On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered back in November so I would have as a gift for Christmas. However on December 5th I received the wrong canvas. I was disappointed you were not able to expedite the correct canvas so I could have it by Christmas. I have now received my canvas and I love it but I was not impressed with the delivery time.
No problem except with shipping which took twice as long as expected
Very pleased. This was a Christmas gift.
The only negative for me. I had to have help with my order. Your online staff were amazing
Older folks like me. Have a hard time if web sites are not basic and user friendly
Kudos to your associates.
I am so happy I chose this as a gift for my wife!. The colors are vivid and the product looks great on our wall.
User-friendly website. High quality product as a Christmas gift for my wife that will become a center piece for a family (photo) canvas collage.
I had to contact customer service several times to get the order right but overall the product is exactly as advertised.
Couldn't tell when I would receive the order. But I got it in time for Christmas so I am satisfied. I understand how difficult this year was for companies. But. Please do not forget to respond to customers concerns
My wife loved it! She was so happy to receive. Quality is amazing. Communication was A+ worth every cent. Will be buying more
Ordered on 11/30 promised before Christmas... didnt show up until the Sunday after! Emailed two separate occasions and was assured it would be there in time. After realizing I wasn't going to have them on time I was offered a 10 percent refund but that doesn't change the fact that they are now sitting in my living room and my daughters won't be back anytime soon to get them.
Super easy to create and check out
I was told my order would be here by Christmas from numerous customer service representatives but did not receive it until days later.
The service was great. I was always receiving email/updates on my order. And it came sooner then the date told
I love my canvas! After opening, I immediately hung it up!
Everything was really good until the shipping of the item. I did choose the 2 day shipping due to it was a Xmas gift and it didn't show up till 5 day later. I would of refunded the shipping on any order that asked for the one or two day shipping and your company known that it was not going to happen. I would of fixed the web page also and take off the express shipping and the two day shipping and left it at regular shipping.
Easy to order online. Product was beautiful delivery time was slow
It came exactly as advertised. Great quality. Customer service was awesome. Would purchase from this company again.
Purchased the product on November 26th with a guarantee of Christmas arrival. Product arrived December 29th. The kids did not all get to see the gift being opened. While the product was amazing, it was disappointing the arrival was not on time.
Great piece, had issue with shipping, however once inquired about the customer care team and CEO explained what happened and gift still came before Christmas. Was truly a great experience with a little hiccup.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members