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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
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My experience with Fab Kids was not great. My order was lost in the mail way over the standard shipping time. I contacted customer service a couple times in the chat feature and was disconnected multiple times. I called the customer service hotline and was told that my order was processed as returned which I did not want to happen. Customer service says they would reship the order but only four items were available out of the -10 items I ordered
Always easy. We love the products.Great choices. Love shopping for Christmas for my little one.
Hello Tiffany,
Thank you so much for loving our brand! We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
You should be able to cancel subscription without having to call a number. This is very disappointing.
Hello Rachelle,
We value the comments you made about our VIP program. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
Two pair of the leggings that I bought for my daughter ripped in the butt. One while she was in school and one while she was at home. She said she bent over and they ripped and the other pair ripped while running.
Hello Katie,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The boots I ordered for my step son are really hard for him to get on and off because they tie.I shouldn't complain he doesn't know how to tie shoes yet. But the description clearly stated no tie stretch laces. So it was very very misleading. And yes I know I can go out and but a set of laces. Which I did do. I just want people to know don't buy if your kiddos in school cane tie their shoes yet.
My daughter silver sparkle boots though Re very cute and WARM.,
Hello Tara,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very nice n cute pink boots for my daughter.she loves the boots especially since pink is her favorite color so I would shop my daughter and nieces on fab kids website
Hello Brandy,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
The leggings lose color and the knees look worn after the first use. The clothes and shoes run too small. It was not worth th e money I was spending.
Hello Hannah,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The prices of the items I ordered and the prices reflected in my cart were substantially different. Called to rectify and after an hour on the phone was disconnected. Had to start the process over. Pricing issue was resolved but it took 3 hours on the phone with two representatives. Frustrating!
Hello Watson,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Did not realize I having money taken out of my account each month for 8 months. I called and they are taking care of everything for me. Thank you very much.
Hello Valerie,
FabKids would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. You are a valued member. Everyday we look forward in serving you.
Best,
Mary
The most frustrating of all monthly membership- I had forgotten it was charging me monthly $29.99. I accumulated a balance of $300. I asked for it back, they declined. So we worked to spend it. The hard part was it you bought something with your credit, they would only apply $29.99. So excess would be charged to me. It was like using part of my credit and getting more cash from me. I just wanted to run down my $300 but had to spend more to use my $300. It was really unethical. And a scam for more money. Clothes quality is meh. My daughter was never a fan. Shoe quality isn't good. I'm surprised they stay in business
Hello Tonya,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excelente calidad, bello el modelo y grata atención
Hola Daniela,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Gracias por compartir tu maravillosa experiencia con nosotros!
Mejor,
Zeth
My girls love their cute boots! Great style and material!
Hello Stephanie,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered light up shoes, one works, one doesn't. I can't figure out how to email or call to get it resolved?
I also have a ton of credit to use but I couldn't figure out how to use it on this last purchase.
Hello Tangi,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Poor quality, some were even missing seems. That is all I really have to say, completely dissatisfied
Hello Hilliary,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I liked the ease in ordering. They were delivered earlier than I expected.
Hello Sharon,
Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in her at FabKids.
Best,
Mary
Easy to use web page and ordering items and purchasing.
Absolutely love the outs and shoes I've purchased for my daughter.
Hello Ari,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Easy purchase fast shipping but not satisfied with item
Hello Christina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
You get your stuff in a very timely fashion. Which is not too common outside of Amazon, Target, and Walmart. That's a huge plus for me. Their clothes are cute, another plus. I ordered 2 pair of boots different sizes and they mixed up the sizes. I get it mistakes happen. I am too lazy to send them back. So my girls just had to switch shoes. Also a couple pairs of leggings I bought shrunk and got washed out after a couple of washes. But hey we are talking about kids who can be rough on clothes and leggings which are cheap to begin with. They do have a no hassle return/exchange policy which I have not exercised. But it the policy looks good and helps you have a lot of confidence. I don't like shopping from places that makes it a big headache to return something. Again I haven't put it to the test. I would rate them a 4.5 based on the experience I have had so far.
Hello Sherry,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Received great customer service and great products
Hello Diane,
We appreciate your positive comments about our Member Services Team and the items we have. We hope you will always have a great experience with us in the future!
Best,
Lia
I have been a member with Fabkids since 2009. My daughter's love their clothes and shoes. I love how convenient and simple it is to shop. Fun and appropriate styles for kids. I appreciate the monthly reminders for the option to shop or skip the month. Never any hassle or guilt for skipping.
Hello Valerie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shyanna,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth