought it would get better, In the meantime, I've lost $1000s.

Date of experience: February 27, 2023
Georgia
1 review
0 helpful votes
Follow Frank L.
Unfollow Frank L.
Share Review
Report Review

This company is in business for one thing, find every way to take every penny you deposit- You have no chance to win money, they will let you think your doing good by lots of little slot spin wins, but approx 90% of every win is less than your wager. Best thing is blackjack, they get more 20's and 21's than any real dealer at any table and cling on the the robot responses when you complain, that the casino is supervised or monitored by a list of BS because if the gaming commission allows west they do, they are just as bad

Date of experience: February 27, 2023
Canada
1 review
1 helpful vote
Follow Peter H.
Unfollow Peter H.
Share Review
Report Review

I closed my account 10 days ago.I demanded my funds be credited to my credit card.Promises but all lies!

Date of experience: February 23, 2023
Kansas
1 review
2 helpful votes
Follow Chaz A.
Unfollow Chaz A.
Share Review
Report Review

Unscrupulous?
February 25, 2023

Gambling can be addictive. It ruins families and lives. Don't do it, it's not worth it.
There's better ways to have fun.

Date of experience: February 23, 2023
New Jersey
1 review
1 helpful vote
Follow Unsatisfied C.
Unfollow Unsatisfied C.
Share Review
Report Review

UNSATISFIED
February 23, 2023

FANDUEL IS BY FAR THE WORST SITE I HAVE EVER INVOLVED WITH I JOINED THE SITE PLACED MY FIRST BET THEY TOOK MY MONEY AND SUSPENDED MY ACCOUNT FORCED ME TO VERIFY WHO I WAS AND AFTER I DID I NEVER GOT MY MONEY NOR DID I GAIN ACCESS INTO MY ACCOUNT IT HAS BEEN A VERY LONG WEEKS SOMETHING HAS TO BE DONE BECAUSE AT THIS POINT YOU OWE ME ABOUT 300 DOLLARS… THESE MULTI MILLION DOLLAR COMPANIES THRIVE OFF OF THINGS LIKE THIS THEY DO NOT CARE THAT THE CUSTOMERS SERVICE IS POOR THEY ARE NOT THERE TO ACTUALLY HELP YOU IT IS ALL A FACADE THEY ONLY WANT YOUR MONEY AND TO GIVE YOU A HARD TIME WHEN ITS TIME TO RETURN YOUR MONEY… CUSTOMER SERVICE IS A WASTE SO DON'T EVEN BOTHER APPARENTLY THEY DO NOT KNOW ANYTHING AND CAN NOT HELP YOU RESOLVE THE ISSUE GUARD YOUR WALLETS AMERICA THE SCAM GAME IS ON AND THEY ARE ABOUT TO TAKE YOU UP TOP AND ACT SO CONFUSED AS IF THEY DO NOT KNOW OR UNDERSTAND WHY OR WHAT HAS HAPPENED…… SAD INDUSTRY OF CORPORATE GREED

Date of experience: February 23, 2023