FabKids

I purchased a couple of pairs of toddler shoes with a two for one promotion and $10 off "special". The shoes haven't arrived and I suspect they will be just fine when they do. However, because I happened to actually read one of the flurry of e-mails they sent after my order I noticed that I was now a VIP. VIP's get great prices, special discounts, yada, yada, yada. They also are enrolled in a program that bills them $26 dollars every month unless they order something or click a link to refuse. Forget to click and you pay $26 for nothing. I cannot imagine this is a legal business practice but it certainly is at least dishonest. I will research FabKids, their owners, corporate affiliations etc. and stop doing business with any of them.

This was an overall bad decision. I think originally it was a good deal but future purchases were just ok. The shoes we purchased were of good quality. The clothes however are very juvenile. Cute for toddlers but designs are inappropriate for school age kids. The most annoying thing is they promise to remind you to decline your monthly credit but usually don't. True you can use the credit to buy clothes but lots of conditions attached to it. Returns are easy sometimes. They promised to hold an outfit I wanted to exchange but didn't and I had to contact them4 times to finally get the return shipping label. Oh and their chat in rarely available.

The clothes are not as cheap as they say and the quality is so/so. I was a member for quite some time, and only because I kept forgetting to cancel each month so I would have to keep using my member credits. I had built up 7665 reward points over time. One day I talked with someone online to cancel. I was never told that all my points would be erased once I was no longer a VIP. Interesting that they don't credit you the $40 they charged you for the month but they will delete all the points you EARNED. I spoke with someone and explained and was told no way to get them back. I even asked if they could possibly give me a small courtesy credit for being a member for so long. NO. They will, though, offer you credit to stay on as a member, so they have the capability. Waste of money! You can get better clothes at Children's Place and way cheaper will free shipping all the time.

I order 6 pairs of shoes for my kids and when they finally did turn up, they were great and the kids love them. However, the shipping was awful! It took 3 weeks to get from Indiana to Georgia, the tracking never worked and it randomly showed up one day. Now, I do understand that once it leaves their facility, they have no control over it, but they do have control over who they use for shipping, so they do hold a level of blame. Due to the shipping issues, I won't be ordering again, I don't want to wait 3 weeks or more for shoes.

I signed up for this website from a promotional offer I received. I ordered a dress and leggings for my daughter. Dress lost its color faster than my other toddler clothes and the leggings had holes in them in under 3 months. Poor quality, not worth even their "VIP" price. I knew it was a monthly charge, but so annoying to skip every month. Canceling is a pain as well, they try to convince you stay and sounds like you're talking to their customer service reps in India. Wal-Mart and Target offer better quality and price than FabKids.

After reading a few reviews I was weary about ordering from here but I got my shoes within the week. Extremely cute shoes. The bottoms are only a fuzz less durable that the shoes you'd get at the store.

Fabkids.com is a scam. Unauthorized charges cannot be disputed. Nobody answers the phone at fabkids. After 16 minutes of hold music it disconnects. The recording says 24hrs customer service line but if you call in the evening it says they are closed. They have a "contact us" form online but a week later you will have no response. Email does not work either. The only proof of life is that they respond to complaints on social media sites, directing you to call the phone number you just said doesn't work. They have a large number of complaints submitted to the better business bureau too. This place is a scam and consumers should be alerted.

Not so fabulous! Worst online shopping experience ever. Purchased an outfit was automatically enrolled in there membership program. After being charged $120 over a few month period with no receipts indicating the charge, called customer service who had no option for refund. Eventually was given one of the payments back but needed to use the rest as credit on the website. Ordered a few outfits which had minimal options for sizes. Made the order and the shipping address was for a lady in Virginia and I live in Minnesota? Made another call to customer service to fix the shipping address, while on hold they ran out of some of the leggings that I orders#fustrated

First, I don't understand how I get spammed to order, then I decide to look and order, but now am obligated to spend $50/month or get charged. Seems like a hassle when there are lots of kids sites to purchase clothes from. And secondly, the shipping time is atrocious! Still another 5 days or so(it's already been a week) to receive package that originated 7 hours from me. So 12 days total time-ish. I can't even rate the quality of the items because shipping is so slow I haven't received it yet.

Horrible customer service and management!
Was sent multiple emails providing updates.
One of those was that the order was processed and being shipped. Never got anything!
Called. Was told it wasn't even processed and nothing could be done. Asked for a manager,"Denise" said that it wasn't shipped out and with illness they have been short staffed. Yet not closed down. I informed her that I got multiple emails that it had already been send before the illness since order was before it. She continued to repeat that the warehouse was short staff. She smirked, and made negative gestures. Ended up yelling at each other as she refused to tell me management contact information. Always gave excuses and completely rude! Didn't answer any of my questions.
Never again!

I recently joined this program. Did not realize I would be charged every month but figured that out. So, I used my credit to order a set of 3 pants, cost $39.98 and had some credits. Was not given a credit in return and was charged 3 times for return shipping, was only given $12.15 store credit. I would have kept these and gave to someone in need. I would have exchanged for a different style of pants but was not given that option. I think this is very poor customer service. I am a business person and I am very fair especially with shipping. Could have fit these in a flat rate envelope for like $6