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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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Very happy with my canvas print & fast shipping!
I don't like the fact that I can not give a review on this product without adding 50 characters. The very first sentence should have been acceptable. And yet I have had to come up with more words than are way too necessary for this review to be accepted. But still not accepted after adding all these words.
Thanks it was beautiful will shop in the future and I will recommend this website to other people as well
Hi TaLeese,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Second one I've ordered. Great quality. We added a new baby to the family so had to include her name
Hi Jennifer,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Second one I've ordered. Great quality. We added a new baby to the family so had to include her name
Plenty of options was able to see a preview of what my order would look like and easy to navigate through the website.
Hi Tachia,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Plenty of options was able to see a preview of what my order would look like and easy to navigate through the website.
Recently I purchased the color family tree canvas, The whole process was simple from start to finish. My canvas arrived ahead of schedule and is absolutely beautiful. I plan to make future purchases from your company.
Hi Tia,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I bought a picture from you already I love it so much so beautiful. I just know this will be the perfect gift thanks so much!
Hi Christine,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
I bought a picture from you already I love it so much so beautiful. I just know this will be to thanks so much!
Quick fast and on time. I love that it's as big as the website said it would be. No complaints forsure.
Hi Hailey,
Thanks for your feedback!
We're very glad that you had an easy time shopping at our website! If you have any suggestions on how we can improve our services further, please send us a message at care@familygiftsco.com.
Thank you and have a pleasant day ahead!
Arrived on time, looks great, we love it. Wish the hanging brackets were on 16 inch center for wall stud mounting but other than that it was a great product.
Excellent Quality shipping is Great! Canvas are beautiful and it's always a lovely gift!
Hi Aura,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Excellent customer service when I needed to make a change. Quick shipping.
Hi Veronica,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Ordering process was terrible.
I received coupons via email but they never work.
Love the product
Hi Ibrahim,
Thank you for your purchase and for your honest feedback!
We have sent you a message regarding the issue. Please check your messages so that we will be able to help resolve your concern.
Thank you and have a nice day!
I'm hoping they do an awesome job on my canvas. I'm sure it's going to look amazing. Can't wait to see the outcome.
Hi Afton,
Thank you for taking the time to give us your honest review!
Do not worry as we are working very hard to send out your order to you the soonest. If there's anything else we can do for you, please let us know by sending us a message at care@familygiftsco.com or by calling us at 800-452-3420.
Thank you and have a great day!
Wonderful art piece.it was a very beautiful picture.
Hi Dereke,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Great customer service, fast shipping! My canvas was beautiful
Hi Ashleigh,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Quick, easy, and super cute! Discount & free shipping is a huge plus!
Hi Christina,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Quick, easy, and super cute! Discount & free shipping is a huge plus!
Received canvas timely. Securely wrapped... Good product!
Hi Monica,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Easy to get everything you need or want done and easy checkout. Can't wait to put this in our new house.
Hi Jessica,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Easy to get everything you need or want done and easy checkout
Very prompt and professional service. I love the fact that they verify it with you before it is shipped out.
I truly love it I wish it came with a frame tho! I'm searching for a frame for it still
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paula,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!