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Family Gifts Co. Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality of products and the responsiveness to issues like damaged items. However, a significant number of reviews highlight persistent problems with shipping delays, unfulfilled promises regarding delivery times, and poor customer service, including a lack of communication and support. Many customers express frustration over automated responses and unresolved inquiries. Overall, while the company demonstrates potential through product quality and occasional effective service recovery, its reputation is marred by systemic issues in order fulfillment and customer support that need urgent attention.
This summary is generated by AI, based on text from customer reviews
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I thought I ordered the color version came in black-and-white very disappointed
Great Quality and Beautiful! Fast shipping! Made a Great Present!
Hi Jackie,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Very simple and lovely product delivery was simple and fast
Hi James,
Thank you for letting us know your thoughts! We appreciate it.
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
This company tediously tended to every want I had and totally exceeded my expectations!
Hi Lindsey,
Thanks for taking the time to provide a detailed feedback!
We appreciate your honesty and are overwhelmed that you gave us 5-stars!
In any chance that you have further questions or suggestions to improve our services, please let us know by contacting us at 800-452-3420 or by sending us an email at care@familygiftsco.com.
Thank you and have a great day!
Buyer beware, Family Gifts Co. Monitors all of their reviews and will only post their 5 star review on their website. I ordered two 36x24 prints. The color was dull and faded, I sent pics and and they do not stand by the 100% money back guarantee. The tried to explain the whole CYMK toners that is just how the print is. I am very all to familiar with as I work at HP for 25 years. This being said I know your going to get a rare defective print cartridge once in a while. They said to make it up to me they would give me free of charge the digital copy which I already purchased. They are very dishonest company and will not honor the 100% money back guarantee
Easy and quick no hassle showed up on time very happy how it turned out
I enjoy so much shopping, so many options, was so hard to decide. But I got the perfect one.
I enjoy so much shopping, so many options, was so hard to decide. But I got the perfect one.
Great! Easy to order. My portrait came in great timing and I'll definitely be ordered from this company again.
This company is the best! They make ordering simple and the product is beautiful. Shipping is really fast. I would definitely order from here again!
Very satisfied with the product. Have not gifted it yet.
I had trouble choosing something on my phone. They received it but I have not seen it. Thank you
I've ordered from your company before and I love the designs
I've ordered from your company before and I love the designs
During the holidays, I purchased two products from this company. One arrived perfect and I loved it but the second arrived damaged, which I immediately emailed the company pictures of the box and item. They said they never received the photos, so I sent from my work account, citing the original account. They acknowledged, saying they were looking into it and would take care of it. I was very happy with the response. THREE months later, I emailed them again, they are still looking into it... Be very wary if you have an issue. I had planned to purchase more due to liking my first one but ordered from somewhere else after such poor service.
Easy ordering process!
They took less than a week to prepare it.
It's beyond perfect!
I'm excited to see the end result. Thank you for the spin wheel because I enjoy using coupons.
I'm excited to see the end result. Thank you for the spin wheel because I enjoy using coupons.
Easy to order and great service! I would highly recommend this site to my friends and family.
I have ordered 3 different canvas 2 for gifts and one for myself. Very fast production and shipping. Very unique and high quality. Keep up the great work.
Easy shopping and explained everything. If I had anything extra to add they were right on it. Very helpful and polite.
Hi Misty,
Thanks for your honest review!
We're looking forward to having your order shipped out to you so that you can receive it the soonest! Let us know if you have any questions or concerns by calling us at 800-452-3420 or by sending us an email at care@familygiftsco.com
Thank you and stay safe!
Easy shopping and explained everything
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Daniel,
Thanks for your honest review!
Upon checking your order, we found that you ordered our Ocean Dock with Saying 2 Multi-Names Premium Canvas which is only available in black & white.
However, we understand that you are unsatisfied with your purchase - we can help you with that. We'll be more than happy to process a replacement for your canvas.
Please let us know how you would like to proceed so that we can assist you.
Thank you and have a nice day!