On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wanted to cancel my membership and I didn't care for the number of times I was asked if I wanted to skip instead. I understand the reasoning and it's no fault of the rep I had on the phone. She was great and helpful.
Very satisfied with the ordering experience and the products!
Hello Rosemary,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
Hello Ashley,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I ordered, it shipped, I received super fast and efficient. My daughter loves her boots and onesie. Only thing I dislike is the $50 per month charge you have to pay if you want to participate and get the shoes at a discounted price which sums up to me paying full price for the shoes. Good thing about that you can skip months I guess
Hello Naidacia,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Items look way better in pictures once I got my product it was made of real cheap material not worth what I paid for
Hello Joel,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My daughter is going through a growth spurt and I needed to get her shoes ASAP! I saw the price for the shoes, my daughter the designs, so we decided to give it a try. Shoes came in so quick, price was great and my daughter loved them all! GREAT experience for the 1st time ordering from Fab Kids!
Hello Marilynn,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
I am not sure what happened but my shipment said shipped and then I received an email stating my product return had been processed. I never received the products. Very dissappointing.
Hello Keisha,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I haven't recieved any notices or updates about my package even though i signed up for text updates, i had to go into email and use tracking number, it then said package was undeliverable and was returned to seller. I'm currently waiting on a refund.
Hello Elizabeth,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The boots was great cute and fit right will be returning to buy more my daughter loves them and she can put them on herself
Hello Sarah,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Still waiting on my package after 3 weeks. I was given several different delivery dates! No help from customer service.
Hello Samone,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Prices was amazing up to date looks for the kiddos was perfect and delivery was on time.Love that! Always your customer Thank you
Hello Lori,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I love the sales, the kids clothes styles and selections. I do wish you had more selections though and bigger amounts of inventory. Happy customer regardless.
Hello Kira,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love there shoes for girls but I wish they had better shoes for boys, would come back more frequently! But over all great experience, shoes came quick and on time. Very satisfied customer definitely recommend!
Hello Yishaki,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Hello Sara,
Thanks for sending your review! Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The sizes and styles are amazing. My daughter is between kids and women's sizing, and the biggest size you have fits her perfectly. She just loves everything I've gotten from here!
Hello Amanda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great, items as described. Quality could be a little stronger for socks my kids were able to put holes in them on the first wear.
Hello Zayn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I never received package of shoes. Called fab kids customer service representative had No knowledge of what could be done
Hello Stephanie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I AM surprised with the great Quality of the shoes that I bought. (I got 4 pairs) and I also got a hat. It is amazing. I Will definetly keep buying!
Hello Ibrahim,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
You would think paying a extra fee for expedited shipping you would get your product within that time frame. Nope it's an additional 2 days on top of that so technically you are paying extra for nothing
Hello Amber,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Hello Kim,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nicole,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad