• FabFitFun

2024 SITEJABBER AWARD

FabFitFun

Overview

FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.

  • Service
    200
  • Value
    184
  • Shipping
    177
  • Quality
    179

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 81.6%
Positive
71
Neutral
4
Negative
12
113
See all photos
How would you rate FabFitFun?
Top Positive Review

“Convenient, Fun, Reliable, Quality, TOTALLY LOVE 💗”

Alicia M.
10/27/24

I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼‍ Also, their customer service is top notch! I cant say enough good things 💗

Top Critical Review

“Raised my seasonal price but lowered my Customization Experience”

Mari L.
5/29/24

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

Reviews (4,187)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1490) fall box (120) summer box (137) spring box (129) winter box (126) subscription box (150) credit card (91)
Thumbnail of user aliciam1044
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼‍
Also, their customer service is top notch! I cant say enough good things 💗

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Alicia! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Thumbnail of user pamelah2402
1 review
0 helpful votes
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July 4th, 2024
Verified purchase

I am a former FFF member and found recently that I missed the fun! When I saw the free gift promotion for a 200.00 gift I could not resist. The opportunity to share with my friends by gifting them a 125.00 box if they choose to join.then…I get a referral bonus! Really though, I want the loot! It is quality merch. I promise to my tippy toes!

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Pamela! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo

Thumbnail of user larissau5
1 review
1 helpful vote
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July 5th, 2024
Verified purchase

Fab fit fun is something I look forward to receiving every quarter. I own two business's, I live rurally, and shopping is just something I don't have time for. FFF forces me to do some shopping. I've found some great facewashes that have given me clear skin (something I've always struggle with), and I also have nice eyelashes now because of the many serums offered over the years. I often keep my daughters in mind, as well as my sisters and close friends when I'm selecting items. It's a good boost for gift giving.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Larissa! Thank you for taking the time to leave a review! Your feedback means a lot to the entire team and we look forward to sharing more seasons with you! Xo

Thumbnail of user shannonm1514
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I received my Summer 2024 Box, but it was not the curated items I had selected. It was a "pre-packaged " box full of items I had no interest in. I immediately searched for the best way to contact customer service and was not hopeful when I saw that it was a "text" option. I was pleasantly surprised to find that a real person immediately reached out to me and began working to solve my issue. She diligently kept in touch over two days while she researched my issue and finally responded with a very satisfactory resolution to my problem. Excellent customer service by a competent, knowledgeable staff member. Great experience all around! Thank you FFF!

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Shannon! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Thumbnail of user christinea1513
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

I was wondering why some items hadn't arrived. FFF got back to me so quickly and they resolved my issue. I have been a member for a few years now only pausing when my sweet husband passed away in 2022. I love FFF

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Christine! We're sorry for your loss. Our team is working hard to meet expectations like yours and we’re happy you had a great experience with us! Xo

Thumbnail of user haleya86
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I have been using fab fit fun for awhile now, and I am always very happy with the selection and it's like a fun little gift when it comes in! For the first time I had received a box that was missing 2 items, I wasn't sure how they would treat the situation but I submitted a request and got a reply almost instantly where they had set up a box with my missing items to be shipped promptly. The customer service representative I had (Jack) was extremely kind and apologetic while offering any extra help. I was really happy with my interaction and it made me like the company even more than I already did!

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Haley! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo

Thumbnail of user maril76
1 review
1 helpful vote
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May 29th, 2024
Verified purchase

Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Mari! We sent you a DM on Sitejabber on May 19 and haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!

Thumbnail of user chelsib9
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I love fff customer service is top notch. How much fun is many gifts sprinkled throughout your year?

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Chelsi! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback and we look forward to many more seasons together! Xo

Thumbnail of user annb2068
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I have loved my Fabfitfun days. 4 times a year, I would get a wonderful box of treasures to try. Gift worthy items. Skin care items that would exceed the cost of the box if I just went to the local store or Amazon for. It saved me $$ on skincare, and gave me many brands to try out.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Ann! We are so happy to hear you are loving your subscription with us! Thank you for taking the time to write a review! Xo

Thumbnail of user francineg101
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I wrote an email asking about the gift with purchase ($250 worth for renewing membership) and Rachelle re-assured me it will be shipped with my summer box. So let's see if it will happen.
Thank you Rachelle.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Francine! Thank you for taking the time to leave a review. We always want our members to be fully taken care of! Xo

Thumbnail of user annmarieg49
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

I had a charge appear on my credit card that is involved with my divorce. That credit card cannot be used at this time and he was able to refund the money to that credit card Thank you so much

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi AnnMarie! Thank you for your rating! We are so happy to hear our team was able to help! Xo

Thumbnail of user tamic190
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

She went above and beyond to make me happy even though I didn't ask for help

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Tami! Thank you for taking the time to share your thoughts and feedback with us. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo

Thumbnail of user luzm286
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

The missing item was replaced right away and even gave me choices that I wanted.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Luz! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

Thumbnail of user robinw1130
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Love the service as well as the help I received! Products that I have received are top notch

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Robin! Thank you for taking the time to share your thoughts and feedback with us. We are glad we were able to meet your satisfaction! Xo

Thumbnail of user sr725
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Harris was very helpful and he explained everything
I wanted to know.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi there! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Thumbnail of user brendat1425
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

I was having a bad day and needed to cancel this account. It didn't look like I would be able to, but Rye helped and I really appreciated it. She seemed to be very kind and knowledgeable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Brenda! We're happy that you were fully assisted and had a great experience with our customer care! We look forward to sharing more seasons with you! Xo

Thumbnail of user lisac4997
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

I didn't receive one of the items I picked for my Summer box. I contacted customer service via text, the issue was resolved in a timely manner

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Lisa! We are thrilled to hear that you had an amazing Customer Service experience. Thanks for sharing your feedback! Xo

Thumbnail of user jordanw598
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

I really look forward to the delivery and enjoy all the products I receive.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Jordan! Thank you for taking the time to review! Xo

Thumbnail of user karent2541
1 review
0 helpful votes
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March 25th, 2024
Verified purchase

I didn't understand how the gift box value worked. I thought it was a one time that I signed up for. I was able to get clarity and realize the content value is waaaayyy more of a deal than anticipated.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Thank you for taking the time to leave a review, Karen! Your feedback means a lot to the entire team! We look forward to sharing more seasons with you! Xo

Thumbnail of user sarahj1786
2 reviews
0 helpful votes
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March 1st, 2024
Verified purchase

It's deceiving to what comes in a box. The ads on Facebook shows all these items that were add-on's which is more money that what the membership includes. I will not renew my memberahip for the next year.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Sarah! We sent you another DM on Sitejabber on February 21 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!

Thumbnail of user camerond227
1 review
1 helpful vote
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March 4th, 2024

Worst ever my family bought me for Christmas in November now almost March never received and they tried charging for Spring box WTH they are awful and promise over and over on its way. Don't waste your money it will never get there.

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Cameron! We sent you another DM on Sitejabber on February 25 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!

Thumbnail of user heathers1816
3 reviews
2 helpful votes
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January 23rd, 2024

Made the mistake of signing up for an annual subscription because of an Amex offer. Offer included $200 of bonus merchandise to sign up which in all actuality was worth less than the $5 grab bags that I used to buy at Spencer's as a kid( a pineapple ice cube tray, a plastic beach bag, a plastic pitcher, a travel mug & a pair of thigh high acrylic socks). All of the "bonus items" went straight in to the trash can. Way too much packaging and not quality items. Unfortunately, since I signed up for an annual subscription I am stuck with three more boxes whether I want them or not. Wondering if Amex can do anything for me to get out of this.

Tip for consumers:
Jewelry was garbage' looked like it came from a teen boutique in the mall

Products used:
just tried some of the skin care products

Value
Shipping
Quality
Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Heather! We're so sad to hear the free gift missed the mark for you. We have forwarded your concern to our team and they have emailed you directly to your email on file. We look forward to assisting you there!

Thumbnail of user angelah2443
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

Hello. I just reactivated my ANNUAL membership and you offered me the MUCHLOVE bundle. Just received that box. It was great. Thank you. My question is I reactivated my membership in the middle of shipping the spring box. When should I expect my Spring box? I reactived my membership because my niece and I really looked forward to opening the box because of all the products. There was about 8-10 products in my box. Loved it. I hope you still offer this amount of products per box. We also enjoyed the mystery items. That was the FUN part of your name. Looking forward to seeing all the different products 8 to 10 or so. Thank you for not only FAB and FIT but the best part is the FUN part. Angela Hamilton e-mail *******@bellsouth.net

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Angela! We sent you a DM on Sitejabber on March 24 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!

Thumbnail of user elizabethu762
1 review
0 helpful votes
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March 17th, 2024
Verified purchase

I've had lots of missing packages and I'm still waiting for the replacement package from the last box that they said they were going to re-ship because they sent it to the wrong address address

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Elizabeth! We sent you a DM on Sitejabber on March 11 and we haven’t heard back. We'd love to look into this for you. At your earliest convenience, please respond to our DM so we can chat further!

Thumbnail of user heathers3320
1 review
0 helpful votes
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October 31st, 2024
Verified purchase

Friendly, helpful! Went above and beyond. Thanks so much!

Thumbnail of user emilym2096
Emily M. – FabFitFun Rep

Hi Heather! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo

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From the business

Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo

Company Representative

Thumbnail of user emilym2096
Emily M.
Typically responds within 17 hours

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