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How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
FabKids Reviews Summary
The company enjoys a generally positive reputation for its quality products, with many customers expressing satisfaction with the comfort, style, and affordability of the children's clothing and footwear. However, significant concerns have been raised regarding delivery delays and issues with order fulfillment, often leading to customer frustration. Communication challenges, particularly related to membership charges and shipping notifications, further detract from the overall customer experience. While many appreciate the product offerings, improving delivery reliability and customer support could enhance customer satisfaction and loyalty moving forward.
This summary is generated by AI, based on text from customer reviews
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I have a 7 year old and a 3 year old and they love their new shirts and shoes got a great deal and quality holding up to two active boys.
I got 3 pairs of shoes they are absolutely adorable and very well made! My niece is going to love them on the other hand after receiving my shoes and paying for my order. On 12/09 Fabkid.com tried to charge my card 4 times for a charge of 49.99 I had to get a new card as the old one was tore up and deactivated because of fraud. I was going to order more but now I'm afraid of fraudulent activity on my new card.
Hello Jessie,'
Thank you for sharing your experience with our items and the charges on your account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Prices are great of you have vip, but vip is $40 a month? Almost makes it not worth it. And to top it off, I get no updates on my package. So not only has it not arrived, but I have no idea where it even is.
Hello Gary,
Thank you for taking the time to leave a review and your feedback about your order and the VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Returned my item over 2 weeks and still waiting confirmation that replacement has been shipped
Hello Mel,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with your return. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Orders light up shoes, one didn't work.
Called support we were able to get it working together.
Said if stops working for any reason call back.
It stopped working I called back they sent me a new pair and emailed a return label. Great customer service.
Hello Christopher,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I only paid 1$ for my order saved all my credits so happy
Hello Christina,
We are glad you are enjoying our pricing and member credit usage! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The purchasing was easy and have great deals and styles... my issue is shipping. Ontrack has to be the worst company to ship with. You can't get in contact with anyone over the phone, it takes 2 to 3 days before anyone responds on the chat or text messaging and even then it's still a problem. My pack was suppose to be delivered on Monday, they said address was wrong. How is that IDK I live here but ok. Then I tried to contact someone and didn't get a response until 30 hrs later. It's Saturday and I still have not received my order. Called Fabkids and they said, you have to wait until the 2 week mark from the time it shipped before they can do anything... personally I feel that is not right and kind of ridiculous. It's been 3 weeks since I ordered and I can't get a refund nor assistance with the shipping.
Hello Terri,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
These gifts are for Christmas. They look very nice. I can't wait for the kids to put them on.
Hello Constance,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Boots for my granddaughter and grandson and pair of sneakers
Hello Rebecca,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Very good quality material and clothes fit perfectly
Hello Yves,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The boots fit perfectly! Both girls love the colors and styles.
Hello Tonya,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I bought about $300 worth of clothing and shoes. The shoes were a little cheaper than anticipated but for the price he still can't beat them but the clothing quality and durability has been exceptional. The outfits they have picked out are great and interchangeable and my six year old wear through some stuff.
Hello Woody,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Great prices on wide assortment of items the sell. Received my order in a little over a week. Their shoes & clothes look to be good quality and well made. I have placed about 6 orders in the last month or so.
Hello Faith,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
My experience was good. Received purchase on time. But the boots that I purchased don't light up anymore after just having them for one week. It was one of my granddaughters' favorite thing to wear but is very sad it doesn't work anymore. I was so disappointed.
Hello Eva,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Had to skip this month and customer service was able to assist me promptly.
Hello Kate,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Hello Wendy,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!
Best,
Lia
The delivery experience were fast and customer service was very helpful when I had to return an item.
Hello Octavia,
Thanks a lot for the feedback! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
My daughter loves it when we get fab kids boxes. And so do I. Cheap great quality fast shipping
Hello Kelly,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I didn't receive the sizes that I select, and I choose the number that you have in the website.
Hello Anyelina,
Thank you for sharing your experience with the sizes of the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I have not received the order from fabkids as of today, December 09,2022. I track the shipment every day. It left Columbia,SC on November 30,2022. Tracking says it is in transit but is delayed. These are Christmas gifts. I had to order different shoes to replace the ones that have been lost/very slow in delivery. I really could not afford the second order but felt like I needed to make sure the children had shoes. You see the girls lost their father back in June. He was the one who made sure they had everything they needed and most of what they wanted. They always had the best Christmas. Now, they don't even get what they need, much less what they want. I found out they all need shoes so I ordered them from you because I love you products and the timely deliveries. I've never had a problem until now. I just hope the next order comes in before Christmas.
Hello Sabrina,
Thank you for sharing your experience with the order that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad