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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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A lot of options to choose from and was a breeze adding insurance info.
Website is easy to navigate, love the virtual try on option and affordable.
The online order was easier and faster than actually going through the optometrist techs and applying my VSA benefits
Have been happy with all my orders, from contact to glasses and my grown children also use this
Did a good job on sizing and giving me the ability to virtually view how glasses would look on my face. The only part that was challenging was having to get VSP approval to provide my eyeglass benefit. I had previously bought a pair of glasses from another provider and I returned them and VSP took over a month to open up the benefit for VSP. Unfortunately, Eyeconic doesn't allow the VSP benefit to be used by verbal or written authorization only so I had to wait for VSP to go through a manual process to restore my benefit and it took over month.
Had some issues with my VSP giving me my benefit when I returned a pair of glasses from another provider. Unfortunately, VSP took weeks to reverse it out and show that I still had a benefit for 2025. Apparently, Eyeconic wouldn't take an authorization and the benefit had to be available manually available on your website and that took several weeks. The problem apparently lies with both Eyeconic and VSP's and I went weeks waiting on it to be resolved which was risky to be driving without glasses that could help me see.
The brand selection is very limited and the frames are also not that versatile in styles
Ordering my contacts was easy. They have a wide selection of contacts. Easy to upload my doctor's prescription. Order was delivered qyuickly.
Just as easy as the last time I purchased. I love that they work with my insurance.
I bought frames with prescription lenses in 2023. Nose pad got rough edge and scratches my nose, there is no return or replacement policy to contact:-)
It's very convenient to have by insurance benefit rewarded during online shopping.
Very impressed with the variety of frames available. I am very pleased with the ones I selected and with the very sturdy case they came in. I was a bit hesitant to get progressive lenses, but they worked out fine allowing me to see the dashboard clearly, if necessary, while driving.
There's a huge selection of glasses to choose from. I was not able to use some features as my laptop camera is broken, but I am pretty sure I made the right choice.
I love this site and how user friendly it is! And it even has designer styles i absolutely love it!
Was confused on items required such as power, axis and cyl. Had to go on youtube to understand what was required.
Great customer service. Easy to understand and use the website.
30+% more expensive than other online contact lens store...
I was able to reorder my contacts in under 5 minutes by using the reorder option on previous orders.
Ordering is quick and easy especially with the available benefits straight on the site.
Options were great and I was able to select my choices quickly.
The ease of use when connecting to my insurance and the quality and swiftness in the products are the reason we keep coming back.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members