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How would you rate FanDuel?
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New York
26 reviews
98 helpful votes
Follow CHRIS W.
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Very Strange!
November 17, 2019

A few weeks ago, I made a fantasy bet which was actually winning for a while. I had several players that were scoring a lot of yards and even touchdowns. However, instead of my scores going UP they were suddenly dropping completely out of the money category. I watched all of this live. Fan Duel is PHONY!

Date of experience: November 17, 2019
Ohio
1 review
1 helpful vote
Follow Ian H.
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Playing first person craps on the fan duel casino app, and literally every other roll was a 7 until the money I deposited was gone, I'd roll my point and the very next roll would be a 7 every time! Before that even took place the app kept kicking me out and when I'd log back in, my money is no longer on the table, contact support and all they do is issue is a reference number say somebody will contact you and nobody ever does. This app is rigged to rob you.

Date of experience: July 25, 2022
Pennsylvania
1 review
1 helpful vote
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They have an awful win/loss ratio but their games are good -they used to be a lot better as far as winning odds on the slots but have gotten greedy lately …their bonus 's are not good either as they always require you to deposit before getting anything …their reward spins are a joke but overall I have to say I enjoy fanduel

Date of experience: December 25, 2023
Tennessee
1 review
0 helpful votes
Follow Tim C.
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They never respond or resolve any issues. They won't allow winnings to be transferred out and they make you keep it in the account to make future gambling. You don't have a choice. They take money out of your banking acct that you don't authorized. Just a scamming illegitimate gambling site. F*** them and their cheating scamming ways! Don't gamble on this site.

Date of experience: June 1, 2023
Michigan
1 review
0 helpful votes
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Only reason I am giving it a 1 because there is anything lower. Stay away worst of all the online betting apps. Draft King is 10 times better and better customer service also. You been warned! Looking to file a class action lawsuit against them. Please if anyone who had a problem with them respond to this message!

Date of experience: December 16, 2024
Pennsylvania
1 review
3 helpful votes
Follow John M.
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WORST SITE EVER!
January 12, 2025

Log in. Look for odds. MUST LOG IN. Log in again. Look for odds. MUST LOG IN. Log in again. Turn your head to cough. MUST LOG IN. Log in again. Scratch your nuts. MUST LOG IN. MUST LOG IN. MUST LOG IN. MUST LOG IN. MUST LOG IN! I have missed multiple bets because I couldn't get them down in the 30 minutes it takes to bet because MUST LOG IN. MUST LOG IN. MUST LOG IN. MUST LOG IN. Been using them for 6 years. There won't be a seventh. Oh now wait...I MUST LOG IN!

Date of experience: January 12, 2025
Georgia
1 review
2 helpful votes
Follow Tarrin T.
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I placed a parlay on 12-16-24 3 different tickets same bets switched two teams around last team to when was the Denver nuggets and they won by one point... At that point FanDuel blank the ticket and took it away leaving only the two losing to losing tickets. I contacted them asking what happened to my winning ticket and my money but they act like they don't know. It has to be a better system provided to be able to copy all bets that's placed by us the consumer. Because what they are doing is called Theft and fraud

Date of experience: December 16, 2024
Pennsylvania
1 review
0 helpful votes
Follow Alex H.
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Fanduel is a scam... they don't honor their promotions. Draftkings are so much better. Worst site I've ever used for gambling.

Date of experience: January 17, 2025
Illinois
1 review
0 helpful votes
Follow Randy R.
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Unpaid Winnings
December 29, 2024

I won a parlay and I wasn't paid and to insult to injury when I attempted to reach customer service the number wasn't in service. When used the chat they rerouted me to a third party where they tried to charge me. It's virtually impossible to speak to a live person. I have been dealing with this issue for 2 weeks and it's still hasn't been resolved because I can't speak to anyone about the issue!

Date of experience: December 20, 2024
New Jersey
1 review
2 helpful votes
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Suspended my account
December 19, 2024

They pulled out $150 from my bank, and when I disputed it I got it back, then they suspend my account. These people are scammers and get mad when u catch them. I'm also a VIP member and spent over $1M with them, and still get treated like this. These people are thieves straight up.

Date of experience: December 11, 2024
New Jersey
1 review
0 helpful votes
Follow Ozod F.
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They blocked my account while winning, promised me send a check for$10 - never received
Now second check promised for$25, when I paid with debit card and they have info
It will be court issue.
And review by US consumer service and senat to remove FD from US market

Date of experience: December 20, 2024
Pennsylvania
3 reviews
14 helpful votes
Follow Jimmy B.
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Do not bet on sports bets They changed my bet in the middle of the game. And when I contacted customer support. They kept giving me some prompts and then once I proved to them, they blocked my account.I repeat stay away from fanduel

Date of experience: November 17, 2024
Michigan
1 review
2 helpful votes
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Show some love back
December 18, 2024

I have spent thousands on here and never win really nothing i feel like its all rigged up they just leep taking i mightest well go risk it at the actial casino

Date of experience: December 18, 2024
Michigan
1 review
3 helpful votes
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Horrible
November 13, 2024

Do not sign up for this app I did a debit withdrawal early at 8am they told me my withdrawal was completed and should be in my account now in 30 minutes I still have not received it it's been 6 hours now and the promotions is trash don't fall for them ad commercials they don't give you nothing not even a 5$ free bet or casino bonus

Date of experience: November 13, 2024
Michigan
1 review
2 helpful votes
Follow Nick S.
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Go look on any review site. Fanduel get 1 star out of however many are available. Every single site. Except Google symhow they're 4.7 out of 5. Make any sense? Don't use Fanduel. It's not a matter of IF they're going to do you dirty, it's when. It'll be the 1st chance they get, and they won't care about your business. Worst sports book on the market

Date of experience: November 11, 2024
Florida
1 review
0 helpful votes
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Less than 1 star
December 28, 2024

I don't understand why they make it difficult to provide services you pay for. It suckz they are the provider for our local NHL and MLB games.

Date of experience: December 28, 2024
California
1 review
0 helpful votes
Follow Mary K.
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I noticed mid game that a player was added to my roster that I never chose! Better yet….he wasn't on the roster to begin with! There was no way I could choose him! He was let go in September! When I asked about the switch FanDuel said I made that choice! HE IS NOT ON THE ROSTER AT ALL! How was he switched? 🤬

Date of experience: November 14, 2024
Massachusetts
1 review
0 helpful votes
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Terrible
November 3, 2024

If I could leave no stars I would. This is the worat betting app there is and have the worst customer service I have ever dealt with. The app had an error which lead me to believe that I won a bet come to find out the error caused the stats to show more than the player really had and at no point was it corrected on the app so when it settled and I thought I won it said I lost. I contacted customer service 2 times and asked for my wager back for them to make it right and they told me I was beat. I have never dealt with a more unprofessional company and I highly suggest using a different betting app other than FanDuel.

Date of experience: November 3, 2024
New York
1 review
1 helpful vote
Follow J F.
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I was given faulty input by an agent causing me to request being logged out for a year. So, I don't have access to my account/money and their support team isn't much help. I think this is called stealing and it can happen to you. We rely on customer support agents for instructions and they are agents of the company and in my case it led to a separation between myself and my account balance.
I'll be discussing this with a lawyer tomorrow morning. Think twice before you deal with this sham of an operation.

Date of experience: October 21, 2024
Colorado
1 review
1 helpful vote
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Scam
October 23, 2024

Fanduel $#*!ing sucks all they do is take and don't give back. This app is rigged. No promotions they don't give back all they do is take if you have to gamble go anywhere but fanduel these people ain't right this app ain't right

Date of experience: October 23, 2024

Overview

FanDuel has a rating of 1.1 stars from 510 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FanDuel most frequently mention customer service, bank account and online casino. FanDuel ranks 43rd among Fantasy Sports sites.

service
264
value
242
shipping
131
returns
155
quality
215
+136