Fabletics

Purchased women's leggings in size small that continually slip down during a workout. I am 5' 4 and 125 pounds. Have leggings from other brands that have elastic at the waist. Quality was good but hate that I am pulling them up constantly. Disappointing.

Ok, trying to stop the auto withdrawal, but every time I call I have a credit then don't think about it……I love the pants or Capri style with the pockets, as they are my favorite when walking and carrying things

First the good: the clothing is nice and customer service is very helpful.

The bad: closed out account because I got tired and annoyed of having to cancel monthly order so that I wouldn't get charged the so called membership fee. I shouldn't HAVE to buy if I don't want to. Deliveries take too long to arrive with USPS. All other companies I shop with use UPS with free delivery. If you gonna charge membership fee, the least you could do is use UPS free delivery.

Read reviews. They are awful expected with regard to customer service, the VIP Program, and shipping. I spoke to Cassidy in the store and she and the staff were fine. I picked out a pair of leggings that I will buy tomorrow, but I want be opening an account, VIP or otherwise after reading the reviews. What a mess. Is it poor training, poor management, poor quality hires. Chad? If I were Kate Hudson, I would be ashamed to be associated with this organization.

Carolyn

I was a Fabletics member for NINE YEARS. Almost all of my leggings over that time period have come from them and I've been happy with their items. Every other company- even Lulu and Athleta seem to pill between the legs. I've never had that issue with Fabletics. However, my last purchase of the PureLuxe leggings (which the old version were my ABSOLUTE favorite) were not the same quality, stretch or fit. I'm bummed they changed the quality and material of these. Also- one of the pairs I tried on ripped completely at the seam (along the entire butt) and now need exchanged. When I called customer service, they're requesting I print the label and drop off (live in a rural area and don't have a printer) instead of sending a photo of the damaged merchandise and sending me a new pair. It's just a huge pain. Between these issues I decided to cancel my membership which was then met with multiple attempts to "salvage" the account. Sad this brand isn't what they used to be. :/

I love all the staff there, very helpful and knowledgeable about products. But this is my 3rd time shopping at this store and every time I go to pay, there's always trouble. The hand held devices don't work, they freeze, they can't take my card. This time all of the above happened and they had to go in the back and re add my credits and it just took a long time to leave the store, around 15+ minutes just to pay.

I do like most of the clothing I've gotten. The process of ordering and returning to get the correct fit is easy overall. Yet, it all takes more time than I care to spend.

I really dislike being charged every month unless I skip. They make shopping easy and skipping a challenge (three different clicks and some are easy to miss).

The shoes have been horrible. Not comfortable and poor quality. For the price, I was very disappointed.

Everything came arrived almost perfect one of my joggers has a hole in the pocket so I can't put anything in there. Other than that little hiccup I'm satisfied and will use their products hopefully with no more holes in the clothes

Not worth it if your Canadian the price points are high.

Don't fully understand the credit purpose as you still pay for the credit sometimes offered for 1 credit are less then the amount paid.

Website however is easy to navigate and skipping the month is easy however wish I didn't have to do as the value is not much less when shipping as a regular customer or member.

I signed up a few months ago to get a good deal on some shorts for my son. The shorts are Amazing and he loves them! The problem is that ever since that first order, I've had my eye on some pants for my husband and they have been sold out every month. I'll probably cancel my subscription soon because what we want is never available.

Everything was super comfy and as advertised. However. The smell that was in, not on, but in the fabric of some of the pieces was horrendous. I have washed these things in baking soda, laundry sanitizer, distilled vinegar and nothing has gotten the smell out. I'm super disappointed over that. It literally smells like a mix of curry, moth balls, and chicken noodle soup.

Loved that I could get some good quality inexpensive leggings, but they just didn't fit me properly and just kept rolling down my torso. Oh well, it was a good try. I'm sure they work great for others

I love the product. Very good quality and comfortable! It's very difficult to order monthly, or even bi-monthly, when you are always out of product. It's frustrating and disappointing. When there are sales, the only thing available is 3X or 4X. Why bother looking then. That's very frustrating when you get an email for a sale, but when you open it, everything is already gone. This always happens!

I ordered the shorts and after I completed the order it said expect 5-8 business days for delivery I thought that was weird. It did take about 5-8 business days to arrive. I am disappointed that for the cost of the fabletics clothing the company could find a way to get the expensive clothes to the consumer quicker
I can purchase fabletics clothing off of eBay and get delivery in 3 days. I will do that for my future purchases

First off, I LOVE Fabletics. I want to provide as much good and bad feedback here as I can to help improve the user experience. First off, the website design is attractive and easy to navigate. I appreciate that Fabletics uses plus-sized models. The new feature where you can see how an outfit looks on a variety of other size models besides extra small is terrific (please keep incorporating this feature!). The price point is not cheap but certainly better than other competing athletic brands. I also think an overlooked but exceptional part of Fabletics is how easy it is to leave product reviews; I think this more than any other feature is what has contributed to Fabletics success, because how many companies are actively soliciting opinions from women? So great job on that!

A few things Fabletics needs to improve: please, please, please, do NOT show "New VIP prices" to existing members. It feels like a scam when an outfit you have your heart set on is $70.00, but you can visibly see it is being offered to new VIPs for $25.00. It's disheartening and feels punitive of your preexisting, loyal customers. And there have been other instances when a item is listed as on "sale" for one price but then when you head to checkout it's listed at full price. At a brick and mortar retailer you would be fined for that practice, but instead consumers are just left annoyed and distrustful of what's essentially a lie. Please fix that. Fabletics can also stand to improve its website to withstand high volume user days, such as first of the month and Black Friday season. Lastly, I wish it was possible to update previously posted product reviews. I had an experience where I left a glowing review of a shoe only to discover a week later that the sole tore off. I still like the shoes, but notifying the company that they need to use stronger glue lest the soles tear off would have been helpful for consumer and company alike. So please consider allowing members to update product reviews after they've formally posted.

Like what I've received so far but requiring that I buy 1 "credit" every month and making everything from a pair of socks to a jacket equal 1 credit makes little sense …

Overall the products are great but I don't love the membership model. It's expensive, not realistic and encourages overspending, overconsumption and not good for ethical clothing and shopping. If you just want a few items you have to buy into the membership model first. As a consumer you get to decide what's worth it. Sometimes I have found it is, now I am spending my resources elsewhere.

In my experience sizing isn't consistent. Sometimes when I order a small it fits perfectly other times it's too big or too small. This goes for both leggings & sports bras.

While a membership credit now allows for the purchase of more expensive items, the reward for earning 2,000 points did not similarly adjust. There is rarely a $49.95 outfit available on the website, and if there is, it's ugly as hell. The 2,000 point reward should be changed to $54.95 or $59.95, which is the typical starting price point for every outfit.

Honestly a membership sucks. By the time you get your credit everything is sold out. However customer service is amazing. At least from my experience. I also love the product.

It doesn't clearly state that being a VIP member costs $56/month. I am going to cancel my membership.
The leggings are great!

Any time I return an item they make it really difficult to get another item in my size as stock runs quickly

I bought two pair and was very satisfied. Comfortable and fit will. I bought two more and while the pants were made of the same material, the pockets were different. They were not made with the same material as the pants and because of that, they are not as deep and "flexible like the pants themselves. All in all, a very good product. I just am not satisfied with the second two pair and am reluctant to purchase again.