Fabletics CA

I previously had no problems with Fabletics. I am a VIP member. I know to skip a month if I don't want my credit card charged. The last 3 mos, my credit card has been charged even though I've skipped that month and I have to contact their team to be reimbursed. They always try to encourage me to use the credit that they took against my wishes in the first place which is irritating, but will eventually issue the refund. I have been told that I need to contact them to make sure that the skip went through because there is a glitch where it doesn't always work... it's been at least three months and your IT team still hasn't fixed the problem where you accidentally take people's money? Something seems a little fishy to me...

Now I'm not complaining about the VIP membership - I thought it was quite clear what you're getting yourself into. However, what isn't fun is when you get charged £44 for the month, go to spend your credit and find that there are NO outfits for £44 with both items still in stock. If you want to mix and match items that are in stock, that'll set you back about £60/70. So I spent the whole month searching for an outfit I liked, in stock, that I could buy for £44. Finally - a Sale! So I added to my basket a few yoga pants and tops (£12.00 in the sale etc) that added up to £44 - go to checkout and the sale price hasn't applied. Why? When I rang up, it's because I needed a full price £44 item in my basket before any of my other items would register as sale items - so I'd need to spend £88 altogether. Cancelled my membership. It's a shame because I love the stuff I've bought, but it just doesn't feel altogether honest and I needed to get out of there.

My 17-year old daughter made the mistake of ordering an outfit + yoga mat. Did not realize it was in US funds. She also did not know she had involuntarily signed up for some VIP club that was debiting her Canadian bank account $50 USD each month. She called and at first they wouldn't cancel, but now says it is cancelled (but do I trust that?), they won't give her money back which is over $300 canadian, and she is in university. So many questions! Who do I complain to? How can a company do that to a minor who isn't even allowed to sign a personal cheque or have a credit card? She is on her way to the bank to put a stop payment to anything from Fabletics and learned a valuable lesson, but the money she saved this summer to support herself at school has gone to some US movie star? WTF? No item of clothing is worth that sales tactic. I don't care about the quality or fit, it isn't worth it. Ladies, expect more from your apparel companies and demand more business ethics!

Although I hate the membership concept and having to skip each month, I accepted it. But this last time I ordered was a nightmare. First, the website was glitchy the entire time, then the site basically just substituted another color (and in one case size) without anything coming up to notify me. The item seemed to be available, seemed to show the right thing in the cart (although the color was oddly not noted at all), but the order confirmation showed a complete change of outfit. Then I had the LOVELY experience of trying to get through online and on phone virtual assistants as the company will do anything to try to prevent you from getting through to an actual person. Then 2 people told me different stories (it is not shipped yet, oh wait it is shipped), and of course couldn't help at all. I'm so done.

With SO much advertising I thought it must be so good. WRONG. They've quietly taken £44 out of my account each month and I was told on the phone that I could get a cash refund if I purchased the same amount that all these "credits" amounted to... WRONG AGAIN. I've just ordered the total and rung for a refund (as per website) and NO I can only get store credits as an exchange...

CRAFTY, NASTY CUSTOMER EXPERIENCE WILL NOT BE USING AGAIN.

Products are not the worst but for the price I expected a LOT more quality and it just isn't there.

DAYLIGHT ROBBERY

I signed up with Fabletics in 2016 and am currently a Gold member. I am a happy customer. The concept is quite simple - skip the month between the 1st and 5th of every month, or get charged the standard "fee" which you can still use as a credit towards their merchandise. You're never really out any money because you can still buy stuff with the credit! I just set a reminder on my phone to log in on their website and skip the month if I don't want to buy anything that month. It's not that hard. The concept is very clear on their website when you sign up. Like with everything online, just read the terms and conditions before you give your credit card number out. I forgot to skip the month only twice in the last 4 years. The first time it happened, I kept the credit and bought some leggings a few months later. The last time I forgot to skip and was charged, I called their customer service and they were nice enough to refund my money! I have always had great service from them. When I didn't receive my last order after 20 days, I called them and they offered to refund my money or reship the items. No hassles. The representative was super friendly and helpful. As far as the products, I love them! I have never had to return anything, so I don't know how that process would be handled. But I can say that I've been super satisfied with 90% of the items I've purchased. There were a couple things I wouldn't order again but I got them on sale so it wasn't worth returning them. I don't think this company deserves all these bad reviews. Just give them a chance... and don't forget to skip the month!

I cancelled my membership over a year ago after complaining to the BBB Better Business Bureau that I was being charged monthly by Fabletics and had NON-STOP problems trying to use your special promotions.

BBB PROMISED ME IN WRITING that you would give me a 100% FULL REFUND for ALL previous monthly fees as ALL of my hours and hours spent trying to cancel my membership failed. I could NOT get ANYONE from Fabletics to respond to me.

Not only did I NOT get the REFUND but you kept CHARGING ME MONTHLY FEES for over 1 year.

Yes I finally got my credit card co to cancel the monthly fees from 2020 and 2021 which BBB said Fabletics had already done, LIARS.

WARNING consumers NEVER to buy your products.

Unless I get an immediate FULL REFUND of the PAST due as promised thru you via BBB as well as the last year's worth of charges plus a bonus $$$$ for my time, stress, and inability to use my own money which you have FALSELY/FRAUDULENTLY taken from me.

Consumers, DON'T GET RIPPED-OFF by FABLETICS the FRAUDSTERS. Emails of complaint to Fabletics will NEVER be answered. Fabletics tells you to contact them via social media. Good luck with that and getting a valid response to their FRAUDULENT CHARGES.