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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I ordered 6 items but only received 2. I waiting a few days thinking they may come later. Contacted the company was told they would get back to we within 24 hours. Waited a few more days. No response. Contacted the company again. They told me that 2 of my items were on back orders. Not too happy at this point because this is my second attempt to contact but I understand these things happen. I wanted to cancel my membership was told I needed to keep it until I purchased the 2 items that were on back order. I was given a credit for these items to puchace for the deal i had gotten. I refused. Then was told I could cancel and still use my credit as long as I contacted the company before I made my purchase. But before I could confirm this was taken care of I got a message stating I was not responding to the chat ( I had sent a message but some how it had not sent) and did not get a Chance to respond to that before they closed the chat. Finally contacted the company a third time. I'm beyond frustrated at this point. I'm a pretty reasonable person and I get things happen but to have to contact a company three times is too much. I was finally able to confirm my cancelation of my membership and that 2 items had been ordered and the other 2 I could purchase with my credit. Them today I get an email stating they are sad to see me go and see the membership is canceled but wanted to make sure this was correct. You bet it is! And once I confirm my last order I won't shop here again due to your poor customer service.
I received a email that my order was delivered and I never received my order I called they told me to give it a few more days up to this date I have not received my order I told the agent I was upset he didn't seem to care he said just to wait I am still waiting
Hello Jessica,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very good quality and fast shipping. A little trouble and tricky finding shoes/ boots that accurately fit my little guy that has thick and wide feet.
Hello Lynetta,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
Hello Naya,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
Who could really ask for more. I wS really pleased with the quality for price from kids. With everything becoming so expensive.this is an awesome alternative to big name stores. I even made a real on Instagram showcasing some of the items. Take a *******@beautifuldaisy1
Hello Domonique,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Being a VIP, is great. No pressure to purchase and you can order whenever and it don't take long to ship.
Hello Lashaunda,
Awesome! Thank you for the feedback! We're so glad that everything worked out for you. Here at FabKids, we always do our best to provide the best service and unique style and quality products! Have a great day!
Best,
Mary
I've always had the best shopping and customer service experience.
Hello Jillian,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
It was simple and easy looking for what I wanted I order twice already my daughters loves there boots!
Hello Brenda,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
I did not receive the red shoes in my package yet I was charged for it. I tried to reach out to someone and let them know, but no one has contacted me back very disappointed.
Hello Polly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your red shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Muy buena calidad y material hermosos igual como lo ensena en la página
Hola Yashaira,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Saludos,
Chad
These shoes have obvious high quality & they're so cute! I'm only giving four stars because the bottoms have almost no traction and are very slippery.
Hello Sydney,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Have not received item yet.
Called customer service today and was told package is with FedEx and out for delivery today.
Hello Victoria,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shoes came in wrong size, I'm trying to return within 60 days but it will not let me. I have no time in my day to call to return. Frustrating to say the least
Hello Leah,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Extremely pleased with purchase daughter and friends will love.
Hello Josalyn,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Great experience but monthly membership is pricey for me i'm on a fixed in come disability i wud love to keep purchasing but i can't afford to pay the monthly fee
Hello Pearlee,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I was looking for a different style of clothes for my granddaughter and I found it. Easy order and received promptly. Clothes and shoes run true to size. My granddaughter loved every thing, especially the boots!
Hello Nina,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered a pair of boots for my daughter and I got an email saying it was shipped. When I go to track my package it takes me to a delivery company and it says waiting on receipt from company and it took over a month for them to send it back to fabkids and am still waiting on my refund...
Hello Jessie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoes was supposed to be delivered by 12-7. SHIPPING DAMAGE and was notified that Fabkids were informed about the damage. Called fabkids to be put on mute by Pauline who NEVER reshaped my order. This is not VIP
Hello Wineka,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
The eyes of the cat wore off the first day. And my daughter said there wasn't enough padding in the front of the sneakers so the Velcro cut into her skin.
Hello Kelsey,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the sneakers. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My daughter loved her boots they were perfect! However my son got the light up shoes 1/2 of them stopped working after 2 weeks. I do not recommend light UPS
Hello Makana,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with the quality of our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chelsea,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz