Family Gifts Co.Reviews 2,109

Received notification of item shipped with tracking #. Tracking never showed status. Called and received message that company was aware and to email. After several emails with no response, item finally arrived. Love what was delivered!

Order and processing went exactly as promised, and was delivered on the 14th day as indicated it would be. My only complaint is that I was never given a tracking number, so didn't even know the product had been shipped until it arrived at my front door. If the tracking service worked better it would save the customer a lot of unnecessary anxiety while waiting for the delivery.

I saw your ad on Facebook and thought to myself that it was some fine craftsmanship and wanted something beautiful to honor all my grandbabies and this was perfect. In fact the day I received my first canvas I was so impressed that I ordered another one. Love that one too.

Order was placed and processed quickly, then got lost in delivery. I reached out to the service dept and Neil took very good care of me. He offered to have my order remade and shipped with no questions asked. Very satisfied with product and the service received.

My son and daughter in law loved it. I loved it. The packing was fantastic. The delivery time was great as well. All in all it was awesome. I definatly will be making future purchases I highly recommend Family Gift Co..

I placed two separate orders. The 1st one was delivered and looks good. The second order was placed on the 24th of Nov and I approved the proof on the 27th of Nov. Since then the only communication has been robo replies to my emails. I did receive a 10% discount but would have rather had the Christmas present for my kids. When you see that orders placed after yours were delivered and you still hear nothing there is a big problem with customer service. I like many others are wondering if we have been scammed.

I had a canvas made that I customized for my sister for christmas. I paid about $50 some for it and after receiving the wrong product first, a gay pride poster I received the customized one rolled up like a poster. The whole site says canvas pictures. I wouldnt have paid the money I had paid for a poster. I reached out to the company and they told me I ok ed the item when they sent me the email. Yes I said it looked good meaning the names. I 100% ordered a canvas that is able to be hung up not a piece of paper. I've ordered from here before and never had a problem.

Delivery not satisfactory. Questions not answered with correct data. Package just showed up. Expected more

Fine until the shipping issues & automated answers when I asked for updates

It was the perfect Christmas present for my husband! The quality is top notch! Will definitely order from them again!

Just completed order have to wait and see how service is and what the finished product looks like.

Thought I ordered a canvas. Came as a print. Now I have to order a frame.

Everything I received were beautiful. Had 1 problem, but it was resolved and received it before Christmas. All of the others came within the time frame or sooner. The people I worked with were very kind a sincere and answered any questions I had with expertise.

I ordered one for our daughters family and one for our sons family. They loved them.

This was a gift for my husband, we lost our girl in October, he opened it on Christmas Eve... it was a tearful but a wonderful memorial to have!

Love the picture, but it came without a fame like it shows on the ads.

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Great product but terrible communication and delivery time. Waited over a month to receive and although this will be blamed on the postal service folks, that clearly was not the case. Immediately after I placed my order you start getting notifications that your order is being started. A couple days later I received a tracking number and was feeling good about it showing up well in advance of Christmas. Unfortunately that is the state the tracking stayed until days after Christmas when it actually shipped. When I finally received the canvas, it looks great and I am pleased with the quality of print. I wish there were different color options for the frame but I knew that up front and it still looks good. The brackets that were added to the wood frame of the canvas are not installed using any measurement system and that is clear. There are two brackets and typically most people would use a center reference line but that was not the case. One side was at 5.5" and the other at 7.75" so make sure to measure both sides when placing your wall holes. Overall, great product but the process needs some work.

I ordered 2 canvases on November 29th. I received the first one on December 17th and called about the 2nd one. They couldn't give me a definite answer and said they needed to check with production to see when I would get the other canvas. They finally emailed me back that they would duplicate the canvas but I would receive it by Christmas (I specifically ordered it in plenty of time so that I would receive these before Christmas as they were Christmas gifts). I received the canvas on December 28th and I did receive a 20% discount so that was nice.

Absolutely love the canvas picture, but I bought as a birthday present for 12/10 birthday, didn't even get it till after Christmas and no update from you till I emailed. Email response time was good but never real clean on actual delivery date. If you just communicated better that you were overwhelmed with orders and the actual delivery date estimate without me having to ask it would have helped. I was worried the whole thing was a scam. I love the Canvas picture and quality, thank you so much!