On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I loved how it turned out. I was supposed to get it the day after Christmas but luckily it came Christmas Eve! Made my entire day and I was able to give it to my mom on time! She cried & loves it!
Disappointed because I received item and it was damaged... waiting to receive un damaged product
The ordering was easy. The cost, reasonable. The delivery well within reason and the product was so well received. It was a gift. My daughter loved it. I am considering more products for gifts. Thank you!
I loved my purchase even though the price is a little high the product was great. My son and daughter-in-law loved it. The company had some shipping issues which they kept me informed of and even with the issues my product arrived in a reasonable amount of time and was delivered in plenty of time for Christmas. The owners of this company showed they take pride in their work and care about the satisfaction of their customers. I would recommend them to anyone and would like to thank them for their great service and care of me as a customer. Thank you
Very easy to get what you want and how you want it. Very pleased
Very easy to get what you want and how you want it. Very pleased
The site itself was easy but the customer service was excellent.
Navigating around this site was very stress free.
I will update this if they ever make it right. I give them credit for their marketing efforts, it appears that they have been swamped with orders. Place order on 12/5 to receive in time for Christmas - it was a No Go. Several emails with a bogus Fedex tracking number. When I complained they sent me a different one showing delivery by end of day 12/31, that came and went. Tonight I received an update that my order was lost in transit - by lost in transit I think they mean never produced. They did send me a digital image! Along with a promise to receive it in 14 to 19 days. I just want my money back. Again I applaud their marketing team, but their customer service needs work.
Loved the easy ordering, product is amazing. Delivery was after Christmas.
Gift was a crowd pleaser! My family loved it & my mom was the recipient & she couldn't quit looking at it! It was great. Due to covid we were not able to all be together to see mom open it. However she absolutely loves it!
It came faster than expected. It is beautiful and easy to order.
Product was amazing and my family was super satisfied. I received an email that my product was shipped and that I could expect in 3 days. I called on the 5 day and was surprised to find out it hadn't shipped yet. I still received it before Christmas and I am thankful for that.
Was late, very late, but did receive it and its great
It was exactly what I ordered, good quality with a great price. Delivery was on time. Over all great experience.
As a small business owner, I completely understand when subcontractors disappoint. It's your name, and your reputation. I appreciate your efforts to keep your customers informed. Love the product. A late gift is a small concern these days. Chin up and carry on.
The uploading of pictures went well and the checkout went well. What disappointed me was the fact that even though i ordered it way back on Nov. 17 they just received it today. It was a Christmas gift so the delay was sad.
The uploading of pictures went well and the checkout went well.
Easy to order and you get to actually see how each name looks.
Took over a month and not being contacted! Ordered it for a Christmas gift and had to buy other things bc of your customer service
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members