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Fair

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Sam T.
California
1 review
0 helpful votes
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I was very unsure about using Fair to get my first car but I was struggling without one so I took a chance and tried it out. I was very pleased with the quick service I got my car the same day I picked it out which was totally amazing since I was on a time crunch to get one. The dealership was friendly and made sure it was the car I wanted

Date of experience: September 22, 2020
Deborah I.
California
1 review
0 helpful votes
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Wonderful Experience
August 13, 2019

I was a little skeptical to first. I downloaded the app and browsed for about a month before I decided to lease a car. I loved that I can pick a car through the app without a time commitment. I always have had a company car but am currently between jobs. That's what made Fair so appealing. The app was very easy to navigate through low mileage and clean. I couldn't be happier. I would recommend this app to friends and family without hesitation. And already have! As with everything read what you are getting into to make sure it's what you want. Fair was thorough and transparent. Loving the MIni and the experience with Fair!"

Date of experience: September 22, 2020
Joe V.
California
1 review
0 helpful votes
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Thank You!
January 23, 2020

I am happy to say that I received the best service today from the Lawndale office. I was having problems getting my car registration and Nik was so helpful in me receiving it and getting me on the road. Great job!

Date of experience: September 22, 2020
Anthony Q.
California
1 review
0 helpful votes
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Wait time
October 27, 2019

So I downloaded the app because I heard wonderful things about it and that you can get a car to rent for Uber quickly and my anxiety is going through the roof I don't want to choose locations again since I'll be at the bottom. They said a few days but to be honest it shouldn't take this long I really can't wait to get my car make the 215 payments and pay my bills :)"

Date of experience: September 22, 2020
Maria Y.
California
1 review
0 helpful votes
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Glendale Location
September 11, 2019

I visited the Glendale location and had problems linking my account to Uber. I had called customer service for Uber and Fair multiple times and still couldn't resolve the issue. Carl Jackson took care of everything from fixing my account issues to refunding me my money. I appreciate the level of customer service I received from him.

Date of experience: September 22, 2020
Stephen U.
California
1 review
0 helpful votes
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Unable to see cars inside app unless you are verified. It was redirected to a website in the browser and there is an option to view details in app again. Is the app not completely built? Not satisfied. Uninstalling now?

Date of experience: September 22, 2020
Joseph I.
California
1 review
0 helpful votes
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Fair-Atlanta
August 15, 2019

Kae was absolutely excellent my vehicle did not have a registration and kae went over and beyond to do her duty of service to me and get me a vehicle with a current registration. I so appreciated her excellent customer service that I had to do this survey now because she was excellent in every way

Date of experience: September 22, 2020
Jeff G.
California
1 review
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From start to finish the process to obtain a 2016 Traverse was super simple. I think the monthly pricing depends on your credit score and I was able to include my car insurance in my monthly car note(awesomesauce)! Being that I have a pretty high credit score and a good driving record

Date of experience: September 22, 2020
Pamela G.
California
1 review
0 helpful votes
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Alex
January 7, 2019

I encountered an issue with fair when I was registered with Uber and my registration was not properly disclose to me. And I call fair to get the issue resolve. Tearsa Burgess the manager on behalf of Fair in south Florida help me by physically call me and went to the dealership and fix the issue. She sent me the copy of all I need to move on. She is trustworthy and loyal to me as customer. With her skill the company will go far in South Florida and thank you!

Date of experience: September 22, 2020
Thomas N.
California
1 review
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I was broke living paycheck to paycheck at a minimum wage job and was without a car. I was unable to throw down a 1-2k deposit for a car and i was having very little luck with finding a cheap car that will run. During my car hunting I came across an app called Fair. It was something too good to be true so I investigated. I came to find that it was true. For a cheap car all you need to do is drop around 500 for a deposit and pay roughly 360 a month. From there my life took a dramatic change. With a car I could finally stop bugging my gf for a ride

Date of experience: September 22, 2020
Stephen O.
California
1 review
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I went to the Fair station in Lawndale today to pick a vehicle up to drive with Uber. This is not the first time I went to that location to pick a vehicle up for the same purpose attentive and hospitable. He was truly very helpful. This is very appreciated and helpful. Thank you for all the work you do Lawndale Fair Station and especially thank you David! Jamil"

Date of experience: September 22, 2020
Joe Y.
California
1 review
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So happy!
February 26, 2019

I liked the idea of Fair and all it offered so decided to go ahead and lease a car through the app. It honestly couldn't have been any easier and actually fun to search all the car options they have. Once I found my car Matt Dowley and Matt Scullin went over and beyond to make sure I was happy and helped with anything. The Matt attack made everything so simple even though it's a super simple process anyways. I'm definitely gonna lease with Fair from here on out. Thanks for creating a great app!

Date of experience: September 22, 2020
Richard R.
California
1 review
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Too expensive now
February 10, 2020

I have a car with Fair now (had it about 10 months) The app is really easy to use and they are efficient and the idea is great; but... The prices have gone up ENORMOUSLY in the last few months. The deposits required are now $thousands - as much as a new car. The payments have increased too

Date of experience: September 22, 2020
Washington
1 review
0 helpful votes
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DO NEVER GET A CAR WITH THEM! I GOT A CAR 2 MONTHS AGO AND THE BATTERY STARTED LEAKING. WHEN I CHECKED THE BATTERY, IT WAS STILL THE BATTERY FROM FACTORY, THEY SAID THE CAR WAS INSPECTED BEFORE THEY DELIVERED TO ME AND THEY WONT PAY TO REPLACE IT. SO THEY GAVE ME A UNSAFE CAR WITH A 4 YEAR OLD BATTERY. COSTUMER SERVICE "SUPERVISOR" SEAN DON'T KNOW HOW TO ASWER QUESTIONS AND IF YES HE ASNWER VERY POORLY. THEY DON'T CARE ABOUT THE CLIENTS THATS FOR SURE. DON'T EVER GET A CAR WITH THEM UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY, IF YOU GET A CAR WITH THEM THE CAR WILL BREAK DOWN! ALL THEIR CARS COME FROM AUCTION! BE AWARE! LOOK AT THE PICTURE AND TELL ME, WHEN A INSPECTED BATTERY WILL BE LIKE THAT IN 2 MONTHS?

Date of experience: February 17, 2021
Alex J.
California
1 review
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Your lucky if you find a yaris at that rate. Better off at a rental company and get what you want at less hassle. Besides Uber is on the way out try Lyft or better yet anything else. This company is a scam and vheats drivers.

Date of experience: September 22, 2020
Patricia C.
California
1 review
0 helpful votes
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I have a 2018 Chevy equinox and I love this car from fair! It wasn't expensive and the start payment was reasonable! Now I am debating if I should get another car from fair or not. My 10k mikes are almost up and I've been shopping around for a month maybe a little longer for an affordable start payment. Last years start payments were under 1k and now! They are 1

Date of experience: September 22, 2020
Anna U.
California
1 review
0 helpful votes
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Super bowl weekend 60 trips for $185 bonus from Uber Few months later no warning 70 trips for $185 bonus from Uber. Final straw for me was Father's Day weekend without warning 90 trips for $185 Took various calls for them to process my refund it took them 10 business days to process the refund aside from that I now have to wait another 7-10 business days depending on my bank. I highly doubt I will be renting from them again most of the trips I would receive from Uber were short. They do not have hybrids. Cars average 25 MPGS most of the cars have light interior colors that get dirty easily

Date of experience: September 22, 2020
Joe I.
California
1 review
0 helpful votes
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Issue
August 21, 2018

I've been waiting 2 weeks to process my payment for the car I hVe been approved for and turned in my rentL thinking this would be a quick process. Now that the time to make the purchase is finally here the app will not open at all. Every time I attempt opening it up it loads for about 4 seconds and closes itself out. Is there a customer service PHONE NUMBER? I'm a very busy woman and don't have time to wait on emails.

Date of experience: September 22, 2020
Angela Q.
California
1 review
0 helpful votes
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No transparency
March 4, 2019

I called again we set a pick up and then I was informed that my car wouldn't be available for another week. I waited a week and called back the Fair staff had no idea what was going on with my order they said they'd need 24 hrs to contact the dealer and get back to me they never did. I called the dealership myself and was told the car I rented was not available wouldn't be for weeks but they could give me a loaner car. I didn't want to have to keep driving way to out the dealership to return the loaner I was just going to cancel my order

Date of experience: September 22, 2020
Jennifer H.
California
1 review
0 helpful votes
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Start payment
August 28, 2018

I keep seeing coupons for up to 1000$ off start payment but everytime I use them they are expired or invalid I have one for 250 off but really the amount ima spend a month on a car I would think a 1000$ would be way better since you're making money off us regardless!

Date of experience: September 22, 2020

Overview

Fair has a rating of 2.8 stars from 848 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fair most frequently mention phone number, worst experience and credit check. Fair ranks 46th among Autos sites.

service
5
value
5
shipping
2
returns
2
quality
4