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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I was very happy when I received the boots they're so nice and my daughter loves them and they fit her perfect
Hello Gina,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I LOVE! The shoes and boots, I have purchased. They are cute and original.
I have also purchased clothing and I haven't been dissatisfied or disappointed with the quality or the items.
Hello Liliana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Perfect! Cute little shoes my kids loved them I purchased 8 pairs for $35 I caught a deal
Hello Destinie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
It was my first purchase,I got a really great deal so was little apprehensive about the product quality. However yo my surprise the quality was really great, the workmanship is great. It is true to the description and size.Go for it
Hello Amrita,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Todo me encanto muy buena calidad y llegó rápido! Lo recomiendo 110%
Hola Yeniree,
¡Muchas gracias por compartir su gran experiencia con nosotros! Nuestro objetivo es la satisfacción del cliente al 100%, y parece que logramos ese objetivo con usted. ¡Queremos que cada experiencia sea “cinco estrellas”! ¡Qué tengas un lindo día!
Mejor,
Renz
Best customer service I have ever went through! The guy was so nice and helpful!
Hello Kandi,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I had ordered clothes for my young daughter and the first package only contained 2 pieces of clothing that fit her. I had to exchange the rest. The process was very easy and the new order was perfect!
Hello Stephanie,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Every piece of clothing and footwear is quality and stylish.
Hello Michael,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Great quality and adorable. I have the most stylish 2 year old ever
Hello Brittney,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Orders some light up boots one of the boot lights didn't work
Hello Elizabeth,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Most everything i have bought is very cute and durable. Only thing is i have not found the 2 pairs of shoes for $9.95 yet. And i am a VIP member.
Hello Lori,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Everything is either too small, too big or not size I ordered. I need to return stuff and cancel my subscription, already tried once but they said before they could cancel they would need me to setup my account.
Hello Sheena,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love them & so do my kids will be ordering again from here
Hello Ashley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Loved the shoes for my daughter. And she loves them as well. I will continue to be a customer with you guys. Thanks!
Hello Shannon,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
My experience with fab kids was horrible I will never shop with them again
Hello Angela,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Ordered 2 shoes that are light up. Separate purchases. Both shoes are faulty only one lights up. You need to return before exchange can be processed which exceeds time to actually give the gift if needed.
Hello Elyssia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Fast delivery and perfect service and price.
I recommend it to everyone.
Hello Leena,
Thank you very much for spreading the good news about FabKids! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Made an order for 2 pairs of kids shoes and 2 outfits (2pcs) in November, when we received the order, the one pair of shoes that I ordered a size 4 in, came to us in a size 1. I tried to go online to start a return and because these were "on special" I had to call customer service. Spoke with customer service, was on the phone for 45 minutes going over what we wanted to exchange and what we wanted to keep. I was keeping a pair of pants, returning one of the outfits and exchanging all of the shoes and one shirt. The agent kept placing me on hold and coming back on asking me what condition the clothes were in. I told her multiple times we only tried them on, they still had tags, we just needed different sizes. She kept asking me still multiple times. Once that was straightened out, I gave her, several times, and I mean several times, over and over, the style and size of the items I needed replaced. She assured me she placed the order and I would just need to send back the items we didn't want/were exchanging. When I finally hung up with the agent, I went on my account only to see that she ordered all of the wrong items, and in the wrong sizes as well! I mean this was after a very long conversation where she repeated back to me what I was ordering. So I again call customer service the next day, go over Allllllllll of the previous conversation I had with the first agent, and the second agent attempted to fix what the first agent messed up. She got almost everything right except for the one pair of shoes, these were still wrong, but I was NOT dealing with customer service again so we just kept the shoes since they were at least the right size. I canceled my very new subscription right away and will never buy from here again
Hello Kristy,
Thank you for sharing your experience with the items you ordered and canceling your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I haven't seen the merchandise yet as I had it shipped directly to the receiver. I didn't like how I couldn't avoid starting their subscription in order to make the purchase. Now it will be up to me to remember to cancel the subscription or get charged the almost $50.00 fee.
Hello Connie,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaimey,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz