FabFitFun

Starting a online chat with the robot. Is not helpful. Please just have a box check system then sort the situation to the departments that handle the issue. Once I was connected with a customer service person. The encounter went smoothly.

Winter box. I got stuff that they gave me another time. Stuff that's not even mentioned in their pamphlet inside. Coco bomb mold? Box much smaller. Unless you are constantly on it, the good stuff is gone as soon as they open the time to curate. It used to be ok, but is no longer interesting or worth it. Fall box I got a frypan where the color (blue) inside the pan comes off, 2 creams that were in date but kind of dry and hard that I had to get a spoon to dig out one and the one in a tube was almost impossible to get anything out of it was so hard. They mostly send stuff no one wants.

I saw a TV commercial so I thought I would give it a try because they were offering a 40% off promo code. However, my credit card was charged the full amount and not the discounted price. This worried me greatly, but the customer service rep I spoke with via Chat assured me I would be refunded. I sure hope so because the only reason I signed up in the first place was because I was expecting to receive a discount on my first box. I hope the products they send are worth the frustration and headache of signing up and being charged incorrectly. I'm sure the products are worth it, but when you think you're going to be charged $32 and you see $53 charged instead, that puts a bad taste in your mouth. It made me want to cancel my membership even before receiving my first box. It makes me nervous about what other snafus I may experience considering the first initial step was less than desirable. Keeping my fingers crossed that the refund actually gets processed and that I don't experience any more "false advertising".

From fabulous to very disappointed. The past year the things in the boxes became very disappointing. Unless I spent extra money. I have enough hair conditioner to last the rest of my life. Plus, I don't use it. Jewelry was terrible. All other things I never used. Gave most of it awo

I treated myself to a Fab Fit Fun box a year ago. I was so excited and happy with my first few boxes. However, my last 2 have been nothing short of disappointing. It would appear that the products were just dumped into the box. No presentation like the boxes before. I let that slide a few months ago when it happened thinking it was a one off and wouldn't happen again. It did. I opened my FFF box this morning to find the same thing again only this time a few of the products had been opened and possibly used. I called and canceled my subscription after that. I work too hard and money these days is too tight for that kind of service.

Your website is difficult to navigate. It is nearly impossible to go back and revise certain things. Then when I do go back I find out via my credit card statement that I was charged for a box I did not want. All I wanted to do was to order some boxes for gifts. Instead it turned into a real headache. I'm very apprehensive about ordering from this site as I don't know what other surprises are in store for me.

Signing up as new member, took survey which led to box choices. But it kept going and going and going, so I thought it was still doing the survey of it wanting me to make a choice out of 5 items, which is most like me or what would I choose out of those 5 options. I had no clue it was Add-Ons, for ADDITIONAL Items, no where did it say continue adding to your box. So when I noticed more charges to my credit card, I called a customer rep and she had me redo my choices of which 5 items I would like, BUT she did not cancel my previous order, although I explicitly told her I only wanted the BIG FabFitFun box ONLY. Now I have to pay to return your items back to your business which is unfair to make me pay for your customer service errors.

At first, the boxes were really good. The last two boxes were just sad. This last one (I have cancelled) is Just embarrassing. I received a ridiculously cheap looking plastic cactus drinking cup. Looks like it came from The dollar store.
I received bedroom slippers I could buy for 5.00 with a fff value of 48.00? No way. Makeup rounds, Cheap polyester Scarfs, a silly looking hat I will never wear with a fff value of 85.00, and a cheap watch fff value day 105.00? No way. That's just ridiculous. Just so cheap and everything made in China. I could purchase everything that came in my box for less than 50.00
I actually tried to cancel many times before the box was shipped. The web site wouldn't allow me to cancel. It kept circling back to "we want you to stay". I gave up and the next day it said my box shipped. I'm done with fff. Just not worth it! Cheap cheap cheap!

My box wasn't ship. Contacted the company twice. The first agent I talk to didn't even check what was wrong whit my delivery. Said it was on its way but one item couldn't be shipped. Fist call was the 29 of mai, second 13 of June. Now we are the 14 of July and still I don't have my box and now I been told that half of my order is no longer available.

I have never had any issues with the items that I receive but please fix your shipping issues! There is no way you should be making annuals/select wait over the 30 day window for shipping of boxes or add-ons.

Fab really needs to use a different delivery and tracking system for their products. I've had so many issues with this. I order products from Ipsy, Amazon and other companies and have no problems. I don't understand how my order can say delivered when it's not. I have cameras so I know it's not being stolen from my door. What is the most aggravating is you won't replace my order with the things I chose. You want to give me the left over crap that others didn't want. You should have enough product to replace orders correctly. That's extremely poor service.

I am a new member and the whole reason I signed up was to get the Black Friday box and the things advertised in it. I didn't get any of those things and some of them were even from obviously years ago and the wrong season. Including a pineapple shaped ice mold :|. Though this box is supposed to be "$300+" in value and I took the time to double check that with the things I got and it was quite below. I expected some stuff from what was advertised and at least from this year! I was going to refer friends but now that I see how my Black Friday box was I don't think I will.

I had a good experience on the customer care portal with FFF. But needed a place to point out that the shipping company Grand Husky is not up to par with what I would expect from FFF. I am almost done with my second annual subscription and until Grand Husky, never had any issues with shipping. So far with two experiences with them, one box was lost and had to be replaced and the second is still in limbo after receiving a notification on 2/16 with my tracking number. Delivery date on their site says 2/27, but today is 3/2 and still no box or updates on the tracking. FFF would be much better off ditching these smaller shipping companies and sticking with Fed-ex.

They throw a few things in their Ads to make it look like you're getting a great value buy it's really junky stuff.
Always 1 or more smelly creams. I can led my annual membership. The add-on Sales weren't great. But theRe was zero effort for the fall box very few got pumpkin spice room spray. I actually wanted the shower get which wasn't exciting but looked like it had a nice fall smell I saw maybe 3 people get it. Laundry wrinkle spray stinky sleep
Spray. No plaid scarf or fuzzy blanket no candle or fuzzy socks or slippers no Fall feels. We are all hurting as a country and many hurting financially, this greedy company took our money and said here's your box of junk. Some people think a little box of treats might cheer them up or they can spread cheer to others and share it but they offered 6 repeats in the choice options and really crappy ones! Not the marshmallow blanket Everyone loves just stuffy nobody wanted in the warehouse. Sad it could have been SO much better. Glad I canceled! I gave 2 stars instead of 1 since the customer service is pretty good but the boxes are awful.

This is absolutely ridiculous! I've lived in Fayetteville for five years and haven't had this issue before! THIS IS ABOUT TO BE MY LAST STRAW! Nothing but a $10 credit for my inconvenience. There were birthday gifts in those boxes…oh wait…that was in my original box that I was able to customize, but it got lost. Now the second box with two "surprises" in it is lost as well.

My biggest issue is I signed up for one box, and as I went through the process, I was asked if I wanted to upgrade to a years subscription. I decided I would. I went through my credit card statement and found out I had been charged for 5 boxes, instead of 4. Fff did refund the initial box, however they stated that in FAQ they address the issue I had. I think they should be more up front about this, it seems a bit underhanded. When my box arrived and I checked out the contents, I wish I had gone with my initial "one box" choice. I'm 61 years old, I don't have much use for daisy hair clips, or a cheap plastic cactus cup with straw, but that is just me.

I feel that your app is hard to maneuver. It's not easy to follow and get familiar

9.% of the products are for face or hair. And, really, how much of that do we need?

The non-body related products can be purchased at stores such as Ross or Burlington Coat Factory for much the same prices.

I like the selection of bags, since I love oversized bags for shopping expeditions.

I also, like a kid, love getting packages in the mail.

There are no returns allowed, so if a product is not what you expected or hoped for, find someone to give it to.

The cancellation policy is horrid. If you purchase a year's subscription and decide after one box that you want to cancel, you can, but there is no refund for the three boxes you will not be getting.

The customer service is amazing. However, I am beyond displeased with ordering, filling, shipping and tracking. FFF allowed me to buy a totally rad flip clock that I was super-excited about, only for it to be cancelled. And why they still use Pitney Bowes is beyond me. Why they complete an order using several shipments is rather dumb. Why an order sits packed and ready to go for days, sometimes a week (I've actually had an order not move for well over a month and had to cancel as a result)before it even leaves the order fulfillment center is ridiculous. You've got to do better FFF. Customers are growing tired of all of this.

I love receiving the FFF boxes but I requested no household items, this almost made me cancel after my year was up but I continued, but again in my winter box I got plastic cutting boards.
Also with my profile I'm not in need of acne patches, Disappointed.

The products were great. But the hello fresh was a USA code, when I'm clearly Canadian, and had my box sent to my home. I have no use for a hello fresh card yet I got stuck with one in both my boxes. I also got a discount at Bright Cellars for wine, it's also a USA company and doesn't ship to Canada.

I have been a seasonal member for 2 yrs so I saw that if u upgraded to an annual membership and used code upgrademe u got a mystery bundle worth $135 so I figured now was a good time to do it. As a seasonal member alot of the items were sold out by the time the customizations opened for us well guess what there was alot of items that were already sold out in only 3 days fabfitfun said they try to have enough inventory by the amount of shoppers they bye but I don't think that's the case. I am very disappointed right now and I'm considering canceling my membership all together

Well I had cancelled my membership before and I have not idea how it got reopened, I didn't do it. The spring box I got was full of junk. I don't wear scarves, never asked for a plastic cactus drink cup, felt like it was for a 12 year old. Never wear watches and that was the only thing of value. It looked like you all were just cleaning out a drawer and you put in the box and shipped. I was asked by Max if I had personalize it NO cause it was not suppose to be sent. I Had cancelled. You all need to up your game. The box was bad and there are so many other companies doing the same and killing it.