Overview
FabKids has a rating of 3.2 stars from 4,106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
I ordered for the first time and they sent me the wrong shoe size. I ordered 13 for my daughter and they sent a size 2. I've tried multiple times to contact an agent on Facebook because they do not use email for complaints. They say that an agent will be with me then a couple hours later it says "Your chat with our agent has ended" when I never even received a message! Of course they messed up the shoes my daughter actually really liked.
Stay far away! They will take out money from your account without permission. They made my account go negative. Poor quality of shoes, its not worth it. I will never shop here again and warn anyone to stay away. This place needs to be shut down
Hello Laura,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.
Best,
Ivy
Orders light up shoes, one didn't work.
Called support we were able to get it working together.
Said if stops working for any reason call back.
It stopped working I called back they sent me a new pair and emailed a return label. Great customer service.
Hello Christopher,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been ordering from Fabkids for a couple years now and the selection gets better and better each month. They have multiple price points that is perfect for any budget. The quality is great. I've never had an issue with my daughter playing too hard. The leggings are heavy quality stretch fabric.
Hello Miranda,
It’s great to read your feedback about our merchandise and pricing. We appreciate you taking the time to share your positive experience. We aim to provide the best service for every member! Have a great day!
Best,
Bonnie
I have had good luck with the shoes, but the fit for most of the clothing is off. Most of the knit dresses and leggings are fine. I would consider them to be "fast fashion" aka average quality. The shoes are usually a good deal if you catch them on sale.
Beware of the automatic shopping credit. It is NOT a good deal for the consumer at all. You will have great difficulty finding anything that you feel benefits you (is really worth more than your automatic payment was). It is really a dangerous thing - because you eventually will forget to skip the month, so it's better to cancel as soon as possible and just re-join when it benefits you.
Hello Noelle,
We appreciate the feedback you shared regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Bought my daughter some boots for Christmas last year from this co. Great boots but the fine line of 29.95 a month coming out of my checking account for the membership fee was unexpected and took a toll on my pocket over time. Especially when I barely ordered anything from them! Highly disappointed!
Hello Kimberly,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Dean
The shoes I order were a great fit for my child; vibrant colors and sturdy quality. Like any new shoe it's a little tough for toddler to get foot in but in time it will soften up to be able to get on and off with ease. Shipping didn't take nearly as long as I thought. The date range provided when to expect my package and it arrived on the first estimated date. I did follow the instructions for measuring my toddlers feet to get the best fit so I highly recommend doing this for your littles as well.
Hello Jayla,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Ordering and shipping were great! They charge a $49.95 monthly fee in order to be a member so I can save money on products. You have to call to cancel the membership fee, but it takes awhile. It seems like if they didn't charge people at all, it would save steps for everyone. My daughter loves her new boots but it's not worth the hassle to save a couple dollars.
Hello Allison,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit charge.
Best,
Renz
Received items within days of ordering.
Items ordered were as expected
I had a super-easy time picking out cute shoes for my girlies. I got 3 pairs for like $38. Maybe $48? I can't remember lol. My only real issue is that you have to sign up to get a good price. I don't like feeling like I'm getting manipulated into stuff. Other than that, it was an awesome experience.
FabKids has super cute clothes and shoes. Shipping is relatively quick and their customer service team is friendly and efficient. In truth, I have only needed to contact customer service once. Their prices are a bit high for children's clothing and you could probably order twice as much for the same price elsewhere but I find their quality and fit to be better than most.
I also like that you can skip months and as many as you want.
Hello Tanya,
We appreciate the feedback you shared regarding the prices of the items we have. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Not only did the post office send my order back but they apparently don't just send out the same package when this happens because they said that 1 item was no longer available. I had to reprocess the order so I placed an additional but separate order the same day. That was 2 weeks ago and I'm still waiting for my kids clothing. They're going to outgrow it at this rate. I'm better off saving money by buying locally and not waiting so long for my stuff to arrive.
Hello Amanda,
Thank you for bringing this to our attention! We sincerely apologize if you ran into some shipping issues. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Although I had a difficult time speaking/understanding the customer service rep, I was able to exchange all of the items that I purchased for the next size up. The clothes were too big before washing but after one wash fit pretty well. If you are going to buy from this company keep in mind they clothes shrink. They are pretty good quality for the price and I appreciated them making the exchange.
Hello M P.,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review!
Best,
Sherry
First of all their sizes are different than most. They put sizes 6-7 together and 8-10 which is unique. The clothes fit great but after one wash shrunk at least a full size and were faded.
Service at all or shipping products i believe there is something very shady about how you have to purchase read everything before purchasing and signing memberships you can only get a credit and then if you repurchase you are charged the higher price if you don't keep the membership
Hello Maria,
Thanks for writing a review regarding our products and services. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
My twin granddaughters loved their outfits. They are on the top if your size range so idk
How much longer we will order. I used some credit from a returned order. Called for assistance and operator was very kind and helpful
Hello Lisa,
Thanks a lot for the shout-out! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
I have ordered a dress from this place. But without any of my knowledge, they somehow singed me up for a VIP membership that charge me $29.95 every month. I didn't even know about this till I check my credit card statement. When I contacted customer service, they said "Unfortunately, we are unable to process you're request". This is bad business and they secretly signed you up for things you don't even know about.
Can't wait until that pink bag arrives! She loves the cute styles, I love the modest fit, pricing, durability, and quality that comes with FabKids! We are very loyal, long term customers and recommend the site frequently.
Hello Shelly,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XoXo,
Sherry
I was offered a discount on a pair of shoes, well i bought them and 2 weeks later my card was hit by a scammer at your facility, im assuming because they made a purchase to Fab kids for over $50 dollars on my card. So needless to say, i wont be buying from this company ever again and it was reported... You possibly have a scammer working on peoples card as they use it because that was crazy. Sad because you have good brand products at good prices but i cant take the risk again. I appreciate it tho
Hello Tamara,
Thank you for leaving feedback on your experience with a charge. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
Be very careful that you don't unknowingly receive VIP membership. You will be charged $29.95 each month without purchasing anything. You need to review your statements diligently so you do not become a victim of this scam
You have to time it right to cancel or you get charged for the month. Customer service can't actually help you with your order, they can only advise you what to do. Items go out of stock quickly. I had to redo my order 3 times because the second time I was being charged full price for items that were on sale. Definitely not worth it. There needs to be a lot of changes.
Hello Rachel,
Thank you for sharing your experience with your order and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
- Visit Website
- San Francisco, CA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelsey,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad