• FactoryOutletStore.com

FactoryOutletStore.com

Overview

FactoryOutletStore.com has a rating of 1.3 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FactoryOutletStore.com most frequently mention customer service, credit card, and next day problems. FactoryOutletStore.com ranks 984th among Electronics sites.

  • Service
    170
  • Value
    156
  • Shipping
    160
  • Returns
    127
  • Quality
    134

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • A customer service lying to his customers, this is unacceptable.
  • I contacted my Credit Card issuer to establish an alert of suspected fraud.
How would you rate FactoryOutletStore.com?
Top Positive Review

“PORCH PIRATES SUCK”

Terry W.
6/15/22

A person stole my package but returned it to me. Product was as described and I received excellent customer service.

Top Critical Review

“Negative stars!”

Melissa K.
1/4/24

2 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order!

Reviews (978)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (244) credit card (79) restocking fee (94) factory outlet (105)
Thumbnail of user terryw879
1 review
0 helpful votes
June 15th, 2022

A person stole my package but returned it to me. Product was as described and I received excellent customer service.

Products used:
electronics

Service
Value
Shipping
Quality
Thumbnail of user johng2483
1 review
0 helpful votes
May 8th, 2020

UPDATE AFTER MERCHANT CONTACTED ME --

After an initial refusal to take a return, the merchant reached out directly and solved the problem. They were much easier to deal with than expected and solved the matter amicably. Definitely would work with them again.

Thumbnail of user charlesm196
1 review
1 helpful vote
January 27th, 2017

I was online looking for a replacement battery foe my cell phone. Checked out a couple of sites but it wasn't exactly the same as mine. I was ready to give up and saw your ad went to web site and I'm glad I did. EXACTLY what I was looking for at a REAL GOOD PRICE. Needless to say I am a customer now. Extremely satisfied!

Thumbnail of user vickim45
1 review
1 helpful vote
January 27th, 2017

Just needed a new battery for my Note 4 after 2+ years. No gimmicks, backs, chargers, etc. Simple user friendly ordering. No wonder our house is filled with Samsung products.

Thumbnail of user williamm212
1 review
2 helpful votes
April 1st, 2016

This is the best way to shop, because you know you are getting the right equipment you need for your Garmin GPS system. I have had a Garmin for about 12 years and I think it's much better than a map. You don't miss a turn. I would tell anyone to buy one and get their parts on line. It's better than going to 3 or 4 stores trying to fine it.

Thumbnail of user williamw160
1 review
1 helpful vote
January 13th, 2017

Ordering was quick and easy and no unexpected snags. This was my first time shopping here and I'll definitely use it again! And the free shipping is definitely a plus!

Thumbnail of user robinc51
1 review
2 helpful votes
January 22nd, 2016

Looking for a phone with amplification. Not only did they have a variety of options. It seemed to be fair pricing and most importantly... they offer FREE Shipping! Much appreciated. The free shipping made me order the phone immediately.

Thumbnail of user daley83
2 reviews
0 helpful votes
January 6th, 2017

This Legend ear piece is AMAZING... I run equipment and can hear 100 times better than on my IPhone. It has worked for about 1.5 years of DIRT DUST RAIN AND VIBRATION and has not failed at all...

Thumbnail of user charlesw72
1 review
2 helpful votes
February 19th, 2016

Every thing from start to finish was easy, simple and concise. I have used Plantronics products for a number of years and my experience brought me back.

Thumbnail of user deloresc12
1 review
1 helpful vote
January 20th, 2017

I ordered an adapter for my Samsung laptop and when I received it I thought it was wrong so I sent it back. When I didn't hear from them, I called them and told them what happened and they understood what happened and everything was taken care of, so I will do business with them again.

Thumbnail of user shelleyp13
1 review
1 helpful vote
December 30th, 2016

The site was very informative and gave great choices; my husband owns a pair of Muck boots and absolutely loves them and insisted that I order a pair for myself as we live in Northern Maine and have a lot of snow. He was using the snowblower for over two hours this morning after a heavy snowstorm and his feet were warm and dry.

Thumbnail of user willm56
1 review
1 helpful vote
December 25th, 2016

Thank you very much for the Excellent customer experience and service! Your representatives were very courteous. I cannot wait to get the product...

Thumbnail of user christih1
1 review
7 helpful votes
January 5th, 2015

I have been using PetSafe products for many years now. I purchased the Petsafe wireless dog fence about 8 years ago and it has never let me down! My dogs are safe and contained! I just purchased the indoor paws safe containment for my cats so they can not go out the dog door! Can't wait to get it and put it to use so my dogs can go in and out on their own without fear of the cats getting out! It will also keep my cats out of my kitchen and off my counters! LOVE this system and have told MANY people about it! I can also take it traveling with me, and it works GREAT!

Tip for consumers:
Just trust the products, call with questions, and you will never go wrong!

Service
Value
Shipping
Quality
Thumbnail of user customers1
Customer-Service R. – FactoryOutletStore.com Rep

Hello Christi H

Thank you for ordering with us here at the FactoryOutletStore and THANK YOU for your comment. We love hearing great news!

If there is anything that you need please feel free to contact our US Based Customer Service Department at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard.

Thumbnail of user terryg46
1 review
2 helpful votes
April 1st, 2016

Site was easy to maneuver in. Compared a few razors. Found what I wanted. Placed in shopping cart. Paid and voila. Now I'm waiting for my package to arrive

Thumbnail of user jacquieb2
1 review
2 helpful votes
February 3rd, 2017

Found what I think is what I wanted with no problem. Easy Check out and all was fine.
If shipping and delivery is as good as the shopping was easy, I will be back again. I have all Samsung TVs and Computer screens. Love Samsung products.

Thumbnail of user lesliew42
2 reviews
1 helpful vote
January 27th, 2017

Great and easy site to navigate, great products, great customer service... it doesn't get any better than that.

Thumbnail of user clarences25
1 review
0 helpful votes
October 7th, 2023

Easily located what I was searching for, easily checkout out. Quick Process! There are several advantages to the ease of placing online orders more sites should be this easy to navigate and checkout

Thumbnail of user margaretr57
1 review
1 helpful vote
January 6th, 2017

I couldn't figure out the right part they were very kind and helped me. But then I ordered wrong part. Again, they were very kind in the return and replacement.
Their staff was knowledgeable and very polite. I will absolutely use again.

Tip for consumers:
The hold time on phone can be long but just hold - it was worth it to me.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rickr40
1 review
2 helpful votes
October 2nd, 2015

Its been awhile since I've purchased these products. ( Tooth paste & mouthwash) I used to smoke and I felt between the toothpaste & mouthwash it got rid of the smoke smell. I quit 8 years ago and I cant wait to use this without smelling like smoke.
Update: 10 - 8 - 15: I got my BreathRX mouthwash and toothpaste in the mail on the 7th.
It only took 5 days to get here. I brushed - tongue scrape - gargled w/ mouthwash. I am really happy with this product. Best clean feeling ever! I'm set for a few months but I will be ordering this again.

Thumbnail of user shirleyw55
1 review
1 helpful vote
June 4th, 2016

Finding exactly the accessory I needed for my Garmin was exceptionally easy and checkout was very fast. And I love the free shipping! I would order from this company again and will recommend it to my friends.

Thumbnail of user christinal37
1 review
0 helpful votes
May 11th, 2015

I spent a lot of time looking for this kind of phone. Office stores didn't have it. Then I saw THIS one at Walmart but both stores in town were out of it & didn't know when/if they would get it in. My adult children told me that Amazon has EVERYTHING. So today I looked on Amazon & sure enough, I found it, exactly what I wanted & the price is right.

Thumbnail of user rickm73
1 review
0 helpful votes
June 8th, 2015

Desired product easy to locate. Sale pricing at a discount with additional coupon for additional saving easily applied.

Thumbnail of user carolw106
1 review
1 helpful vote
December 2nd, 2016

I have purchased items from Factory Outlet Store in the past. Items are excellent quality. The delivery is prompt and I appreciate the free shipping. Factory Outlet Store is an excellent resource to have in my contacts.
Thank you,
Carol Wesley

Thumbnail of user ronh60
2 reviews
1 helpful vote
October 17th, 2015

Ordered a screen protector today for the GPS I recently purchased from this site. GPS purchased was as described, good price and was received in a very reasonable amount of time. Would highly recommend this site as a place to do business with. I will certainly be back when they have something I want.

Tip for consumers:
And you should

Value
Shipping
Quality
Thumbnail of user alicet23
1 review
3 helpful votes
February 12th, 2016

This is my first time shopping on this site. I'm very impressed with their pricing, plus I got my item on sale! The standard shipping is free... what is not to love about factoryoutletstore.com"?

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From the business

Over 60 major consumer electronics brands are available on FactoryOutletStore, including products that range from Telecommunications and GPS to Fitness, Personal Care and Pet Supplies.
With over 90,000 orders a month, and an industry-leading record of 99%+ on-time shipping, FactoryOutletStore is a $100mm+ company serving shoppers nationwide.

Company Representative

Thumbnail of user customers1
Customer-Service R.
Customer Relations Representative
Typically does not respond to reviews
Happy Customers is my business. I enjoy hearing the "Smiles" on our Customer's faces once a resolution is made and they are breathing easier about their purchase!

How can I assist you today?!

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