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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I was supposed to get my order on December 4th and still haven't received it.
My experience has been nothing but the best. My daughter loves unicorns so of course she loved the shoes. The shoes that I have gotten her are her favorite color as well.
Hello Shonkera,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Still haven't received my order been trying to contact whoever in charge no one has reached back out SCAM
Hello Ciara,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the clothes. My grandkids are getting new things and pasding them down too because they are stylish in great condition.
Hello RyRy,
Awesome! Thank you for the feedback on our products! At FabKids, we always do our best to provide the best service, unique style, and quality products! Have a great day!
Best,
Mary
Ended up getting a refund but what a cluster to get there. Will never order from them again.
Hello Elizabeth,
Thank you for your feedback. Our Member Services Team will contact you right away to address your refund concern.
Best,
Renz
Hello Kolby,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Didn't receive my package. I took the correct protocols to ask about. I just didn't save the reps number that I talked to. Lost money, but lesson learned.
Hello Akeyla,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
It's real great I love they shoes for my kids and I going to keep ordering from them
Hello Patrice,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Love ordering rom Fabkids. They have such cute clothes and shoes.
Hello Jackline,
Your love and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Hello David,
Thank you for the great feedback on our promotion and the website! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at FabKids.
Best,
Mary
Fabulous product, very reasonable price. Good quality and great selection.
Hello Liya,
Thank you for trusting us to be your source for top-quality items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. At FabKids try our best to provide the best service and unique style at an affordable price!
Best,
Mary
I never have regrets with Fabkids shoes! Never! The run large but A1 quality!
Hello Kaleelah,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've tried to email you guys recently. I purchased 2 pair of the light up boots for twin girls and one of the boots didn't light up at all. It's very disappointing, especially for 3 year old twin girls when one twin boots are lighting and the other isn't
Hello Chynna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Prices ok. Shoes are always flat and stuff, clothes have no stretch. Cute but not great quality/functionality.
Hello Kayla,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Clothes aren't bad, they run sales often that make them more affordable, but the rewards points system needs some rethinking. I tried redeeming my points for one of the higher value coupons, but kept getting an error message. I tried one of the lower tier rewards and also got the same error code. I reached out to CS and was told that the lower reward had actually been redeemed and there was no process for reversing it (even though this was all caused by an error on their site). Seems very backwards that the coupon is "redeemed" and the points are removed from your account even before an order is placed. Then the coupon sits on the account for 30 days, which is still preventing me from redeeming the larger value coupons. I did not order that day. I will be waiting my 30 days to redeem the remaining points and will be canceling my subscription.
EDIT... after nearly 3 months, that coupon credit is still on my account, preventing me from redeeming a higher-value coupon. This is annoying and I find it hard to believe that there is nothing that customer service can do to fix this. I guess I just keep skipping each month.
Hello Carmen,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Reward Points.
Best,
Renz
Hello Ruby,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Ivy
Look great, good material, I'm sure my daughter will love them.
Hello Tabatha,
All feedback is important to us, so we appreciate the time you took to tell us about the items you have purchased. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away.
Best,
Ivy
First time shopper. Great prices! I hope everything fits. Shoes are for Christmas.
Hello Jo,
Awesome! Thank you for the great feedback! We're so glad that everything worked out for you. At FabKids, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Some great made clothing if the sizes are available.
Hello Katie,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing FabKids items! We hope you will always have a great experience with us in the future!
Best,
Mary
I purchased these shoes for my niece and nephew. I was disappointed in the shoes that were available for me to purchase for my 8 yr old nephew, but overall the product received was worth the money that was spent.
Hello April,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth