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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Easy transaction, great communication. Will do business again.
The wooden frame is warped and doesn't hang on the wall correctly
This was most definitely the best purchase i have made! It was absolutely perfect! The service and shipping was on time well actually earlier than expected! Great quality and i everyone loves it!
I placed my order early so my son would receive his gift before Christmas I was totally stressed out when I kept asking if they received it and the answer was always no. The tracking was terrible and then I received an email saying there was a shipping problem. It was to late for me to order from anywhere else at this point. My son did receive the gift on Christmas Eve however at that point I was so over all the nonsense. I feel the least they could have done was give a partial refund or some kind of discount for future purchases. Because of their lack of at least offering something I will not purchase or recommend them. Btw this was shipped from Texas to another city in Texas smh...
Shopping was easy. Was a little disappointed in the shipping timeline. I understand it was Christmas time and there are expected delays. I'm glad that I did receive the product in Christmas Eve.
I am not tech savvy but it was very easy ordering through your company. The product came in very early where I could giftwrap it in time for Christmas. My mother (who has everything) LOVED the paradise ocean photo with her grandchildren's names on the signpost!
I saw the add on Facebook. I looked at your website and saw so many beautiful pictures that you get to choose the names and scenery!
You emailed me as Marcia Selby not Linda Selby. Your number *******420 kept going to voicemail. My brother and sister in-law has not received their Christmas gift yet. I dont think i will order anything again. Thank You.
My order was one that got lost with their pick up and delivery service that goes to FedEx. Never had that happen before while ordering online. Didn't receive the package until after Christmas. Worst part was it took just over 3 days to get any sort of reply from Family Gifts Co.
This order did not arrive in time for Christmas. I just got it today 1/3/21. Your company has already refunded me. I'd like to make that right
Your company was prompt in returning emails to mine. Once you knew that I would not be receiving my original order to made me another to replace it.
I was very satisfied with the Canvas. I gave it as a gift and they love it! It took a while to get shipped but that's to be expected since it takes time to print and customize. Once it shipped it arrived super fast. Just in time for Christmas. Overall very happy with the purchase and will order again.
Awesome product and great website
Can't wait to see it
Awesome product and great website
Can't wait to see it
Took month and half to receive but they did give me 25% off
This is my second canvas ordered from you. They are perfectly created! Thank you!
This is my second canvas ordered from you. They are perfectly created! Thank you!
My experience was super easy, fast and all around a pleasure to deal with. I recommend your company to everyone.
I love the options available but wish there were more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members