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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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Not the best. I ordered 6 pairs of shoes and one pair was missing and another pair didn't light up. We had to print a label to mail the broken pair of shoes back then wait for the return. I eventually got the return but don't know if it's for 2 pairs of shoes or 1 pair since the confirmation email and account view order shows the full price and not my order price. Now I am waiting for the shoes to come back in stock so I can reorder at the now full price and pay shipping since I don't want to spend over $50 again.
Very easy online. Great pieces and very fast delivery!
Hello Lacey,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello Ally,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Size 7 is a bit large for My daughter that I can wear the shoes but other than that everything else fit very well
Hello Jessica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I placed an order with fabkids on Nov 18 th. As of this date I still don't have my order. SUPPOSEDLY FedEx was supposed to deliver my order but they are now claiming that my order is LOST. This order has gifts for my 4 little granddaughters for Christmas. I'm currently getting a run around between fabkids and FedEx.
LESSON LEARNED!
Hello Patricia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Bought 2 pair of boots for my 3 year old and absolutely love them. Easy to get on. Looks fantastic. Great prices and will be ordering more stuff! Thanks!
Hello Kyle,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
My experience was great my order came the same day it was supposed to be delivered
Hello Shatovia,
Thank you very much for spreading the good news about FabKids! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I orders light up shoes for my daughter and when I opened the package, only one shoe lit up…… very disappointed
Hello Shanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
This was my second shoe purchase from fab kids. My first purchase, the shoes did not last nearly as long as I expected or was used to with other brands of shoes. They were the first pair of shoes that I had to replace because my son wore them out, not because he grew out of them and so I'm not sure if I will be purchasing or shoes after these.
Hello Sarah,
Thank you for sharing your experience with the quality of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Los compre para mis nietos, y a ellos les encantó, el diseño de los zapatos es único y muy original, además, son ligeros y cómodos
Hola Maria,
Gracias por dejar una evaluación. Nos alegra saber que está satisfecho con su compra y que todo encaja bien. ¡Qué tengas un lindo día!
Mejor,
Renz
The shoes. Came fast and the price was awesome I will order again
Hello Shuntia,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I've ordered from Fabkids multiple times and every single time I'm completely satisfied..
Hello Kamil,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
They run way too big for their size I got them for my granddaughter and I ended up having to give them to my sister because they were way too big not a size 7 more like a nine
Hello Bobbie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I don't have my shoes where is my shoes. I am looking for my order
Hello Ariel,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Everything went smoothly they were delivered on time very satisfied.
Hello Toranda,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I measured by the shoes were still tight. Cute shoes but they run small. I have 2 pairs that my daughters cannot use.
Hello Nancy,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was fairly pleased with my purchase. My only complaint is that the price is a little high for the products received.
Hello Laken,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.
Best,
Renz
My order was sent and they were all too small. Couldn't even get her foot in the boot. Asked for refund but I have to return at my expense. Unbelievable.
Hello Tiffany,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My boys love their shoes and the price is great. The choices are great.
Hello Tina,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Fast delivery quality clothing, sizes are perfect. Very happy kids
Hello Theresa,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary