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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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I was very pleased with the outcome of my pictures they turned out fabulous.
So far experience of ordering was great. I will wait to see finished item,
So far experience of ordering was great. I will wait to see finished item,
I ordered a gift for some wonderful friends who had been through alot with sickness and loss, not due to covid.
It had turned out so much better than I had expected it too, then to find out that they redid their living room and it was a perfect addition to the remodel.
Easy to select what you want and everything looks great.
Easy to select what you want and everything looks great.
Easy to costumize. My mom loved it. It was a Christmas gift. I put my name with sister and 2 nephews.
I ordered one of these to give to my sister who is grieving after the loss of her friend and partner. It truly touched her heart to see all the names of their family in a beautiful picture. She loves it.
The product was nice however I wish I would've did a little bit more research I didn't know if there was other pictures that I could have choose from the one that I chose was a little dark for my living room however it was nice overall
Smooth. Easy and quick for something so personal. Love it
I ordered this piece as a gift for my parents. It arrived as expected and they love it!
Nice and easy website! Love the pictures. Purchase is a gift!
Nice and easy website! Love the pictures. Purchase is a gift!
Great service I knew where my order was all the time
My son loves this gift I had made for him. Great job!
Took over a month to get. Was ordered for a Christmas present which was advertised as 10-14 day delivery. Once it was delivered it was left out in 6 in's of snow. Someone was home but was not approached to receive by FedEx.
I was very impressed with the communication and kindness from the people at Family Gifts Co. My order was significantly delayed through no fault of theirs-USPS had delays all over-and Family Gifts apologized and made sure that I was aware of the situation and happy with my purchase. I was-it was gorgeous!
My order was lost. When it finally arrived it was in terrible condition.
The picture received was dull and almost blurry as compared to the advertisement pictures.
I love my canvas. The quality is perfect. Will definitely order more.
Shipping information prior to Christmas was not up to date but I did get my product in time and my family loved it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members